Talking Pools Podcast

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The plaster looks like hell, and somehow the guy holding the net is already the prime suspect. Case closed? Natalie Hood and Greg Beard have a few follow-up questions.

On this Wednesday Mythbusting Session of the Talking Pools Podcast, Natalie welcomes Greg back for part two of their conversation about plaster problems, hands-on mentorship, and an industry that occasionally treats collaboration like somebody suggested sharing a toothbrush.

With more than 35 years of pool experience, Greg shares his perspective on what can happen before a pool is filled, why documentation matters, and how helping another professional solve a problem can accomplish more than another social media pissing contest.

In this episode:

• Plaster problems before the fill: Greg discusses water-to-cement ratios, application practices, and the work of John Temple.
• Water chemistry and the blame game: Looking beyond an automatic verdict against the service professional.
• Acid-wash timing: Natalie challenges the idea that washing new plaster sooner always produces a better finish.
• Mentorship that sticks: Teaching someone to troubleshoot instead of handing them an answer—or encouraging another expensive round of parts roulette.
• Knowing your worth: Building the knowledge and confidence to answer a homeowner’s questions.
• Community over turf wars: Sharing experience, supporting newcomers, and learning from other businesses.
• The business behind the route: Long-term customer relationships, the work Greg’s wife contributes, and his own struggle to find balance.

Somewhere along the way, there’s a stubborn pool-light cord, a boating challenge, and a pizza discussion that takes an unnecessary but thoroughly on-brand detour through the bathroom.

Also in this episode: A clip from our mental health conversation and a welcome to Tru in the Loop with Truman, the newest Tuesday show on Talking Pools. If you missed Truman’s debut, go back and give it a listen.

Sponsor appreciation

Thank you to PoolBrain, Revved Up Apparel, and H2Flow Controls, featured in this episode.

We also recognize the sponsors of the 2026 Talking Pools Podcast Mentor Awards: BlueRay XL and United Chemical as Title Sponsors, LaMotte as Gold Sponsor, Revved Up Apparel as Silver Sponsor, and AquaComfort Water Group as Supporting Sponsor.

Music credit

“How Life Goes” by Wendy Lucas. Thank you, Wendy, for sharing your music with Talking Pools.

🎵 Listen to “How Life Goes” on Spotify.

Listener note: Contains adult language and a mental health excerpt referencing PTSD and grief.

Keep challenging the myths, keep learning, and keep sharing what you know.

Spotify music credit verified. Spotify

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Email us: [email protected]

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Meet Truman, “Pool Boy Tru,” the newest voice on the Talking Pools Podcast. An Air Force veteran, former basketball coach, and Tampa-area pool business owner, Tru grew from a purchased route of 17 pools to 60 pools and an employee in two years. Now he’s bringing his lessons, questions, and industry connections to Tru in the Loop.

For his first episode, Tru welcomes Mike the Mechanic, owner of Swimming Pool Mechanics, the mentor who sold him his original route. They talk troubleshooting, expensive mistakes, and why understanding how equipment works beats memorizing fixes.

Tru also shares a painful early lesson: paying for a $120 repair before having an honest conversation with the customer—and getting fired the following week anyway.

In this episode:

• The “I touched it, so I broke it” trap: Why assuming responsibility before investigating can cost you money.
• Repairs versus weekly maintenance: Why Mike shifted his business toward equipment work to create more flexibility for family.
• Protecting pumps: Low water levels, leaks, and valve positions that can lead to costly equipment damage.
• Finding suction-side air leaks: Mike explains his approach to narrowing down problems around pump lids, fittings, and valves.
• Understanding the system: Learning what the water and equipment are doing so you can diagnose the actual problem.
• Raising rates without panic: Tru runs the numbers on a 12% increase—and shows how a smaller route can still produce more revenue.
• Hiring with purpose: Part one of a four-part business series starts with defining your company’s core values before adding employees.

The rate-increase example

A route of 50 pools at $150 per month produces $7,500 in monthly revenue. Raise the rate to $168 and retain 48 pools, and monthly revenue becomes $8,064—an additional $564 per month, or $6,768 per year, while servicing two fewer pools.

Business tip of the week: Know your core values before you hire

Drawing from Traction, Tru explains how to identify the traits that already define your business and use them to guide hiring and customer service.

