Pool Nation Podcast

Pool Nation Podcast

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Pool Nation Podcast episodes

  • E-322 Pool Nation Podcast More Pools, More Money? The Truth About Growing a Pool Business

    In Episode 322 Pool Nation Podcast More Pools, More Money? The Truth About Growing a Pool Business | Pool Nation Podcast

    Is growing your pool service business actually making you more money, or just creating more work?

    In this special Best of Pool Nation Podcast episode, Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas revisit some of the most valuable conversations with pool industry professionals, successful business owners, and industry leaders.

    From building a pool service company and retaining customers for decades to managing employees, improving route efficiency, and creating consistent cash flow, this episode is packed with real-world experiences and business lessons for pool pros.

    What does it really take to build a successful and profitable pool business?

    We hear from rising professionals James Broderick, Aiden Dunn, and Nick LaPointe, alongside Pool Pro Magazine's Megan Kendrick, as they share their journeys in the swimming pool industry and discuss the importance of customer relationships, education, and building a reputation that lasts.

    We also revisit conversations with Pool Nation Awards Sales Rep of the Year nominees Brian Crisan, Johnny Davis, Andrew Ragland, and Daniel Nicholas about the important role manufacturer representatives play in helping pool professionals succeed.

    Plus, Josh Sandler, CEO of Gold Medal Pools, shares his family's remarkable journey in the pool industry, the challenges of growing a business, and how his company found opportunities during one of the toughest economic periods in recent history.

    Finally, the Pool Nation crew dives into two critical areas of pool business profitability: route efficiency and getting paid.

    In this episode, you'll learn:

    • Why adding more swimming pool customers doesn't automatically mean greater profitability.
    • How successful pool professionals build customer loyalty and generate referrals.
    • Why customer education and communication can separate your company from the competition.
    • The importance of building relationships with pool equipment manufacturers and their representatives.
    • What it takes to grow a swimming pool construction or service company.
    • How smarter pool service route planning can reduce drive time, fuel costs, and vehicle expenses.
    • Why automated billing, consistent invoicing, and payment expectations are essential to healthy cash flow.
    • How successful pool business owners approach growth, leadership, and long-term success.
    • Whether you're a one-person pool service company, managing multiple technicians, repairing pool equipment, or building swimming pools, this episode offers valuable lessons to help you build a stronger, more profitable business.

      Episode timestamps

      00:00:00 - Welcome to Pool Nation and what's coming next

      00:02:00 - Pool Nation Awards: 30 Under 40 nominees

      00:06:00 - James Broderick: Starting a pool service business

      00:09:00 - Customer education, pool chemistry, and building trust

      00:16:00 - Aiden Dunn: Growing a family pool business

      00:22:00 - Nick LaPointe: Decades of customer relationships

      00:28:00 - Pool Sales Rep of the Year nominees

      00:36:00 - Andrew Ragland: From distribution to Hayward

      00:42:00 - Why great manufacturer reps matter to pool pros

      00:45:00 - Daniel Nicholas: 30 years in the pool industry

      00:56:00 - A word from our sponsors

      01:01:00 - Brian Crisan: Building relationships and industry knowledge

      01:06:00 - Josh Sandler, CEO of Gold Medal Pools

      01:12:00 - The Sandler family's pool industry legacy

      01:17:00 - Growing a pool business during the recession

      01:20:00 - A word from our sponsors

      01:25:00 - Pool business operations and efficiency

      01:30:00 - Pool service route planning and profitability

      01:33:00 - Hidden costs and wasted time on pool routes

      01:36:00 - Billing, invoicing, and getting paid

      01:39:00 - Digital payments and improving cash flow

      01:42:00 - Building consistent billing systems

      01:43:00 - Closing remarks

      Thank you to our visionary partners

      A huge thank you to the companies that continue supporting Pool Nation and our mission to elevate the swimming pool industry.

      SPPA | BlueRay XL | AquaStar Pool Products | Natural Chemistry | Raypak | Heritage Pool Supply | Hayward Pool Products | Poolside Tech | Pool Brain | Nidec / US Motors | OnCore Filtration | Encore Brands

      Your continued support helps us bring education, training, business knowledge, and meaningful conversations to pool professionals across the country.

