Our conversation explores the implementation of AI agents in retail, focusing on how these technologies can enhance customer experiences by providing personalized recommendations and conversational product discovery, akin to the interaction with a skilled salesperson in a physical store.

Takeaways

• We currently have three AI agents for retailers.
• One AI product provides conversational product discovery.
• The goal is to recreate the in-store experience online.
• Personalized recommendations can lead to higher conversions.
• AI technology can enhance customer experiences.
• Retailers can drive sales using AI agents.
• The technology aims to mimic amazing salespeople.
• Online shopping can be more engaging with AI.
• AI can transform the way customers interact with products.
• The future of retail may heavily rely on AI solutions.

Chapters

00:00
Democratizing AI in E-Commerce

16:55
Building an AI Layer for E-Commerce

21:00
Innovating the Future of Shopping

22:24
Leveraging LLMs for Enhanced Performance