What does the future of Customer Service hold? What is the potential of AI-driven chat and conversational models?

This week, we have the privilege of hosting Shep Hyken, a renowned expert in the world of Customer Service and Customer Experience. His accolades include being an Award-Winning Keynote Speaker and earning a spot in the Hall of Fame of the National Speakers Association. Shep’s passion for elevating customer service is infectious, and in this episode, he shares his insights and experiences when it comes to creating unforgettable customer experiences.

Listen in to discover the potential of AI-driven chat and conversational models. Explore how AI can streamline operations, elevate customer satisfaction, and address ethical considerations, from boosting efficiency to preserving user privacy.