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This week on the Talking Pools Podcast, Andrea shares a behind-the-scenes story that every pool pro can relate to—getting reassigned to a different service route after a property manager’s complaint. What really happened? Was it about the water? The filter? Or something completely out of left field?

Andrea takes us through the awkward conversation with her boss, the eyebrow-raising “feedback” from the property manager, and the ripple effect it had on her week. We dig into what it’s like to have someone else’s opinion—valid or not—impact your work assignments, and how technicians can navigate those situations without losing their cool (or their sense of humor).

From the politics of property management to the realities of keeping clients happy while still doing things the right way, this episode gives you an unfiltered look at the sometimes petty, sometimes baffling, and often hilarious world of professional pool service.

💬 In This Episode:

• Why Andrea got switched to a different route and what the property manager actually said
• How management decisions can be swayed by customer perception
• Tips for maintaining professionalism when reassigned
• Stories from the crew about similar “client drama” moments
• Andrea’s take on whether she dodged a bullet or lost a favorite stop

Whether you’ve been on the receiving end of a “we want someone else” request or just want a peek at the interpersonal side of pool service, you’ll be laughing, nodding along, and maybe even shouting “YEP!” at your speakers.

📍 Listen in for: Andrea’s brutally honest reaction to the switch… and the petty thought she didn’t say out loud.

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In this episode of the Talking Pools podcast, Peter, Shane, and Lee reflecting on personal health challenges, and career transitions. They explore the emotional aspects of leaving a long-standing career, the impact of mentorship on personal and professional growth, and the importance of prioritizing family and well-being. The conversation concludes with gratitude for the experiences shared and the relationships built within the industry.

takeaways

• The Mentor of the Year Award recognizes impactful contributions in the pool industry.
• Mentorship is crucial for shaping careers and fostering growth.
• Health challenges can influence career decisions and priorities.
• It's important to prioritize family and personal well-being over work.
• Leaving a long-term career can be a significant emotional transition.
• Recognition in the industry should be earned through contributions, not just reputation.
• The importance of community and support in professional environments.
• Career transitions can lead to new opportunities for personal growth.
• Reflecting on past experiences can provide clarity for future decisions.
• Gratitude for shared experiences enhances professional relationships.

Sound Bites

• "Congratulations Peter."
• "It's the right thing for the right time."
• "You guys have a fantastic week."

Chapters

00:00
A New Chapter Begins

02:26
Health and Priorities

04:50
Transitioning Staff and Responsibilities

07:59
Networking and Community Support

10:31
Reflections on a Career

19:14
Looking Ahead: Future Plans

22:03
Farewell and Gratitude

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In this episode of the Talking Pools Podcast, Rudy discusses the launch of the Women of Water initiative by Pool Corp and PHTA, emphasizing the importance of recognizing the contributions of women in the pool industry. He shares insights on how personal stories and motivations can shape professional identities and the need for genuine empowerment and mentorship. The conversation also touches on the tensions within the industry, particularly between independent professionals and larger corporations, and the importance of transparency and recognition in fostering a supportive community.

takeaways

• The Women of Water initiative aims to empower women in the pool industry.
• Personal stories are crucial in defining professional identities.
• Real empowerment requires recognition of those who paved the way.
• The industry is facing tensions between independent professionals and corporations.
• Mentorship is vital for the growth of the industry.
• Transparency and honesty are essential for building trust.
• The importance of safety in pool maintenance is paramount.
• Corporate responsibility should align with grassroots movements.
• Recognition of contributions can enhance community support.
• Stories of personal motivation can inspire others in the industry.

Sound Bites

• "Mentorship shapes the future of the industry."
• "Real empowerment doesn't start with branding."
• "Keep your story louder than your resume."

Chapters

00:00
Introduction to the Women of Water Initiative

10:07
The Importance of Personal Stories in Business

20:02
Recognizing Mentorship and Industry Contributions

26:53
The Tension Between Independent and Corporate Players

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communication, natural disasters, insurance, client relations, pool maintenance, service industry, water chemistry, customer service, liability, business management

In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss various topics ranging from recent natural disasters to the importance of effective communication in the service industry. They share personal experiences with earthquakes and tsunamis, emphasizing the need for preparedness and awareness. The conversation shifts to the significance of clear communication between service providers and clients, highlighting how misunderstandings can lead to service issues. They also delve into insurance insights, discussing liability and the importance of documentation in the event of accidents. The episode concludes with a focus on client relations, service challenges, and the necessity of maintaining proper water chemistry in pools.

takeaways

• Natural disasters can impact service operations.
• Effective communication is crucial in service industries.
• Misunderstandings can lead to service issues.
• Documentation protects against liability.
• Regular communication with clients builds trust.
• Understanding water chemistry is essential for pool maintenance.
• Accidents can happen, but preparation helps mitigate risks.
• Client feedback is vital for service improvement.
• Establishing clear roles prevents confusion.
• Follow-up communication ensures client satisfaction.