His company’s five core values:

• Service first
• Uncompromising integrity
• Detail obsessed
• Growth mindset
• Ownership mentality

Your homework: Identify three to five values that reflect how you actually operate. Bring them back next week for the next installment.

Episode chapters

• 00:00 — Meet Pool Boy Tru, his journey, and the $120 repair lesson
• 08:51 — Why Mike chose repairs over a maintenance route
• 09:45 — Expensive mistakes and protecting pool pumps
• 12:08 — Troubleshooting suction-side air leaks
• 16:26 — Understand the system; don’t just memorize fixes
• 18:46 — Connecting with Mike
• 19:54 — PoolBrain sponsor message
• 20:06 — Mail Time: raising rates and defining core values

Connect with the guest

Find Mike on Instagram: @swimmingpoolmechanics_fl

Join the conversation

Follow Tru on Instagram and leave your questions or comments for a future Mail Time segment.

Sponsor

This episode is brought to you in part by PoolBrain, helping pool professionals run smarter, more efficient, and more profitable service businesses.

Stay in the loop. Stay blessed.

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A hose left running. A pool that drains overnight. A concrete shell pushed out of the ground. Water has plenty of ways to turn an ordinary service visit into somebody’s very expensive problem.

On this episode of Mondays Down Under, Lee, Shane, and Nick share firsthand stories about water damage, forgotten taps, unexpected siphoning, and pools affected by groundwater pressure. Lee’s hidden dishwasher leak kicks off a conversation about the damage you don’t see until it’s already done—and the reminders that might keep a simple top-up from becoming a disaster.

Then the crew tackles the chlorine question: Are you choosing what the pool needs, or just using what’s in the truck? They compare liquid chlorine, calcium hypochlorite, and stabilized chlorine, discussing how water-test results, surface materials, calcium hardness, and cyanuric acid influence their choices.

In this episode:

• Forgotten hoses, overflowing pools, and practical reminders to shut off the tap.
• Unexpected siphoning, balance-tank failures, and disappearing pool water.
• Groundwater pressure, heavy rain, and stories of pools lifting out of the ground.
• The strengths and limitations of different chlorine products.
• Chemical application mistakes that can damage liners, finishes, and surrounding surfaces.
• Chemical storage, handling, and the importance of following product instructions.
• Lee’s “chlorine merry-go-round”: letting the water test guide the product choice.
• Why green-pool cleanups need testing before treatment—and at every return visit.

A moment for mental health

This episode also includes a clip from our October 9 discussion about mental health in the pool industry. Pool professionals share experiences with trauma, grief, and the emotional weight of continuing to show up for everyone else.

If that conversation hits close to home, remember: you are allowed to have help.

Content note: The mental health segment includes discussion of trauma, grief, emotional distress, and explicit language.

Episode chapters

• 00:00 — PoolBrain sponsor message
• 00:12 — Mondays Down Under welcomes Lee, Shane, and Nick
• 01:19 — Hidden leaks and the damage water can cause
• 04:43 — Tips for remembering to turn off the hose
• 06:39 — Siphoning and pools that unexpectedly empty
• 08:59 — Groundwater pressure and pools lifting
• 17:35 — Mental health episode excerpt
• 20:36 — Choosing your chlorine
• 26:08 — Application mistakes and surface damage
• 31:55 — Vinyl liners and chlorine choices
• 36:43 — Storage, handling, and the chlorine merry-go-round
• 41:41 — Green-pool treatment: test before you treat
• 44:08 — Wrap-up

Music credit

“How Life Goes” by Wendy Lucas. Used with permission. Thank you, Wendy, for sharing your music with Talking Pools and helping us give this conversation the space it deserves.

🎵 Listen to “How Life Goes” by Wendy Lucas on Spotify.

Sponsor: PoolBrain

Questions or topic suggestions? Email [email protected].

Support the show

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Email us: [email protected]

Ask a question here

This trailer offers a glimpse into “You Are the Storm—and You Are Allowed to Have Help: Mental Health in the Pool Industry,” released Friday, October 9, 2026, on the Talking Pools Podcast.

Join Rudy Stankowitz, Jacobi Truman, Chris Felmer, and Zarah Littlejohn for honest, firsthand conversations about PTSD, grief, bullying, and the struggles that don’t disappear when the workday starts. About checking on your people—and allowing yourself to ask for help, too.

