00:00 - Introduction

01:27 - Unpredictable bather load? Get back to basics.

03:05 - Back to the Four Pillars

04:12 - Four Pillars Action Steps

08:31 - We don't know what happens in these pools

10:17 - Rapidly changing water temperature

14:49 - Pool/Spa Combos

16:22 - Closing

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