AI-First Podcast

With AI embedded into every aspect of its vast ecosystem, IBM is equipping its employees with powerful tools that enhance productivity, streamline workflows, and foster growth across the organization.

In this episode, Matt Lyteson, CIO of Technology Platform Transformation at IBM, joins Box Chief Customer Officer Jon Herstein to discuss how IBM is embracing AI to drive enterprise transformation. From enhancing everyday tasks to reimagining business workflows, Matt shares how they are integrating AI into every part of IBM's operations to empower over 280,000 employees to be more productive and efficient.

Key moments:
(00:00) Introduction to IBM's AI-first transformation

(07:30) Embedding AI into business operations and company culture

(15:00) Generative AI's role in automating business processes

(21:00) Scaling AI adoption and overcoming challenges

(27:30) IBM-Box collaboration: Integrating hybrid cloud and AI

(36:00) Improving user experience with AI-powered solutions

(50:30) Insights on AI, leadership, and the future of work at IBM

As AI rapidly reshapes financial services, LPL Financial isn’t just adapting. It’s leading the charge, equipping financial advisors with transformative, cutting-edge tools.

In this episode, Stephen Chien, Head of AI Advisor Solutions at LPL Financial, joins Box Chief Customer Officer Jon Herstein to discuss how LPL integrates AI into its advisor ecosystem. From saving time with AI tools, to fostering innovation at scale, Stephen shares insights on AI’s role in revolutionizing client service and business growth. Whether you’re in wealth management or any other sector, you’ll learn how to utilize AI to optimize operations, improve client interactions, and create a competitive advantage.

Key moments:
(00:00) The role of AI in wealth management and advisor empowerment
(03:12) How LPL Financial scales AI across its advisor network
(08:29) Leveraging AI for efficient client interactions and content management
(14:00) Ensuring compliance and data privacy in the age of AI
(18:52) How AI helps LPL advisors save time and boost productivity
(26:11) Challenges and opportunities of AI adoption in a regulated industry
(31:35) What’s next for LPL Financial

With generative AI reshaping industries, organizations face a pressing question: How do you power responsible and equitable adoption at scale?

In this episode, Kemal Badur, CTO of the University of Chicago, joins Box Chief Customer Officer Jon Herstein to share a pragmatic roadmap for integrating AI into a complex, decentralized academic institution. Explore what it takes to deliver secure, accessible, and impactful AI experiences, while respecting privacy, preserving intellectual property, and building trust across diverse stakeholders. Whether you’re in higher education or a global enterprise, you’ll gain firsthand insights on turning AI ambition into action.

Key moments to listen for:

(00:00) Why humility and transparency matter in AI leadership

(03:28) How to align AI with research, privacy, and academic values

(09:13) Building secure AI infrastructure with vendor partnerships

(13:08) Advice for scaling AI responsibly in a federated environment

(27:39) Why reliability matters more than creativity for agent-based AI

(31:22) What good governance looks like — without over-engineering

(43:31) Value, culture, and experience: defining success in AI transformation