🎧 The full episode is available now on Apple Podcasts, Spotify, and everywhere great podcasts can be found.

🎵 Music: “How Life Goes” by Wendy Lucas, used with permission. Thank you, Wendy, for helping us give this conversation a voice.
Listen on Spotify.

Content includes discussions of PTSD, suicide, grief, and bullying.

#TalkingPoolsPodcast #MentalHealth #PoolIndustry #PTSDAwareness #StopBullying #YouAreNotAlone #WendyLucas

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Content note: This episode includes discussions of PTSD, suicide, grief, childhood bullying, and strong language. Listen at your own pace and take a break whenever you need one.

We spend a hell of a lot of time talking about what goes into the water. Today, we’re talking about the person standing next to it.

In this special Floc-It Friday episode of the Talking Pools Podcast, Rudy Stankowitz opens an honest conversation about mental health and the struggles that don’t disappear when somebody puts on a work shirt.

Truman of H2O Pool Cleaning shares his experience living with PTSD after military service, including how an ordinary sound on a pool route can bring the past rushing back. He discusses the routines that help keep him grounded, the people he trusts, and his experience seeking therapy.

A deeply personal conversation with Chris Felmer about loss explores grief, humor, and the difficulty of processing the death of someone you love.

Zara of C&H Pool Builders in Melbourne, Australia, shares her family’s experience with childhood bullying—and what it means to keep running a business while worrying about your child’s safety. She discusses advocating for her daughter, finding a more supportive school environment, and reaching out to Dolly’s Dream.

Rudy also shares his own experience with diagnosed PTSD and asks the industry to make room for honest answers when we ask, “How are you doing?”

In this episode

• PTSD, unexpected triggers, and working alone on a pool route.
• Friendship, family, pets, and the value of having people you can be vulnerable with.
• Grief that doesn’t always look the way people expect.
• The effects of bullying on children, parents, and the wider family.
• Financial and scheduling obstacles to getting help.
• Checking on someone without waiting for them to make the first move.
• Respecting privacy when a coworker shares a mental health struggle.
• Supporting employees when they cannot safely finish their workday.
• Why “you are the storm” doesn’t mean you have to be invincible.

You don’t owe the whole industry a confession. You deserve someone who can hear an honest answer—and support before you reach a breaking point.

Music credit

Special thanks to Boston singer-songwriter Wendy Lucas, who gave permission for her song “How Life Goes” to be featured in this episode.

• Listen to “How Life Goes” on Spotify
• Follow Wendy Lucas on Spotify
• TikTok: @wendylucasmusic

Support resources

United States: Call or text 988, or visit 988lifeline.org for crisis support. You can also contact the Lifeline if you’re concerned about someone else.

Veterans and their loved ones: Call 988, then press 1, text 838255, or visit the Veterans Crisis Line.

Australia—bullying support: Call 13 DOLLY (13 36 55) or visit Dolly’s Dream for confidential bullying support.

Immediate danger: In the United States, call 911. Outside the United States, contact your local emergency services. Support services and emergency numbers vary by country; find the resources available where you live and save them in your phone.

This episode shares personal experiences and encourages awareness. It does not provide diagnosis or replace professional mental health care.

Sponsor acknowledgment

For this episode, regular commercial breaks have been set aside. Thank you to PoolBrain, Service Industry News, Jack’s Magic Products, AquaStar Pool Products, and BlueRay XL for helping support Talking Pools.

You are the storm. And you are allowed to have help.

Support the show

Thank you so much for listening! You can find us on social media:

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Email us: [email protected]

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Talking Pools Podcast | Thursdays with Steve & Wayne
Hosts: Steve Sherwood and Wayne Ivusich
Insurance Interlude Guest: Pat Grignon, California Pool Association

Leslie’s restructuring has the pool industry talking—and Steve and Wayne have plenty to say. From store closures and price matching to homeowner access and supplier relationships, they explore how changes at a major pool retailer could affect businesses throughout the industry.

Wayne shares his perspective from his years at Taylor Technologies, including the enormous orders and private-label partnership that made Leslie’s an important manufacturing customer. Steve discusses his experience buying from local branches and why competition matters to service professionals.

