AI for Good: The Future of Utilities

Ep 3: Reasons To Be Thoughtful –

In the final episode of the Lessons from Geneva mini-series, Nigel and Lewis move beyond the hype and headlines to explore what responsible AI adoption really looks like. Drawing on insights from the UN AI for Good Summit, they discuss why AI is different from previous technology waves, how organisations can successfully deploy AI at scale, and the importance of keeping humans at the centre of decision-making. From workflow redesign and change management to governance, accountability and employee wellbeing, they share practical advice for business leaders looking to realise the benefits of AI while avoiding common pitfalls. The episode concludes with a thoughtful framework for building AI-enabled organisations that combine the strengths of both people and technology.

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Ep 2: Reasons To Be Fearful –

In the second episode of the Lessons from Geneva mini-series, Nigel and Lewis explore the risks, challenges and unintended consequences that emerged from discussions at the UN AI for Good Summit. From autonomous systems and cyber security threats to the concentration of AI power, regulation, job displacement and the environmental impact of AI infrastructure, they examine the questions that business leaders, policymakers and society cannot afford to ignore. While the conversation tackles some of the darker possibilities of AI, it also highlights why thoughtful governance, human oversight and proactive action are essential to ensuring AI remains a force for good.

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Ep 1: Reasons To Be Cheerful –

Recorded following the UN AI for Good Summit in Geneva, Nigel and Lewis explore the positive potential of AI and why there are genuine reasons for optimism. From accelerating scientific discovery and improving healthcare to tackling environmental challenges and helping utilities operate more efficiently, they discuss real-world examples of AI delivering meaningful impact today. The conversation examines how organisations can harness AI responsibly to create value for customers, society and the environment, while highlighting the opportunities that business leaders should be paying attention to now.

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In this episode of AI for Good, host Nigel Watson sits down with Kelly Beaver, Global CEO of Ipsos, to explore one of the most important questions facing society today: how can we embrace AI's potential while maintaining trust, transparency and human connection?

Drawing on Ipsos research and decades of experience understanding public attitudes, Kelly shares why excitement about AI is increasingly being matched by concern. The conversation explores public trust, data privacy, the future of work, and the critical role humans must continue to play in an AI-enabled world.

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In this episode of AI for Good, we sit down with Rob Mustard, Director of Capital Investment at Scottish Water, to explore how AI is reshaping decision-making in one of the UK’s most critical industries.

With over 30 years in the sector, Rob shares his journey from early scepticism — once viewing AI as a “flash in the pan” — to seeing its real impact firsthand. Today, AI is helping teams navigate the complexity of managing a £1bn+ annual investment programme, turning vast volumes of data into faster, smarter, and more informed decisions.

At its core, this episode challenges the hype and the fear around AI, offering a pragmatic view from the front line of utilities: the future isn’t AI versus humans — it’s the power of both working together.

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In this episode, Niki Roach joins us to explore a tougher, more grounded view of AI in utilities - from its environmental footprint to its potential to help the utilities sector connect data, reduce regulatory burden and tackle complex challenges across organisational boundaries.

Proudly brought to you by CKDelta - your partner to leverage AI that speak Utilities.

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Join Nigel and Lewis on this first episode of AI for Good, setting the scene for the discussions and ideas to come in search for what can go right with AI in the world of Utilities.

Proudly brought to you by CKDelta - your partner to leverage AI that speak Utilities.

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