      Connect with Pool Nation

      Website: https://poolnation.com

      Instagram: @pool.nation and @poolnationpodcast

      Join us as we continue helping pool professionals build stronger businesses, become better leaders, and improve their financial success.

      Master the Business. Perfect the Craft.

      Subscribe and share

      If you're a swimming pool service professional, pool business owner, pool repair technician, or swimming pool builder, subscribe to the Pool Nation Podcast for more conversations about pool service business management, profitability, pool equipment, industry training, and leadership.

      If this episode provides value, share it with another pool pro who's working to grow their business.

      1 hr 45 min
    • E-321 Pool Nation Podcast - The Next Generation of Pool Industry Leaders | 30 Under 40

      Episode 321 Pool Nation Podcast. The next generation of pool industry leaders is already here.

      In this episode of the Pool Nation Podcast, Edgar De Jesus sits down with Meagan Kendrick, owner of Pool Pro Magazine, and four of the women nominated for the 2026 Pool Nation Awards 30 Under 40.

      Their paths into the swimming pool industry couldn't be more different. From pool renovations and plaster to commercial pool management, lifeguarding, pool design, landscaping, customer service and leadership, these women show just how many opportunities exist inside the pool and spa industry.

      Chelsea shares how she went from receptionist to helping lead an operation completing hundreds of pool renovations each year, and why creating a “Disney-level” customer experience has become part of how she approaches the business.

      Julia takes us inside a side of the pool industry that doesn't get talked about nearly enough: commercial aquatics. She explains what it takes to manage HOA and country club pools, recruit and train hundreds of seasonal lifeguards, maintain safety standards and manage the responsibility that comes with keeping swimmers safe.

      Courtney shares her journey from studying agricultural science to helping grow Texas Outdoor Oasis from a four-person company into a full-service outdoor living business. She also explains how design, permitting, landscaping and construction all have to work together to deliver a better customer experience.

      Amanda takes us inside the massive operation behind seasonal commercial pools, including lifeguard recruiting, international staffing, pool openings and closings, inspections, maintenance, customer relationships and overseeing dozens of aquatic facilities.

      The conversation also gets into something bigger: where the swimming pool industry is headed.

      Meagan and Edgar discuss how much the industry has changed, the growth of education and collaboration among pool professionals, the opportunities available to the next generation, and why there truly is a place for almost anyone to build a career in the pool industry.

      If you're a pool service professional, pool business owner, builder, designer, technician, manufacturer, distributor or someone considering a career in the swimming pool industry, this episode gives you a look at just how big this industry really is.

      TIMESTAMPS

      00:00 - Welcome to the Pool Nation Podcast

      01:20 - Meet Meagan Kendrick and the 30 Under 40 nominees
      02:00 - New Orleans and the upcoming pool industry expo
      10:00 - Getting ready for the PSP Expo
      12:00 - $25,000 Pool Pro Challenge and Pool Nation Awards
      14:00 - Chelsea's journey into the pool industry
      17:00 - Completing hundreds of pool renovations each year
      18:00 - Creating a Disney-level customer experience
      23:00 - From receptionist to industry leader
      28:00 - Julia's journey from competitive swimming to aquatics leadership
      30:00 - How commercial pool management actually works
      32:00 - Recruiting hundreds of seasonal employees and lifeguards
      34:00 - Lifeguard training, safety and liability
      39:00 - Swim lessons, water safety and the post-COVID swimming gap
      42:00 - Pool codes, compliance and keeping commercial pools safe
      46:00 - Sponsor break
      51:00 - Back with the 30 Under 40 nominees
      57:00 - Courtney's journey into pool design and construction
      59:00 - Building a one-stop outdoor living company
      1:00:00 - Design, permitting and improving operational efficiency
      1:04:00 - Finding your role as a company grows
      1:09:00 - Amanda's journey from lifeguard to regional manager
      1:11:00 - Managing 80 commercial pool facilities
      1:14:00 - Customer service, problem-solving and leadership
      1:16:00 - Training the next generation of pool professionals
      1:17:00 - The lifeguard shortage and international recruiting
      1:19:00 - What seasonal pool operations really look like
      1:21:00 - Pool openings, inspections and the spring rush
      1:23:00 - Leadership, family and relying on your team
      1:25:00 - The side of the pool industry nobody talks about
      1:27:00 - Why there is a career for everyone in aquatics
      1:29:00 - Sponsor break
      1:34:00 - Has the pool industry changed for the better?
      1:36:00 - Technology, collaboration and building industry community
      1:38:00 - A new idea for the future of 30 Under 40
      1:42:00 - Could a 30 Under 40 industry event be next?
      1:44:00 - Final thoughts and congratulations to the nominees