The episode also includes a reading of Leslie’s September 30, 2026 press release, presenting the company’s announced restructuring plan and its commitment to continue serving customers.

Before that conversation, Steve describes an 80,000-gallon camp pool with severely elevated cyanuric acid and little oversight between service visits. His message: hiring a pool company does not eliminate the facility’s responsibility to train staff and monitor its water.

In this week’s Insurance Interlude, Pat Grignon joins Steve to discuss vehicle flooding, battery fires, equipment coverage, and the potentially expensive consequences of a pool-chemical spill.

In This Episode

• Why commercial facilities need trained staff between pool-service visits.
• How chemical costs and service expectations can expose an underpriced contract.
• Vehicle damage versus coverage for the equipment carried inside.
• Chemical spills, hazmat cleanup, and pollution coverage.
• Leslie’s restructuring and the hosts’ concerns about retail access and competition.
• Wayne’s firsthand experience with Leslie’s and Taylor’s manufacturing partnership.
• Leslie’s announced financing, debt reduction, and plans to continue operations.

Chapters

00:00 — Welcome, weather, and seasonal pool operations
00:25 — An 80,000-gallon camp pool: excessive CYA and gaps in daily oversight
09:13 — Talking Pools Podcast Top Ten Mentor recognition
09:51 — LaMotte WaterLink Spin Touch
11:34 — Council for the Model Aquatic Health Code
12:00 — Insurance Interlude: flooding and commercial auto coverage
15:50 — Battery fires, pool-cleaning equipment, and vehicle damage
18:21 — Equipment coverage and chemical-spill liability
28:22 — Leslie’s restructuring: Steve and Wayne’s discussion
33:03 — Homeowner access, local stores, and retail pricing
35:03 — Wayne’s perspective on Leslie’s and Taylor Technologies
39:06 — Competition, consolidation, and possible industry effects
42:31 — PoolBrain
42:45 — Leslie’s breaking-news summary
43:40 — Reading of Leslie’s September 30, 2026 press release
49:03 — Listener feedback and closing remarks

Leslie’s Company Announcement

In the press release read during this episode, Leslie’s announces a restructuring agreement intended to eliminate approximately 90% of its funded debt and secure $150 million in new capital. The company announces 76 store closures and states that its remaining stores and digital platforms continue operating.

The hosts’ discussion includes speculation about additional closures and possible industry outcomes. Those comments should be distinguished from the company announcement read later in the episode.

Featured Partners & Resources

• LaMotte WaterLink Spin Touch
• Council for the Model Aquatic Health Code
• PoolBrain
• California Pool Association — featured in the Insurance Interlude with Pat Grignon.

Join the Conversation

How have changes at Leslie’s or other pool retailers affected your business? Share your experiences, questions, and episode ideas at [email protected].

Explicit language.

Support the show

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What does mentorship look like when you’re standing in a customer’s backyard, staring at equipment you can’t figure out, and someone answers your call?

Natalie Hood sits down with Greg “Beard Man” Beard, a two-time Talking Pools Podcast Top Ten Pool Industry Mentor honoree, to talk about the people who shaped his career—and why he keeps paying that knowledge forward.

With more than 35 years in the industry and a pool service business he started in 1990, Greg has plenty of experience to share. But helping someone get through today’s repair is only part of the job. He wants them to understand why something failed, how to investigate it, and what to do the next time it happens.

Greg shares how networking, volunteering, and stepping out of the back row helped him become someone other professionals call for guidance. He also discusses respecting a mentor’s time, helping technicians grow their businesses, and why cutting corners eventually catches up with you.

In this episode:

• What a second consecutive Top Ten Mentor recognition means to Greg.
• The mentors who shaped his approach, including his brother Randy, Alan Smith, Greg Garrett, Bob Lowry, and Rudy Stankowitz.
• Why industry relationships and training can change the direction of your career.
• Teaching someone to troubleshoot instead of simply handing them an answer.
• Recognizing who is ready to learn—and setting expectations for their preparation.
• Sharing accounts, exchanging referrals, and helping other professionals succeed.
• Why mentoring remains a two-way street, even after decades in the business.
• Teaching a beginner versus helping an experienced technician unlearn old habits.
• The customer’s view of “splash and dash” pool service.

