AI Knowhow

Ever wonder what the difference is between explainable AI and understandable AI? In this episode, we break it down so you can sound sharp at your next meeting.

Host Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao to explore why these terms matter and how they impact AI adoption in business. They discuss the importance of explainable AI for technical insights and regulatory compliance, while highlighting understandable AI's role in building trust and enhancing user experience.

Our guest, Dom Nicastro, Editor-in-Chief at CMSWire, shares insights on AI's growing influence in customer experience and journalism. From empowering frontline agents to aiding journalists without replacing their expertise, Nicastro reveals how AI serves as a transformative but complementary tool.

Plus, don’t miss the debut of our new segment, Dragnet, where Pete Buer uncovers how AI helped the U.S. Treasury detect over $1 billion in fraud in 2024. It’s a real-world example of AI’s potential for good.

Watch this episode on YouTube: https://youtu.be/txAJLP3iTvE 

Want to shape the future of AI in your business? Sign up for Knownwell's early access program and beta waitlist at Knownwell.com.

Can a simple update to a 75-year-old decision-making framework give your business an edge with AI?

To answer that, Knownwell CMO Courtney Baker, CEO David DeWolf, and CPO/CTO Mohan Rao discuss enhancing the classic OODA (Observe, Orient, Decide, Act) loop with a new step: "Inspect." They explain how "Inspect" can empower companies to evaluate, learn, and refine decision processes in the age of automation, with real-world examples such as autonomous vehicles and medical AI applications.

Check out www.knownwell.com/OODAI to download your own copy of the OODAI Loop. 

Also, Michael Harnum of ESG Success shares insights on how AI is helping tech firms scale customer success without massive personnel increases. Michael illustrates how digital customer success tools, like automated monthly reviews and even virtual customer success managers, enable companies to nurture a broad customer base efficiently.

All that PLUS Pete joins Courtney for AI in the Wild, diving into Ernst & Young's $1.4 billion investment in an in-house AI platform that now supports 96% of their workforce. Known as "Client Zero," this pioneering system is boosting operational efficiency and enhancing customer service—serving as a testing ground before client deployment.

Make sure to check out www.knownwell.com/demo to get a look at Knownwell’s AI-powered platform for commercial intelligence. 

Watch this episode on YouTube: https://youtu.be/vCM5tQAkyrA 

Are the days numbered for popular business intelligence tools like Tableau, Power BI, Looker, and Qlik?

In this episode of AI Knowhow, we talk about AI’s transformative impact on data and analytics, exploring why traditional business intelligence tools may be approaching obsolescence. Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao join CMO Courtney Baker to dive into the ways AI is shaping a new era, moving from static data reporting to dynamic, proactive intelligence that’s reshaping business decision-making. They argue that as AI matures, its capabilities in real-time insight and contextual understanding will supersede what BI tools can offer, creating a future where intelligence—not just information—guides business.

In a compelling conversation with Max Votek of Customertimes, Chief Strategy Officer Pete Buer explores the American public’s surprising optimism about AI in healthcare. Max reveals insights from a recent Customertimes study, highlighting the public’s openness to AI diagnostics and potential improvements in efficiency and costs. The two also discuss the limits of AI in healthcare and why patients still prefer AI as a tool rather than a replacement for doctors.

All that PLUS a new segment, "In the Year 2032," where Courtney and Pete look at the World Economic Forum’s take on AI’s impact on the workforce, including predictions that up to 90% of jobs could be affected by AI within a decade. With high-level analysis and engaging discussions, this episode sheds light on how AI is reshaping industries and what leaders need to consider for the road ahead.

Curious to see if Knownwell can boost your team’s AI capabilities? Email us at [email protected] with the subject line "AI Knowhow Offer" to see if you qualify for three free months of Knownwell’s platform.

Watch this episode on YouTube: https://youtu.be/bwNkTFkstao 

Make sure to check out www.knownwell.com.

In the digital age, what does it take for marketing firms to stay ahead? AI Knowhow host Courtney Baker explores this with highlights from an exclusive marketing roundtable featuring insights from Knownwell’s Chief Product Officer, Mohan Rao, 2X CEO Dom Colasante, and Cognitive Path co-founder Geoff Livingston. Together, they tackle how AI helps agencies enhance their creativity, gain precise customer insights, and uncover new market opportunities.

Later, Pete Buer catches up with Jeff Mason, CEO of Power Digital Marketing, to discuss AI-driven customer experiences and how his team leverages advanced tools to help brands scale effectively. From analyzing data for real-time insights to running AI-enabled customer service, Jeff shares his team’s innovative approaches and discusses AI’s role in elevating marketing precision and personalization to new heights.

And don’t miss our Halloween-inspired game, “Trick or Treat,” where Courtney, David, and Mohan tackle quirky AI-themed questions and compete for the top score.

Tune in to learn how marketing firms are reshaping themselves with AI, and what lies ahead for the future of data-driven creativity and strategy!

Visit Knownwell.com/demo for an inside look at AI solutions for marketing.

As AI continues to revolutionize industries, why are so few organizations prepared with AI policies and procedures? And what role should HR leaders play in this transformation?

In this second part of AI Knowhow from Knownwell, Chief Strategy Officer Pete Buer and CEO David DeWolf pick up their conversation about AI transformation in middle-market professional service companies.

They dive deep into the strategic role HR should play in the next 18-36 months, advising that HR must be involved from the beginning to influence talent management, strategy, and change management. David shares a fascinating story about using ChatGPT to draft Knownwell’s first OKRs in under an hour, showcasing the practical impact of AI in leadership decision-making.