      THANK YOU TO OUR VISIONARY PARTNERS

      A huge thank you to the companies that continue to support Pool Nation and our mission to elevate, educate and help pool pros succeed:

      SPPA - 

      BluRay XL - 
      AquaStar Pool Products - 
      Natural Chemistry - 
      Raypak - 
      Heritage Pool Supply - 
      Hayward Pool Products - 
      Poolside Tech - 
      Pool Brain - 
      US Motors - 
      OnCore Filtration - 
      Encore Brands  

      Thank you to every one of our partners for continuing to invest in pool professionals and the future of the swimming pool industry.

      Subscribe to the Pool Nation Podcast for conversations about pool service, pool business, swimming pool maintenance, pool construction, leadership, training, technology and the people shaping the future of the pool and spa industry.

      Master the Business. Perfect the Craft.

      1 hr 46 min
    • E-320 Pool Nation Podcast - Your Pool Route Is Full. So Why Aren’t You Making More Money?

      In Episode 320 of the Pool Nation Podcast - Your pool route is full. The phone is ringing. You’re working six or seven days a week.

      So why does it still feel like you’re not making the money you should be making?

      In this episode of the Pool Nation Podcast, Edgar De Jesus and John “JJ Flawless” break down one of the biggest challenges facing pool service business owners: being incredibly busy without actually building a more profitable, sustainable business.

      More pools don’t automatically mean more profit.

      We talk about hidden costs, route efficiency, customer profitability, pricing, burnout, hiring employees, leadership, and why understanding your numbers has to happen BEFORE you try to scale your pool business.

      We also go inside the vision behind the new Pool Nation Business Group and why Pool Nation is creating monthly meetings where pool business owners and leaders can actually work ON their businesses, not just listen to another presentation.

      The goal is simple: help pool pros build stronger, more profitable businesses while becoming better owners and leaders.

      In this episode, we discuss:

      • Why a full pool route doesn’t necessarily mean a profitable business

      • Why adding more customers can actually make your problems worse
      • The hidden cost of windshield time and inefficient routes
      • Why you need to understand customer profitability
      • How to know when your business is financially ready to hire
      • Why hiring your first employee can create MORE chaos
      • The connection between profitability and burnout
      • Why pool pros struggle to implement what they learn at training events
      • How accountability and repetition help business owners actually make changes
      • The tools Pool Nation is developing to help pool pros understand their businesses
      • Why leadership becomes critical as your pool company grows
      • How the Pool Nation Business Group will work
      • How pool pros, manufacturers, distributors, and industry leaders can participate

      The first Pool Nation Business Group meeting takes place October 29 at 6:00 PM at Pool Nation Headquarters in Dallas, Texas, with a hybrid option available for those who cannot attend in person.

      The focus goes beyond financials. We’re talking profitability, leadership, operations, employees, pricing, systems, accountability, and the decisions that determine whether your pool business actually succeeds.

      Master the Business. Master the Craft.