Sound Bites

• "This is a serious thing."
• "Accidents are going to happen."
• "Communication is tough sometimes."

Chapters

00:00
Natural Disasters and Their Impact

04:55
The Importance of Communication in Business

10:04
Lessons Learned from Pool Management

16:59
Communication Gaps in Pool Maintenance

19:10
Understanding Responsibilities and Expectations

21:53
The Importance of Regular Property Walkthroughs

23:42
Analyzing Chemical Changes in Pool Water

26:57
Effective Communication Strategies

29:42
Insurance Claims and Liability in Pool Services

36:29
Identifying Hazards and Liability in Pool Maintenance

39:10
The Importance of Communication in Service

40:41
Navigating Client Expectations and Service Quality

44:49
Understanding Pool Chemistry and Maintenance Challenges

51:02
Educating Clients on Pool Care and Chemistry

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pool equipment, color vision bubblers, Pentair IntelliBright, construction challenges, installation issues, foundation problems, pool maintenance, electrical breakers, pool lighting, pool repair


In this conversation, Drew and Sarah discuss various challenges faced in the pool maintenance and installation industry. They delve into specific issues related to color vision bubblers, Pentair IntelliBright lights, and the importance of proper installation practices. The conversation also touches on construction challenges, foundation issues affecting pools, and the critical role of electrical breakers in ensuring the functionality of pool equipment. Throughout the discussion, they share personal anecdotes and insights from their experiences in the field, emphasizing the need for attention to detail and proper techniques in pool maintenance and installation.


Takeaways

Color vision bubblers can leak if not installed correctly.
Pentair IntelliBright lights may not provide a true white color.
Proper sealing is crucial for pool lights to prevent leaks.
Using the right tape during construction can save time and hassle.
Soil tests are essential before building a pool to avoid future issues.
Siemens breakers are necessary for warranty on Pentair equipment.
Improper installation can lead to ongoing maintenance problems.
Construction sites can be messy and impact pool maintenance.
Communication with contractors is key to ensuring a clean job site.
Attention to detail in design can prevent future pool issues.


Sound bites

"You just have to pull harder."
"Those light poles are gnarly."
"The pool is not a trash can."


Chapters

00:00 Introduction to Pool Equipment Challenges
02:56 Understanding Color Vision Bubblers and Their Issues
06:05 Pentair IntelliBright Lights: Customer Concerns
08:47 Construction Challenges and Best Practices
11:46 The Importance of Proper Installation
14:41 Foundation Issues and Their Impact on Pools
21:32 The Role of Breakers in Pool Equipment
26:23 Conclusion and Final Thoughts

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Borates, pool safety, heat stroke, MRSA, chlorine, health risks, swimming pool maintenance, heat-related illnesses, summer safety, pool infections, public safety


In this episode of Talking Pools - BORATES! Followed by Andrea on the alarming health risks associated with swimming pools, particularly focusing on a case of a tourist who suffered severe injuries after swimming in a poorly maintained hotel pool. She emphasizes the importance of pool safety and regular maintenance. The conversation then shifts to the serious topic of heat-related illnesses, especially relevant for those working outdoors in hot conditions. Andrea provides practical tips for preventing heat stroke and other heat-related issues, concluding with a reminder about an ongoing design contest for pool industry apparel.


Takeaways

A tourist suffered life-changing injuries from a filthy hotel pool.
MRSA infections can arise from poorly maintained swimming pools.
Regular testing and maintenance of pool water is crucial for safety.
Heat-related illnesses are a serious concern during hot months.
Hydration is key to preventing heat-related illnesses.
Wearing protective clothing can help mitigate heat exposure.
Recognizing the symptoms of heat stroke can save lives.
Immediate action is necessary when someone shows signs of heat stroke.
Heat cramps can indicate more serious heat-related issues.
The importance of community awareness in pool safety and health.

Sound bites

"Call 911 and don't try to help yourself, just immediately call 911."
"If you have heat rash, get a different job. Just kidding."
"Go follow us on social media and follow me."


Chapters

00:00 Introduction and Headlines
05:55 Health Risks in Swimming Pools
08:03 Heat-Related Illnesses Awareness
22:05 Contest Announcement and Closing Remarks

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In this episode of Mondays Down Under, the hosts discuss the recent sale of a pool shop and the emotional and logistical aspects of running a business in the pool industry. They explore the importance of preparation for selling a business, the role of staff during transitions, and the impact of technology and AI on the industry. The conversation emphasizes the need for due diligence and maintaining strong customer relationships to ensure business success.

takeaways

• Celebrating the sale of a pool shop is a significant milestone.
• Running a business can be both rewarding and stressful.
• The pool industry still has growth potential despite technological changes.
• AI can assist but cannot replace the expertise of technicians.
• Keeping a clean and updated database is vital for business value.
• Managing stock effectively is crucial for profitability.
• Preparation is essential when selling a business.
• Staff management plays a key role in business transitions.
• Due diligence is critical when buying or selling a business.
• Open communication with staff can ease transitions.

