In this episode, Ather interviews Ramprakash Ramamoorthy, AI director at ManageEngine, who clarifies AI's role as a practical tool for pattern recognition and productivity in IT management, rather than a threat to human jobs. Ram discusses how ManageEngine has integrated AI across their product suite since 2011 to optimize IT operations and customer service, enabling proactive management decisions. He emphasizes the evolution of AI from a hyped technology to a crucial component in streamlining business processes and enhancing decision-making capabilities within the IT sector.