What happens when you give every employee access to the paid version of ChatGPT? At Knownwell, it wasn’t just a tech decision—it was a culture shift.

Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product & Technology Officer Mohan Rao explore the real-world implications of a strategic move: providing company-wide access to ChatGPT. They share what sparked the decision and how a structured rollout strategy transformed productivity, communication, and innovation across the team. They also dive into what smart deployment looks like, from setting enterprise controls to embedding AI within your company's OKRs.

Pete Buer kicks off the episode with an eye-opening look at Apple’s latest research into large language model reasoning and why businesses must approach AI tools with both optimism and caution. He unpacks the importance of human-AI collaboration and encourages leaders to ditch the “magic wand” mindset.

Also in this episode: Part two of Pete’s interview with Ardy Tripathy, AI lead at OpsCanvas. Ardy reveals how AI can help eliminate “zombie resources” in cloud infrastructure, streamline CI/CD pipelines, and enhance visibility across systems. He also offers practical tips for CEOs on how to lead AI experimentation without losing control.

This episode is a must-listen for leaders navigating the AI learning curve, and for teams wondering what enterprise-wide access really unlocks.

Watch this episode on YouTube: https://youtu.be/NneA_LgHEYc 

Curious what your company’s data looks like on Knownwell? Schedule a demo at www.knownwell.com. 

Skating to where the puck will be? Not enough. In professional services, it's all about anticipating where your client—the skater—is headed next. But how do you stay ahead when clients start zigging, zagging, and getting slammed into strategic pivots?

This episode of AI Knowhow tackles that challenge head-on. Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack how AI can empower service leaders to become true strategic navigators. They explore why staying close to clients, decoding digital breadcrumbs, and scaling the "trusted advisor" model are essential in today’s AI-driven landscape.

For our expert interview segment, Pete Buer sits down with Ardy Tripathy, AI lead at OpsCanvas, to explore how his team is using AI to automate infrastructure intelligently. Ardy shares a refreshingly honest rubric for evaluating AI use cases and explains how he turns high-potential features into real, verifiable products.

All that PLUS Pete chats with Mohan about Meta's new AI assistant. Is it a friend or just surveillance dressed in chatbot clothing? They break down the privacy red flags and why Meta’s approach is a cautionary tale for any business building customer-facing AI.

Want to see your company’s client intelligence in action? Visit Knownwell.com to learn how Knownwell helps professional service leaders move from reactive to proactive.

Watch this episode on YouTube: https://youtu.be/jlZtX-u7HME 

You think you’re delivering five-star service—but do your clients feel the same?

In this episode of AI Knowhow, Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to tackle the thorny disconnect between service quality and client perception. They explore why perception often outweighs actual performance in professional services, and how leaders can use AI to measure, manage, and close that gap—at scale.

Plus, in a clip from a recent Knownwell webinar, Pete Buer illustrates what a fully AI-powered client management operating system looks like—interconnected tools, real-time insights, and automated recommendations driving both efficiency and experience.

All that PLUS Pete joins Mohan to unpack a revealing Duke University study that found AI users in the workplace are seen as less competent. Together, they discuss what leaders must do to publicly de-stigmatize AI use and foster a culture that values innovation over fear.

From emotional signals in client conversations to proactive alerts on account risk, the future of client service is about more than delivery—it’s about being felt. If your best work isn’t recognized, does it even count?

Watch this episode on YouTube: https://youtu.be/0w2CpPyEBMo  Sign up for Knownwell: www.knownwell.com 

What if you had a digital partner that worked tirelessly, mirrored your work style, and even knew your blind spots? This episode explores the fascinating concept of your AI "work twin"—not a clone, but a true collaborator and digital chief of staff.

Knownwell CMO Courtney Baker, alongside CEO David DeWolf and CPTO Mohan Rao, dives into how AI is revolutionizing the workplace—not by replacing humans, but by augmenting them. They unpack what makes an effective AI collaborator, why “training your twin” matters, and how AI tools thrive on manners, tone, and consistency. You’ll learn how to onboard AI like a team member, iterate through conversations (not just prompts), and leverage AI memory to boost productivity.

In the second part of Pete Buer’s interview with Max Gabriel, CEO of Augmented AI, the spotlight is on why AI is “eating SaaS.” Max unpacks the rise of vertical AI agents, how they challenge traditional SaaS models, and why the future of enterprise tech may lie in intelligent, context-aware agents. From onboarding AI like a new hire to the market economics that favor lean AI startups, Max delivers a masterclass on what business leaders need to do now to prepare.

Explore how to empower your human workforce with AI, avoid being left behind, and build a smarter, more responsive organization. Visit Knownwell.com to learn more or watch this episode on YouTube.

AI Knowhow is brought to you by the team at Knownwell.

The buzz is deafening—every company is now an AI company...or are they?

Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack whether the AI revolution is as widespread as the hype suggests. They explore what it really means to be an “AI company,” why adoption is uneven across industries, and how leaders can move beyond experimentation toward meaningful AI integration.

Pete Buer sits down with Max Gabriel, CEO of Augmented AI, in the first of a two-part interview exploring why AI is poised to disrupt the software world. Max breaks down how the rise of AI agents signals a seismic shift in the SaaS model, what vertical AI solutions mean for enterprise strategy, and why organizations must rethink their technology stack from the ground up.