      ⏱️ TIMESTAMPS

      00:00 – Why Pool Nation is launching Business Groups

      06:00 – PSP Expo, hands-on training and business education
      13:00 – Why financial success is Pool Nation’s first foundational principle
      17:00 – Working ON your pool business, not just IN it
      20:00 – Why the Business Group is more than a networking event
      22:00 – Your route is full, so why aren’t you making money?
      25:00 – Why doing more pools isn’t always the answer
      26:00 – The mistake pool companies make when trying to grow
      28:00 – Fixing profitability problems before you scale
      30:00 – What does financial success actually mean?
      32:00 – When can you afford to hire your first employee?
      35:00 – Learning from other pool business owners
      37:00 – Sponsor break
      44:00 – Why great ideas from training rarely get implemented
      46:00 – The problem with traditional business education
      49:00 – Accountability, repetition and actually doing the work
      52:00 – Pool Nation’s new business tools and software
      54:00 – How route inefficiency destroys profit
      55:00 – Calculating the real cost of windshield time
      56:00 – The 13-step business journey
      58:00 – When a $200 pool is really a $20 pool
      1:00:00 – Turning information into action
      1:01:00 – Why profitability alone isn’t enough
      1:03:00 – Why hiring an employee can create MORE chaos
      1:06:00 – Training, managing and developing employees
      1:09:00 – Building leadership skills as your company grows
      1:10:00 – How to participate in the Pool Nation Business Group
      1:12:00 – Why manufacturers and distributors belong in the room
      1:19:00 – Final thoughts on the future of Pool Nation Business Groups
      1:22:00 – Making the commitment to work on your business
      1:24:00 – How to register and participate remotely

      THANK YOU TO OUR POOL NATION VISIONARY PARTNERS

      SPPA

      BluRay XL
      AquaStar Pool Products
      Natural Chemistry
      Raypak
      Heritage Pool Supply
      Hayward Pool Products
      Poolside Tech
      Pool Brain
      Nidec / U.S. Motors
      OnCore Filtration
      Encore Brands

      These partners help Pool Nation continue creating education, training, events, business resources, and content designed to elevate the swimming pool industry and help pool professionals succeed.

      1 hr 26 min
    • #319 Pool Nation Podcast - Best of Episode Customer Profitability, and Route Efficiency

      Episode # 319 Pool Nation Podcast. What if your highest-paying pool account is earning you less than one that pays a fraction of the price? In this best-of Pool Nation Podcast episode, we revisit the hidden costs that can quietly drain a pool service business’s profits.

      Edgar De Jesus, John “JJ Flawless,” and Zac discuss pool route efficiency, drive time, customer profitability, and why adding more accounts doesn’t always mean building a better business. Hear how one $500-a-month account earned less than a $150 account once time, chemicals, and service demands entered the picture.

      We also revisit a conversation with 2023 Pool Nation Hall of Fame inductees Terry Arko and Steve Barnes about education, pool safety, and recognizing the people who have shaped the swimming pool industry—including the legacy of Bob Lowry.

      Then Leanne De Jesus, Janie Flawless, and Jeanette “The Pool Girl” Horn share lessons from the 2024 Women’s Summit on leadership, confidence, understanding business financials, and finding your voice.

      Whether you’re building your first pool route, managing technicians, or growing an established pool company, these conversations will challenge you to think differently about your time, your customers, and your business.

      Topics Covered
      • Pool service business profitability

      • Pool route planning and optimization

      • Drive time and operating costs

      • Customer account profitability

      • Pool technician pay and retention

      • Pool repair opportunities and productivity

      • Pool Nation Hall of Fame

      • Terry Arko, Steve Barnes, and Bob Lowry

      • Women in the swimming pool industry

      • Leadership, confidence, and customer communication

      • Pool Nation Women’s Summit

        Episode Timeline

        Approximate timestamps:

        00:00 Welcome to Pool Nation Best Of

        01:00 Terry Arko and Steve Barnes and the Hall of Fame
        12:00 Steve Barnes on education and pool safety
        15:00 Remembering Bob Lowry
        18:00 Behind the scenes of Pool Nation Awards planning
        26:00 Business efficiency and partner acknowledgments
        34:00 Pool route planning and the cost of growing too fast
        40:00 The $500 account that earned less than a $150 account
        43:00 Reviewing routes and reducing drive time
        46:00 Repair opportunities and the value of minutes saved
        48:00 Technician pay, retention, and route efficiency
        51:00 Sponsor Break
        56:00 Women in the pool industry and the 2024 Women’s Summit
        1:09:00 Building community through the Women’s Summit
        1:16:00 Authenticity, confidence, and finding your voice
        1:21:00 Customer conversations and understanding your numbers
        1:24:00 Personality styles and better communication
        1:28:00 Productivity and accountability
        1:29:00 Closing and Pool Nation resources

        Sponsors

        A huge thank-you to our visionary partners for supporting Pool Nation and helping us bring education, business conversations, and community to swimming pool professionals:

        • SPPA

          BlueRay XL
          AquaStar Pool Products
          Natural Chemistry
          Raypak
          Heritage Pool Supply
          Hayward Pool Products
          Encore Brands
          Poolside Tech
          Pool Brain
          Nidec
          OnCore Filtration

          Thank you also to Encore Coatings, featuring KOOL for pools, and U.S. Motors, featuring the Neptune variable-speed motor, for supporting this episode.

