AI Knowhow

What happens when adaptation isn't a phase, but a permanent state of existence?

Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao conclude our change management miniseries by arguing that resilience now beats optimization. The group explores why governance should actually accelerate speed rather than slow it down, and why modern leadership requires the vulnerability to learn in public versus continually exhorting your team to become "AI-first."

Plus, Pete Buer shares part two of his interview with innovation expert and author Scott Anthony. Scott explains why leaders should "lead by letting go"—allowing experiments to make the decisions—and shares how teams can "sue a process" to remove friction. Don't miss the final verdict on the human side of AI adoption and a closing insight from DeepSeek.

Watch the full episode on YouTube: https://youtu.be/Jz7emfLAP8c

Try Knownwell free for 30 days: www.knownwell.com/30days

Pick up Scott Anthony's new book, Epic Disruptions.

Most leaders have mandated AI pilots, but few can claim it's fundamentally changed their operations. Why is the gap between experiment and transformation so persistent?

Courtney Baker, David DeWolf, and Mohan Rao discuss how to escape the "forever pilot" trap in part three of our change management series. They explore why tools start the change but rituals sustain it, and how to shift AI from a special project to the way business gets done. Pete Buer also joins to break down new research from HBS on why AI-enabled teams outperform lone power users—and the new management skills required to lead them.

Then, Pete interviews Scott D. Anthony, Clinical Professor at Dartmouth's Tuck School of Business. Scott explains why you should treat AI as a teammate rather than an oracle, using it to challenge groupthink while navigating the organizational politics of data access.

Insights you won't want to miss:

• Why internal "product-market fit" for AI tools expires every 90 days.

• The "gym analogy" for building decision-making wisdom.

• The critical difference between one-way and two-way door decisions.

Watch the full episode on YouTube: https://www.youtu.be/4_m9fzfEao4

Try Knownwell free for 30 days: https://www.knownwell.com/30days Get Scott Anthony's new book, Epic Disruptions: 11 Innovations That Shaped Our Modern World.

Is your team actually afraid of artificial intelligence, or are they terrified of being devalued?

Courtney Baker, David DeWolf, and Mohan Rao return for Part 2 of our change management miniseries, arguing that resistance isn't obstruction—it's a vital information signal. The panel explores why psychological safety must precede AI literacy and how leaders can acknowledge the "grief" of outdated workflows to build genuine trust.

Then, Pete Buer continues his conversation with digital transformation expert Tom Davenport to diagnose "Pilotis"—the industry-wide failure to scale beyond experiments. Tom explains why unstructured data is the hidden bottleneck stopping ROI and why handing everyone a Copilot license isn't a valid strategy.

All that, PLUS Pete breaks down new Gallup data revealing the stark reality of actual AI usage rates versus the hype.

Watch the full episode on YouTube: https://www.youtu.be/qm0ZhU2W6ZU

Start your 30-day trial of Knownwell: knownwell.com/30days

Can you ride a bike with reverse steering? It sounds simple, but it requires unlearning years of muscle memory. That is exactly what AI demands of modern business leaders: the ability to unlearn established rules to keep from crashing.

Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao kick off a new four-part miniseries dedicated to the hardest part of AI adoption: change management. David and Mohan argue that the biggest friction point isn't technology, but the mindset shift from a deterministic world to a probabilistic one where judgment is required. They outline a playbook for 2026, explaining why you must anchor on value creation rather than efficiency to succeed.

We also air Part 1 of Pete Buer's conversation with Tom Davenport, a world-renowned thought leader and President's Distinguished Professor at Babson College. Tom connects the history of business process re-engineering to the current AI moment, warning leaders that using AI solely for headcount reduction is a strategic error.

All of that PLUS Pete breaks down conflicting market data on AI Agents. Does 57% of the market have agents in production, or is it only 11%? Pete explains why this definition gap from two recent reports matters and how to distinguish between a software feature and true enterprise agentic architecture.

Watch this episode on YouTube: https://www.youtube.com/watch?v=VFmHtua_Zfo

Get the commercial intelligence you need to drive your business forward with a free trial of Knownwell: www.knownwell.com/30days

89% of jobs will be impacted by AI next year. So what does that mean for services firms in 2026?

Pete Buer is joined by Chris Barbin and Michelle Swan of Tercera to break down insights from The New Services Playbook—and why "Services as Software" is reshaping everything from pricing models to delivery.

They explore why AI isn't an extinction-level event, how firms are taking share with smaller teams and faster delivery, and what it takes to stay trusted in a world where clients demand outcomes, not hours.

Plus: Pete digs into fresh data on workforce shifts and why internal alignment around AI is your new leadership challenge.

Download the report here! https://tercera.io/ai-era-services-transformation/ Test your commercial intelligence at www.knownwell.com/30days

Watch on YouTube: https://youtu.be/Ni_jHHVHoqI

Is client-centricity actually holding you back?

The team challenges conventional wisdom in this conversation on the account-based enterprise—a smarter, more sustainable model for growth. Courtney Baker, David DeWolf, and Mohan Rao dig into why client-first thinking often falls short, how CRMs give you a rearview mirror when you need headlights, and what it takes to shift from episodic touchpoints to proactive relationship intelligence.