Sound Bites

• "Congratulations on the big sale!"
• "Keep your database clean and updated."
• "Take your staff along on the journey."

Chapters

00:00
Celebrating Business Transitions

02:42
The Challenges and Rewards of Business Ownership

05:18
The Role of Technology in the Pool Industry

08:10
Preparing a Business for Sale

11:06
Understanding Business Valuation and Sale Dynamics

16:45
The Importance of Staff in Business Transitions

19:19
Due Diligence in Buying and Selling Businesses

22:09
Navigating Change in Business Ownership

24:41
Closing Thoughts and Future Outlook

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In this episode of the Talking Pools Podcast, Rudy Stankowitz dives into the complexities of the pool industry, discussing personal updates, the importance of mentorship, the impact of climate change, the rise of automation and AI, challenges posed by unlicensed technicians, and the evolving landscape of water chemistry regulations. He emphasizes the need for professionals to adapt to these changes while maintaining their reputation in a digital age filled with review challenges.

takeaways

• The pool industry is facing unprecedented challenges due to climate change.
• Mentorship is crucial for the growth and sustainability of the pool industry.
• Automation and AI are rapidly changing how pool services are delivered.
• Unlicensed and undercutting technicians threaten the credibility of licensed professionals.
• Water chemistry regulations are becoming stricter and more complex.
• Professionals must educate clients about the impact of climate on pool maintenance.
• Rest and mental health are essential for long-term success in the industry.
• Reputation management is critical in an age of digital reviews and AI.
• The industry must adapt to new technologies to remain relevant.
• Collaboration and support within the community can help overcome industry challenges.

titles

• Navigating Poolside Chaos: Insights from the Industry
• The Future of Pool Maintenance: Adapting to Change

Sound Bites

• "You can't fix a pool on an empty tank."
• "The emotional toll is real."
• "These changes aren't going away."

Chapters

00:00
Introduction to Poolside Chaos

01:52
Personal Update: A Dive into Fiction

05:44
Mentorship in the Pool Industry

08:32
Industry News: Standards and Regulations

11:24
The Impact of Climate Change on Pool Maintenance

23:04
The Threat of Undercutting in Pool Services

28:16
Burnout in the Pool Industry

32:01
Navigating Changing Water Chemistry Standards

37:16
Digital Reputation Management in 2025

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Wayne and Steve kick off the episode with a light-hearted discussion about their busy weeks and the unexpected busyness of retirement. Steve's Storytime: Steve shares a detailed account of a challenging pool renovation project in Palisades, involving fire damage and complex insurance requirements. Mentorship Discussion: The hosts delve into the importance of mentorship in the pool industry, sharing personal experiences and offering advice on finding and becoming a mentor. Listener Interaction: Wayne updates listeners on his recovery from hip surgery and encourages audience engagement by inviting questions and topic suggestions. Closing Remarks: The episode wraps up with gratitude for listener support and a reminder to send in questions to be featured in future episodes.

Key Takeaways:

The complexities of pool renovation projects, especially when dealing with insurance and environmental factors. The value of mentorship and how to seek out mentors in the pool industry. Personal stories and experiences that highlight the importance of community and support in professional growth.

Call to Action: Send your questions and topic suggestions to [email protected] for a chance to be featured in future episodes and receive a special gift.

Hashtags: #PoolRenovation #Mentorship #TalkingPoolsPodcast

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In this conversation, Andrew discusses the intricacies of pool startups, focusing on the importance of proper plaster care, chemical procedures, and maintenance practices. He emphasizes the significance of using calcium over acid during startups and the necessity of regular brushing and filter cleaning to ensure optimal pool conditions. The discussion also touches on the challenges faced during pool construction and the critical role of maintaining water chemistry throughout the startup process.

takeaways

• Startups involve more than just plaster; they include pumps and water chemistry.
• Different types of plaster have varying lifespans and care requirements.
• Hot starts can provide short-term gains but worsen plaster condition over time.
• Calcium is essential for proper plaster curing during startups.
• Brushing is crucial during the startup phase to prevent algae growth.
• Proper water chemistry must be maintained for at least six months post-startup.
• Dust from construction can clog filters and affect water quality.
• Regular filter cleaning is necessary, especially after construction work.
• Managing relationships with construction crews is vital for successful startups.
• Understanding the startup process can prevent long-term issues with pool maintenance.

Sound Bites

• ""Hot starts are bad.""
• ""Dust is bad, plaster dust.""
• ""Clean those filters!""

Chapters

00:00
Understanding Pool Startups

08:17
The Importance of Proper Chemistry

10:33
Different Types of Plaster and Their Durability

13:07
Startup Procedures: Acid vs. Calcium

15:38
Brushing and Maintenance During Startups

18:01
Common Issues and Solutions in Pool Startups

20:51
The Role of Filters in Pool Maintenance

23:34
Managing Customer Expectations

25:59
Final Thoughts on Pool Startups

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Thank you so much for listening! You can find us on social media:

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