In our ‘AI in the Wild’ segment, Pete and Mohan discuss Apple’s revelation that Google searches on Safari have declined for the first time in 20 years—a signal that AI-powered search tools may be eroding Google’s long-held dominance. What does this mean for how businesses approach marketing, SEO, and information discovery?

Also, don’t miss Courtney and Pete’s upcoming webinar on May 22nd at noon Eastern: “Master Client Success with AI.” Learn how professional services firms can implement AI-powered client management systems to drive retention and growth. Register now at knownwell.com/masterclientsuccess.

Watch this episode on YouTube: https://youtu.be/0h9TXvdKZPc 

Managing client relationships shouldn't be a scramble. Courtney Baker and NordLight CEO Pete Buer reveal how AI-driven commercial management systems streamline client success for professional services - turning scattered data into clear, actionable insights in minutes. From operating system fundamentals to practical AI applications, this conversation shows how to level up client retention and growth.

Plus, get the team's live reaction to breaking news: OpenAI’s surprising decision to retain nonprofit control and what it means for the future of AI.

Register for the May 22nd webinar at Knownwell.com/masterclientsuccess to dive deeper into building your AI-powered client success system.

Watch this episode on YouTube: https://youtu.be/aF9AN4KYCJo 

AI adoption hinges on one thing: trust. But how do you build it—and more importantly, how do you keep it from breaking?

In this episode of AI Knowhow, CMO Courtney Baker teams up with CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to unpack the critical security questions every organization should be asking before deploying AI. They break down the evolving attack surface of AI systems—from prompt injection and data poisoning to model inversion - and explain how to evaluate vendors for their trustworthiness and preparedness. Mohan shares a practical checklist for non-technical leaders to vet AI platforms, and David highlights the new responsibilities facing leadership in this AI-first era.

Pete Buer kicks things off with AI in the Wild, where he explores Salesforce CEO Marc Benioff’s provocative claim that today’s CEOs may be the last to lead fully human workforces. With 84% of customer service requests already resolved by AI agents at Salesforce, Pete lays out what this shift means for how companies scale, innovate, and think strategically.

Watch this episode on YouTube: https://youtu.be/4czftF3dhig  Sign up for Knownwell: www.knownwell.com 

Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies.

Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning signs are key to building resilient agency relationships. And why when you start to hear, "All is good" over and over, alarm bells should start going off in your head. 

In "AI in the Wild," Pete Buer breaks down new research from the Pew Research Center highlighting the gap between public and expert perceptions of AI’s future — and what it means for businesses today.

Ready to rethink your churn strategy? Visit www.knownwell.com to see how Knownwell’s AI platform can help you keep more of the clients you’ve already earned.

Watch this episode on YouTube: https://youtu.be/_KKLpnZsU0o 

As AI becomes more integrated into everyday business and personal life, the biggest question leaders face is: when should we rely on AI and when must the human touch prevail?

In this episode, Knownwell CMO Courtney Baker joins CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to explore the fine line between AI augmentation and human intuition. The team uses a recent LinkedIn post from Ethan Mollick as a leaping off point to unpack how leaders can responsibly scale with AI while keeping people empowered, not replaced.

In the post, Mollick shares the results of a recent study that shows students who use AI as a tutor benefit from it, whereas those who use AI to do their work for them end up faring worse on standardized tests.

Special guest Richard Lin, CEO of Anyreach.ai, speaks with Pete Buer about how AI voice agents are transforming customer service and sales. Lin reveals how cloning the “top 1%” of reps isn’t about replacement, but about elevating consistent performance while keeping humans in the loop to label, train, and improve AI systems.

In our news segment, Pete dives into the fascinating world of AI therapists. A recent study shows that bots can actually help patients with anxiety and depression, raising the provocative question: are people more honest with machines than humans?

See how Knownwell’s platform empowers your team with actionable insights. Visit Knownwell.com. 

AI Knowhow is brought to you by the team at Knownwell.

Does AI represent an extinction-level event for your business? In this episode, we ask the important question: how can your company become the bird, not the pterodactyl, in the age of digital Darwinism?

Pete Buer sits down with Wolf Ruzicka, SVP of Strategic Advisory at Solvd and author of AI Driven: Staying Alive in the Age of Digital Darwinism. Wolf lays out a five-step roadmap to move from AI novice to AI-native, including how to reclaim your digital destiny, activate unstructured data, and prepare for generative AI’s superpowers. They discuss why executive education is a key barrier to adoption, what “digital marines” can do for your team, and how out-of-paradigm thinking—like intelligent RFP matching—will define the next generation of AI impact.

Also, in "AI in the Wild", Courtney Baker and Pete discuss the business implications of Deutsche Telekom’s new AI phone and what it signals for device interaction and workplace productivity. Spoiler alert: if done right, AI-first hardware could transform user experience far beyond the consumer world.

Don't miss Knownwell’s platform showcase! If it's after April 15, watch the replay at www.knownwell.com/showcase.  

Watch this episode on YouTube: https://youtu.be/RpNzJ257qTs  Learn more and sign up for Knownwell: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.