          Follow Pool Nation for more conversations about growing your pool business, and share this episode with a pool pro who could use a more profitable, productive workday.

          This best-of episode includes previously recorded conversations. Event announcements and dates reflect the original recordings.

          1 hr 31 min
        • E-318 Pool Nation Podcast - Six Years of Pool Nation: The Stories, Sacrifices, and People Behind It

          Episode 318 Pool Nation Podcast. Six years ago, we turned on the microphones to have the conversations pool pros needed. We never imagined those conversations would grow into boot camps, the Pool Nation Awards, the Women’s Summit, and a headquarters built for the pool pro community.

          In this episode of the Pool Nation Podcast, Edgar De Jesus and John “JJ Flawless” look back at how it all started, the moments that made the work worth it, and the lessons learned along the way. From the early days of Instagram Live to earning the industry’s trust, we share what it has taken to keep showing up—and why listening to pool pros continues to shape everything we do.

          We get personal about the sacrifices behind the scenes, talk honestly about mistakes and partnerships, and discuss why growing a mission takes the right people, consistency, and a willingness to change direction. We also share updates on Heritage’s training at Pool Nation headquarters, the Pool Nation Awards, and the $25,000 Pool Pro Challenge.

          To everyone who has listened, attended a training, shared an idea, or trusted us to be part of their journey: thank you. You are the reason we are Pool Nation.

          Master the business. Perfect the craft. Make an impact.

          Timestamps

          00:00 – Welcome and celebrating six years of Pool Nation

          03:00 – Remembering September 11
          07:00 – Heritage MIT training and a home for pool pros
          13:00 – Pool Nation Awards, training, and Pool Pro Challenge updates
          16:00 – Looking back: How Pool Nation began
          20:00 – From helping pool pros to launching a podcast
          27:00 – How the original vision evolved
          30:00 – Bob Lowry and the inspiration behind the Pool Nation Awards
          34:00 – Building a space and a voice for every pool pro
          38:00 – The moments that showed us we were making a difference
          42:00 – The Women’s Summit and ideas born from the community
          45:00 – Sponsor break
          50:00 – Back from the break
          52:00 – Earning the industry’s trust through consistency
          59:00 – Going all in while running a business and raising a family
          1:03:00 – The work and personal sacrifices behind the scenes
          1:07:00 – Mistakes, partnerships, and lessons learned
          1:10:00 – Building the team and learning to change direction
          1:13:00 – Rethinking coaching and reaching more pool pros
          1:15:00 – Sponsor break
          1:20:00 – JJ’s netting skills and pool service pet peeves
          1:22:00 – Finding purpose in teaching and giving back
          1:25:00 – Setting up the next conversation: Where is the industry headed?
          1:27:00 – Thank you, Pool Nation, and the mission moving forward

          Thank You to Our Sponsors and Visionary Partners

          A huge thank-you to SPPA, Blue Ray XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, EnCore Brands, Poolside Tech, Pool Brain, Nidec / U.S. MOTORS, and OnCore Filtration for helping us bring education, training, and conversations like this to the pool industry.

          1 hr 30 min
        • E-317 Pool Nation Podcast - Pool Business Growth: Inside Rising Sun Pools’ 54-Year Success Story

          Episode 317 Pool Nation Podcast - What does it take to grow a family-owned pool business from a backyard shed into three retail locations, 70 employees, and a customer database of 17,000?

          This week on the Pool Nation Podcast, Edgar De Jesus and guest co-host Ryan Morrison welcome Tara Soto of Rising Sun Pools in Raleigh, North Carolina, for a Hayward Spotlight conversation about pool business growth, customer loyalty, and carrying a family legacy forward.