Episode Chapters

00:00 — Meet Greg “Beard Man” Beard
01:17 — Recognition, gratitude, and answering the call
03:27 — What the Mentor Championship Belt would mean
05:23 — Recognition and the blind judging process
08:29 — The people who shaped Greg’s career
10:28 — Break and sponsor messages
16:57 — Advice that stayed with him
18:07 — Networking, training, and transferable skills
19:44 — Becoming the person others call
21:43 — Teaching the process behind the answer
24:21 — Respecting time and recognizing a willingness to learn
28:39 — Old habits, cutting corners, and customer expectations

Coming next: Natalie and Greg return for Part 2 to tackle pool industry myths.

2026 Mentor Recognition Sponsors: BlueRay XL, United Chemical, LaMotte Company, Revdup Apparel, and AquaComfort WaterGroup.

Episode sponsors include: PoolBrain, Revdup Apparel, and H2Flow Controls.

Support the show

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Email us: [email protected]

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A pool can look immaculate and still have a dangerous suction system. A renovation can deliver a beautiful finish while leaving the same hazardous plumbing underneath. And a bigger pump can create problems that another bag of chemicals will never fix.

This week on Mondays Down Under, Lee, Nick, and Shane welcome Spiros from Next Gen Experts for a serious conversation about suction entrapment, hydraulic design, and what pool professionals need to notice beyond the water test.

Spiros shares examples from the entrapment cases he encounters, while the hosts describe hazards they’ve discovered in the field—including an exposed potty skimmer at a rental property and a commercial spa where a manager changed a valve position, creating a dangerous suction arrangement.

The discussion explores AS 1926.3, suction-cover ratings, installation problems, and why renovating a pool requires looking beyond its appearance. It also tackles an uncomfortable question: when something doesn’t look right, are you asking for help—or carrying on?

Then the conversation turns to the businesses behind the service routes. Training, qualifications, career pathways, and giving capable employees room to lead all matter. So does building a business that can function when its owner takes a holiday.

In this episode:

• Entrapment hazards in new, renovated, and modified pools.
• Recognizing potty skimmers, damaged suction covers, and hazardous valve arrangements.
• Why suction-cover ratings need to be considered as part of the complete hydraulic system.
• Installation mistakes that can undermine otherwise compliant equipment.
• Why pool and spa service deserves recognition as skilled technical work.
• Developing employees through training and meaningful career opportunities.
• Succession planning, delegation, and reducing a business’s dependence on its owner.
• Oversized pumps, restrictive pipework, and unnecessary elbows.
• Equipment positioning, installation manuals, and opportunities to improve efficiency.

Episode chapters

00:00 — PoolBrain sponsor message
00:19 — Welcome to Mondays Down Under
01:11 — Introducing Spiros and the entrapment discussion
02:46 — 2026 Top Ten Pool Industry Mentor Recognition
05:50 — Entrapment cases and professional responsibility
09:35 — A commercial spa’s dangerous valve arrangement
12:20 — Discovering a potty skimmer at a rental property
15:02 — Recognizing suction hazards
16:53 — Suction-cover ratings and hydraulic compatibility
22:22 — Broken fittings and installation problems
25:31 — Standards, technical skills, and technician training
27:24 — Earning respect for the profession
29:52 — Staff development and building career pathways
33:29 — Succession planning and empowering employees
37:00 — Pump sizing and pipework restrictions
39:29 — Better plumbing, less friction, and sustainability
42:12 — Equipment positioning and emerging technology
46:08 — Retrofitting pumps to older plumbing
48:18 — Standards, resources, and continued learning
50:54 — Listener questions and closing

Featured sponsor: PoolBrain

Questions or topic suggestions? Email [email protected] and request Mondays Down Under.

Share this episode with the technician, renovator, or business owner who needs to hear it.

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WARNING: INTENTIONALLY ABRASIVE
If you want to know what pool professionals need, ask the person in the fucking truck.

This week on Floc-It Fridays, Rudy Stankowitz takes on the gossip, gatekeeping, and behind-the-scenes politics that make an already demanding trade harder than it needs to be.

From manufacturers’ reps badmouthing pool professionals to private calls about who should appear on a podcast or receive mentor recognition, Rudy shares the experiences that have changed how he views industry support—and what he expects from the people claiming to provide it.