Pete Buer breaks down Meta's bold move to tie employee performance to AI impact—and the potential creativity crisis that could follow. Plus, catch highlights from David's LinkedIn Live with Brian Shea on spotting churn risks before they ignite.

Watch on YouTube: https://youtu.be/t1fZKbiJCi0

https://www.knownwell.com/30days

What exactly is an "AI Control Plane," and why might it become an integral part of your business strategy in 2026?

In this episode, Courtney Baker, David DeWolf, and Mohan Rao look around the corner to predict the major shifts coming to the enterprise in 2026. They discuss the move from isolated AI experiments to verticalized systems, the rise of the "AI Control Plane," and whether a Fortune 500 company will finally kill the 40-hour work week.

Then, Domo's Chief Design Officer Chris Willis joins Pete Buer to challenge the "magical thinking" that often derails AI adoption. He explains why dashboards aren't dead (they just need to get smarter), what it takes to build real-time intelligence you can trust, and why organizational design is the biggest barrier to success.

Plus, in the news: KPMG is training new hires to be "managers of agents" rather than analysts. Pete and Courtney unpack this radical shift in talent strategy and ask: if juniors stop doing the grunt work, how will they learn the judgment needed to lead?

Topics covered:

• 2026 Predictions: Vertical AI, the "Control Plane," and will one brave Fortune 500 company introduce a 35-hour work week?
• The Trust Gap: Why "magical thinking" is hurting enterprise AI adoption.
• Organizational Design: Why handoffs and silos are the real enemy of AI success.
• The New Junior Role: The pros and cons of hiring "managers of agents."

Watch the full episode on YouTube: https://youtu.be/JLaTV7xK1CY

Grab the AI Strategy Playbook at Knownwell: https://www.knownwell.com/playbook

• Visit Domo's website
• Connect with Chris Willis on LinkedIn
• Connect with David DeWolf on LinkedIn
• Connect with Mohan Rao on LinkedIn
• Connect with Courtney Baker on LinkedIn
• Connect with Pete Buer on LinkedIn
• Try Knownwell free for 30 days
• Schedule a guided Knownwell demo
• Follow Knownwell on LinkedIn

Only 5% of companies are getting real value from AI—so what are they doing differently?

Courtney, David, and Mohan unpack the "AI value gap," spotlighting what it actually takes to move from spinning up pilots to driving measurable outcomes, while Pete Buer checks in on Michael Burry's billion-dollar bet against the AI boom. P

ete also sits down with Coframe CEO Josh Payne, who reveals how compounding intelligence and self-improving systems are quietly reshaping customer experiences—and what most companies miss when trying to replicate that success.

Learn how to escape the hype, go deep instead of wide, and make AI count where it really matters: your P&L.

Download the Meeting Cadence Playbook: www.knownwell.com/meetingcadence

Watch on YouTube: https://youtu.be/BbaBu-QCWwc

Is it time to redefine the consulting playbook with AI as your new operating partner? From Cognizant's bold move with Anthropic to the shifting role of human consultants, the team looks at how embedded intelligence is reshaping strategy execution and value creation in professional services.

This week, Pete Buer breaks down why Cognizant's enterprise-scale rollout of Claude AI to each of its 350,00 team members AND co-selling it is more than just a tech headline. It's a blueprint for AI as a transformational tool for how services are delivered. Pete and Courtney also dig into what Digg founder and VC investor Kevin Rose's blunt take on which AI wearables he'll consider investing in signals acrosss the broader AI ecosystem.

And in our weekly roundtable segment, David and Mohan join Courtney to explore how an AI Operating Partner for professional services companies might not replace consultants, but rather elevate them, shifting their focus from analysis to storytelling, judgment, and client empathy. The real challenge? Avoiding the trap of AI-enabled mediocrity.

What happens when analysts live in the cloud and consultants lead with wisdom? Tune in to this week's show to find out.

Download the Meeting Cadence Playbook: www.knownwell.com/meeting-cadence

Watch this episode on YouTube: https://youtu.be/iyL9G2bHZ0U

AI pilots were hot in 2024—but by 2025, nearly half are being scrapped before they ever hit production. So how do you know when your AI initiative is a breakthrough in waiting… and when it's time to walk away?

Courtney Baker returns with Knownwell's David DeWolf and Mohan Rao to unpack the signals leaders should watch for. From the 426-AI-projects horror story to the psychological traps that sabotage momentum, they explore how to stay strategic in a sea of experiments. Mohan invokes Seth Godin's The Dip to draw the line between temporary struggles and real structural limits—while David warns against corporate "busy work" that masquerades as innovation.

Courtney also welcomes back a past guest for a second try at a ChatGPT voice interview—this time, with much better results. Has the model improved? Is the Scarlett Johansson drama behind us? You'll want to hear how the bot handles a hot-seat question about its own failures.

🎥 Watch on YouTube: https://youtu.be/15eYlofcyDk 📘 Download the Commercial Relationship Playbook: www.knownwell.com/relationship-playbook