          Founded by Tara’s father, Charlie, in 1972, Rising Sun Pools has grown into a full-service swimming pool company offering pool construction, service, maintenance, and retail. Tara shares how the business evolved—and what it takes to keep customers coming back across generations.

          Hear how her team connects seasonal pool openings with recurring maintenance and in-store water testing, why they expanded into vinyl, fiberglass, and concrete pools, and how personal customer service helps distinguish their stores from larger competitors.

          Tara also opens up about taking over after her father’s unexpected passing, navigating business decisions with her siblings, and earning respect as a woman in the pool industry. Plus, she explains how Rising Sun Pools is approaching online competition through customer rewards, a planned website overhaul, and delivery options—and why social media engagement doesn’t always translate into sales.

          Whether you’re a pool service professional, swimming pool builder, retailer, or family business owner, this episode offers practical lessons in building customer relationships, managing growth, and marketing to the people who actually buy.

          IN THIS EPISODE:

          • Growing a pool company across construction, service, and retail

          • Turning seasonal pool openings into ongoing customer relationships
          • Pool heat pumps, winterization, and customer education
          • Managing a family business and preparing the next generation
          • Women in the pool industry and the importance of being heard
          • Competing with online retailers through convenience and service
          • Focusing pool business marketing on customers instead of likes

          TIMESTAMPS:

          00:00 — Welcome to the Pool Nation Podcast

          02:00 — Meet Tara Soto and Rising Sun Pools
          03:00 — Thank you to our visionary partners
          09:00 — Why Tara returned to the family pool business
          11:00 — How Rising Sun Pools began in 1972
          13:00 — Three stores and three types of inground pools
          15:00 — Pre-scheduling, repeat customers, and seasonal demand
          17:00 — Connecting pool openings, maintenance, and retail
          19:00 — Heat pumps and extending the swimming season
          21:00 — Freeze preparation and customer communication
          22:00 — Sponsor messages
          28:00 — Handshake deals, early buys, and old-school pool marketing
          33:00 — Building service expertise and supplier relationships
          35:00 — “Everything under the sun” for the backyard
          37:00 — Expansion, 30 trucks, and 70 employees
          38:00 — Family business leadership and the next generation
          41:00 — Taking over after the loss of the founder
          44:00 — Building loyalty through personal customer service
          46:00 — Earning respect as a woman in the pool industry
          49:00 — Sponsor messages
          54:00 — Meet Ryan “The Muscle” Morrison
          55:00 — Competing with Amazon: rewards, online ordering, and delivery plans
          57:00 — Why engagement doesn’t always equal sales
          60:00 — Closing thoughts and shout-outs
          62:00 — Where to connect with Pool Nation

          THANK YOU TO OUR SPONSORS:

          A huge thank-you to our visionary partners: SPPA, BlueRay XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, OnCore Brands, Poolside Tech, PoolBrain, Nidec / U.S. MOTORS, and OnCore Filtration. Thank you also to Encore Coatings / KOOL for Pools, featured in this episode’s sponsor messages.

          Your continued support helps Pool Nation bring pool professionals together through education, industry conversations, and community.

          Enjoyed the episode? Follow the Pool Nation Podcast, leave a review, and share this conversation with a pool pro or business owner who’s building something that lasts.

          Follow us on Instagram: @pool.nation @poolnationpodcast

          1 hr 4 min
        • E-316 Pool Nation Podcast - From Imposter Syndrome to Impact: Lessons from the 2026 Women’s Summit

          Episode 316 Pool Nation Podcast - What happens when 130 women from across the swimming pool industry come together to learn, connect, and grow? In this special episode of the Pool Nation Podcast, guest host Emily Lemenzo Washkovich joins Doreen, Leanne, Sarah, and Spider to recap the unforgettable 2026 Pool Nation Women’s Summit.

          The group explores how the summit has evolved from an inspirational event into an intentionally designed leadership-development experience. They discuss overcoming imposter syndrome, building trust, communicating with impact, becoming a “multiplier” instead of a diminisher, and creating a safe environment where women feel empowered to use their voices.

          Emily also shares her deeply personal journey with bipolar disorder, burnout, boundaries, and rebuilding a healthier relationship with work. The conversation continues with practical ways pool professionals can use AI as a thought partner, highlights from the summit’s mentor sessions and awards, and a look at how the new Pool Nation headquarters will create year-round opportunities for training, collaboration, and industry growth.

