Host Ron Glozman speaks with Eric Joost, former Global Head of P&C at Willis Towers Watson, who was responsible for technology and technological innovation within Willis Towers Watson‘s brokerage business. They discuss how the Commercial insurance sector is reinventing itself to meet the demands of an ever-changing marketplace, how will it embrace emerging technologies like artificial intelligence, robotic process automation, chatbots, drones, etc., what areas of the business require the most critical changes, and how the workforce will be impacted.
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