We also hear from Tamarah Usher of Slalom, who explains how they’re enabling enterprise-wide AI transformation and scaling AI-driven innovations across their teams. HR’s readiness, she explains, is pivotal to navigating the fast-moving skills gap and workforce adaptation.

Don't forget to check out Knownwell's AI Transformation Readiness Assessment to see how prepared your organization is for this new era: www.knownwell.com/assessment.

Also, be sure to check out Nordlight at www.thenordlight.com. 

Watch this episode on YouTube: https://youtu.be/QjxMJRX8OAc 

AI Knowhow is brought to you by the team at Knownwell.

AI is reshaping every facet of business—but which departments are least prepared, and what's the biggest challenge CEOs face in leading this transformation? In this special two-part episode of AI Knowhow, host Knownwell CEO David DeWolf chats with Chief Strategy Officer Pete Buer about the AI transformation mandate. They explore the critical role HR plays in preparing for this shift and the challenges middle-market companies face in aligning leadership and vision. Pete shares insights from his research on AI readiness, highlighting the key pain points faced by investors, CEOs, and HR leaders as they navigate this complex transformation.

Later, Pete sits down with Jon Evans from Impact Networking to discuss how companies can become AI-enabled. Jon shares his experience building a team dedicated to AI transformation and breaks down the steps to move from AI vision to practical implementation. Together, they dive into the importance of empowering employees and aligning AI initiatives with business outcomes.

Don't forget to check out Knownwell's AI Transformation Readiness Assessment to see how prepared your organization is for this new era: www.knownwell.com/assessment.

Also, be sure to check out Nordlight at www.thenordlight.com. 

Watch this episode on YouTube: https://youtu.be/4S1cvu6hfTE 

How well are you using all the data flowing through your business?

While businesses are familiar with using data from CRM, ERP, and business intelligence tools, Courtney, David, and Mohan explore the untapped power of unstructured data—emails, Slack messages, and Zoom calls. This new era of commercial intelligence uses AI to digest these communication streams and make smarter business decisions.

David breaks down the five pillars of commercial intelligence—revenue intelligence, market intelligence, client intelligence, engagement intelligence, and value stream intelligence—while discussing how AI can transform professional service firms.

Guest Chris Sorel from Catalyte joins Pete Buer to discuss how AI's potential goes far beyond generative models, improving everything from productivity to customer engagement and platform services.

In the "What's Your 9-1-1?" segment, Pete highlights a fascinating New York Times story where AI correctly diagnosed a medical condition missed by doctors, sparking a conversation on how businesses should start considering AI as part of their customer engagement strategies.

Watch this episode on YouTube: https://youtu.be/KtEHBz8B-jk 

Learn more about Knownwell’s commercial intelligence platform at www.knownwell.com/demo.

Ever wondered how AI can transform commercial intelligence?

This week, Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao dive into the release of their AI-powered platform for commercial intelligence, now in private beta. They explore how this technology helps professional service firms improve client satisfaction and prevent surprise churn.

David and Mohan kick off with exciting news about Knownwell’s recent $4 million seed round, which will accelerate product development. Mohan shares the breakthroughs that have led to the latest beta product, highlighting major improvements in user experience, scoring insights using LLMs, and the platform's real-time unstructured data analysis capabilities. Together, they unpack the complexities of integrating AI into commercial operations and why early customers are already seeing transformative results.

Later, Courtney Baker and Pete Buer join the show for another AI in the Wild, discussing how JPMorgan Chase is equipping 140,000 workers with generative AI tools, projecting $2 billion in value through productivity gains and cost savings.

Watch this episode on YouTube: https://youtu.be/tNFjRrCLjgM 

Sign up to see Knownwell in action: https://knownwell.com/demo/ 

What if AI could anticipate your needs without you even having to ask?

This episode explores the emerging world of ambient AI and how it will revolutionize business operations.

First, Courtney Baker, David DeWolf, and Mohan Rao discuss the shift from AI as a tool you go to, to AI that seamlessly blends into your day-to-day activities—delivering insights and taking actions in real time, all without prompting.

Later, Pete Buer talks with AI and innovation keynote speaker Dan Chuparkoff about why AI is like a piñata, bursting with potential once you break through the surface. Dan shares his insights on how AI will fundamentally change teamwork, decision-making, and even personal productivity, revealing new layers of efficiency.

Also, in a brand new segment, Pete and Courtney dive into Canva's bold move to raise prices by 300% with the introduction of new AI features. Will this strategy help or hinder its market dominance? Tune in to find out how AI is reshaping the tools we rely on and what it means for your business.

Watch this episode on YouTube: https://youtu.be/OcLjuyu3Mdk 

Make sure to get the exciting news from Knownwell at www.knownwell.com.

With AI seemingly everywhere, how can you distinguish between true AI-native products and AI-infused ones? And why does the distinction even matter in the first place? 

In this episode, Courtney Baker, David DeWolf, and Mohan Rao clarify the differences between AI-native products built from the ground up and AI-infused products that simply incorporate AI features. They explore how this distinction impacts business decisions and what to look for when considering tech solutions for future-proofing and innovation.

Later, Pete Buer sits down with special guest Peter Armaly, a partner at Valuize and author of the new book Mastering Customer Success. They discuss how AI is revolutionizing customer success management and its role in predicting customer behavior, aiding decision-making, and increasing customer retention.

Watch this episode on YouTube: https://youtu.be/tm0C4AawmfY 

Ready to reimagine your business with AI? Visit www.Knownwell.com.