          Whether you own a pool service company, lead a team, work for a manufacturer or distributor, or are building your career in the pool and spa industry, this episode is packed with leadership lessons and real-world encouragement you can put into action.

          TIMESTAMPS

          00:00 – Welcome to the Pool Nation Women’s Summit recap

          03:00 – Why women need connection and community in the pool industry
          05:00 – Taking the summit from inspirational to aspirational
          07:00 – Communicating with impact, building trust, and creating culture
          08:30 – Multipliers, diminishers, and becoming a better leader
          11:00 – Creating a safe space where women can find their voices
          12:00 – The Drive assessment and understanding what energizes you
          15:00 – Sponsor support and the summit’s surprise-and-delight boxes
          25:00 – Facilitation training and developing industry educators
          35:00 – Audience engagement, boundaries, and stepping away from the business
          43:00 – How the Pool Nation Women’s Summit began and evolved
          49:00 – Mentor conversations, workplace culture, and industry relationships
          55:00 – Selecting Emily as the keynote speaker
          59:00 – Emily’s personal journey with work, mental health, and bipolar disorder
          01:05:00 – Establishing boundaries and building a healthier relationship with work
          01:15:00 – Recognizing courageous women and summit award recipients
          01:25:00 – Using AI and ChatGPT as practical tools for pool professionals
          01:34:00 – Heritage’s commitment to the Women’s Summit
          01:35:00 – Year-round leadership development and the Pool Nation headquarters
          01:37:00 – Final takeaways from the 2026 Women’s Summit
          01:41:00 – What’s next for Pool Nation leadership programs
          01:45:00 – Closing thoughts and how to connect with Pool Nation

          THANK YOU TO OUR SPONSORS

          This episode and the Pool Nation Women’s Summit would not be possible without the organizations that invest in education, leadership development, and the future of the pool and spa industry.

          A huge thank-you to:

          SPPA

          BlueRay XL
          AquaStar Pool Products
          Natural Chemistry
          Raypak
          Heritage Pool Supply
          Hayward Pool Products
          Encore Brands
          Poolside Tech
          Pool Brain
          Nidec
          OnCore Filtration

          Special thanks to the partners, mentors, facilitators, volunteers, and team members who helped create such a meaningful experience for the women of the pool industry.

          Learn more and connect with Pool Nation at PoolNationPodcast.com, follow Pool Nation on Facebook and Instagram at @poolnationpodcast, and explore industry training and community resources at PoolManUniversity.com.

          1 hr 47 min
        • E-315 Pool Nation Podcast - How to Build a Pool Business That Does It All | Hot Springs Pools & PoolGoods.com

          In episode 314 of the Pool Nation Podcast, Edgar De Jesus and Ryan Morson sit down with Jake Riggs and Stuart Lockhart of Hot Springs Pools & Spas and PoolGoods.com for a powerful conversation about building and scaling a swimming pool business, family-business succession, pool construction, service, retail, e-commerce, marketing, AI, leadership, and creating opportunities for the next generation.

          Hot Springs Pools & Spas started in 1989 with Jake's father and uncle and has grown from selling hot tubs into a business spanning nearly every vertical of the pool industry. Today, the company has four locations with a fifth on the way, more than 100 employees, builds approximately 400 pools per year, and operates PoolGoods.com, an e-commerce platform shipping to 48 states. Today Hot Springs Pools & Spas has locations in Greenville, SC, Charleston, SC, Franklin, NC, and Arden, NC (Asheville area).

          Jake and Stuart share how they're taking the foundation the previous generation built and combining it with new technology, better marketing, e-commerce, data, content, and new ways of thinking about the customer experience.

          One of the biggest conversations in this episode is about the changing way customers find pool companies. Stuart shares how Hot Springs tracks marketing attribution across Facebook, Instagram, Google and other channels, and reveals that customers are already discovering the company through ChatGPT and other AI platforms, including a customer who purchased an approximately $25,000 hot tub after finding them through ChatGPT.

          This episode is about more than growth. It's about building a business that creates opportunities for employees, serves customers for the entire life of their pool, and leaves something stronger for the generation that comes next.