He also revisits the pool professionals who helped test the alum method for reducing cyanuric acid, the pushback he encountered, and why evidence should matter whether a claim comes from an independent service tech or a company with an enormous marketing budget.

Good reps earn trust. Good companies stand behind their products. And good ideas deserve serious testing. Supporting pool professionals means listening when they ask difficult questions, challenge a protocol, or find a better way to do the work.

In this episode:

• Why a rep trashing another pool pro should raise a red flag.
• Field-driven innovation and resistance to ideas that could change product use.
• Alum, cyanuric acid reduction, and the role of participating pool professionals.
• Holding corporate claims and independent research to consistent standards.
• Rudy’s account of pressure surrounding podcast guests and mentor recognition.
• Recognition for Kelli Clancy and colleagues who helped build education and community for women in pools.
• The responsibility to document observations, acknowledge limitations, and correct mistakes.
• What meaningful support for service techs, builders, plaster crews, and renovation contractors looks like.

“A nice label is not data. A familiar name is not data.”

An outspoken episode about trust, accountability, mentorship, and giving the people doing the work the credit—and voice—they deserve.

Explicit language.

Featured sponsors: PoolBrain, Service Industry News, AquaStar Pool Products, and BlueRay XL.

2026 Pool Industry Mentor Recognition sponsors: BlueRay XL, United Chemical, LaMotte, Revdup Apparel, and AquaComfort Water Group.

God bless the pool pros.

Support the show

Thank you so much for listening! You can find us on social media:

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Email us: [email protected]

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A truck, a pole, and a Facebook opinion: is that enough to call yourself a pool professional?

This Thursday on Talking Pools, Steve Sherwood and Wayne Ivusich tackle a question guaranteed to get somebody typing in all caps: Does the pool industry need more regulation? Steve makes the case for continuing education, stronger professional standards, and a system that makes more sense than a patchwork of requirements and inconsistent enforcement.

Then they turn to the professionals who answer legitimate questions with “hire a professional.” Congratulations, buddy. You found a room full of people trying to learn and contributed absolutely nothing.

The conversation also gets into the business problems that hit closer to home: customers who wait weeks to report cloudy water, return visits that eat your profits, and the uncomfortable question of what to charge when a specialist does the work but cannot find the problem.

In this week’s Insurance Interlude, Pat Grignon of California Pool Association joins Steve to discuss flood coverage, coastal storm damage, and the questions worth asking before water comes through your front door.

In this episode:

• Regulation versus red tape: Steve and Wayne discuss licensing, enforcement, and whether ongoing education should be part of being a pool professional.
• CPO classes and real-world obstacles: Math anxiety, distracted students, an internet outage, and Wayne’s medical emergency midway through a two-day class.
• Your technician isn’t psychic: Why customers need to report problems between service visits—and how to explain that without starting a fight.
• The return-visit money trap: Steve explains his preference for charging per visit and setting expectations for additional work.
• Facebook’s professional hecklers: Asking for help should lead to useful answers. Apparently, some people missed that meeting.
• Stay in your lane—and build partnerships: Steve makes the case for working with leak detection specialists rather than adding every possible service to your business.
• The expensive mystery leak: A complicated infinity pool, a customer reporting a $6,000 monthly water expense, and testing that fails to identify a leak.
• Getting paid without screwing the customer: Paying specialists fairly, documenting their work, and protecting your reputation when the outcome is inconclusive.
• Flood insurance questions: Pat and Steve discuss separate coverage, risk-based pricing, and what an emergency declaration means for coverage.

Episode chapters

00:00 — Is the pool industry overregulated?
03:29 — Continuing education, licensing, and enforcement
09:41 — An internet outage derails an online class
12:38 — Insurance Interlude: flood coverage with Pat Grignon
26:11 — Wayne’s medical emergency during a CPO course
28:57 — Math anxiety and keeping students engaged
31:00 — Customer communication and return visits
37:50 — Pool closing advice and regional differences
39:07 — Facebook groups and professional courtesy
43:00 — Specialist partnerships and the mystery leak
47:29 — What do you charge when no leak is found?
52:13 — Listener questions and closing storm discussion

Have a question, an opinion, or a situation we should tackle? Email [email protected].

Explicit language. Strong opinions. Bring something more useful than “hire a professional.”

Support the show

Thank you so much for listening! You can find us on social media:

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Email us: [email protected]