          IN THIS EPISODE

          00:01:00 – Meet Jake Riggs & Stuart Lockhart and the Hot Springs Pools & Spas story

          00:07:00 – Jake's journey from growing up in the family business to building his own path

          00:10:00 – Stuart's path from commercial and residential sales to retail, service and marketing

          00:12:00 – How PoolGoods.com was born and why convenience changed their strategy

          00:15:00 – Building multiple pool business verticals: construction, service, retail and e-commerce

          00:20:00 – Content, SEO, AI and why pool companies can't assume customers know who they are

          00:23:00 – Why e-commerce can strengthen and protect your brick-and-mortar pool store

          00:31:00 – Taking an old-school family pool business into the next generation

          00:34:00 – HubSpot, marketing attribution, Facebook, Instagram and tracking where leads really come from

          00:35:00 – The ChatGPT effect: how AI is already driving customers and high-ticket sales

          00:40:00 – The future of Hot Springs, finding great people and expanding into new markets

          00:42:00 – Building a pool business ecosystem where retail, service, construction and e-commerce feed each other

          00:49:00 – Advice for young pool professionals and the next generation entering a family business

          00:53:00 – Legacy, leadership and what Jake wants to leave behind

          00:57:00 – Why money alone won't build a successful or fulfilling business

          KEY TAKEAWAY

          There isn't one single blueprint for building a great pool business.

          Jake and Stuart's story shows what can happen when you respect the foundation that was built before you while still being willing to challenge old ways of doing things.

          Whether you're running a pool service route, building pools, operating a retail store, selling online, or trying to grow into multiple revenue streams, the lesson is the same:

          Know your customer. Build great people. Tell your story. Use the data. And never stop looking for ways to make the business better.

          For second and third-generation pool professionals, there's another important message: respect the people who paved the way, but don't be afraid to bring new ideas to the table. Come prepared with the data, the plan, and the willingness to put in the work.

          And ultimately, build something that's bigger than you.

          THANK YOU TO OUR VISIONARY PARTNERS

          The Pool Nation Podcast is made possible by the companies that continue to invest in pool pros and the future of the swimming pool industry.

          Thank you to:

          SPPA

          BlueRay XL
          AquaStar Pool Products
          Natural Chemistry
          Raypak
          Heritage Pool Supply
          Hayward Pool Products
          Encore Brands
          Poolside Tech
          PoolBrain
          Nidec / U.S. Motors
          OnCore Filtration

          Thank you for continuing to support Pool Nation and our mission to help pool professionals grow their businesses, strengthen their teams, and elevate the industry.

          If you're a pool service professional, pool builder, pool retailer, business owner, or anyone looking to grow in the swimming pool industry, this is an episode you don't want to miss.

          🎧 Listen now, subscribe to the Pool Nation Podcast, and share this episode with another pool pro.

          Master the Business. Perfect the Craft.

           

          Check them out at 

          Hot Springs Pools & Spas: https://www.hotspringspools.net/ 

          and PoolGoods.com: https://www.poolgoods.com/
          1 hr
        • E -314 Pool Nation Podcast The $10,000 Opportunity Hiding in Your Existing Customers | Jeff Morrow Jr.

          Episode # 314 Pool Nation Podcast. What if one pool deck job could put $10,000 in profit into your business in less than three days?

          In this episode of the Pool Nation Podcast, Edgar De Jesus and John “JJ Flawless” sit down with Jeff Morrow Jr. of Encore Brands and The Cool Pool Deck Coating to uncover one of the biggest overlooked revenue opportunities in the swimming pool industry: pool deck renovation.

          Pool service professionals walk through backyards every single day looking at pumps, filters, heaters, automation, water chemistry, and repairs. But what if one of the most profitable opportunities is something you're already walking across?

          Jeff explains how pool service companies can add pool deck resurfacing and renovation without becoming a full-scale construction company, buying expensive grinding equipment, or building an entirely new crew.

          The opportunity is simple: generate more revenue from customers you already have.

          Instead of adding more pool accounts, more trucks, more technicians, and more overhead, pool professionals can identify the right existing customers and offer a high-margin service that solves a real homeowner problem.

          Jeff shares how the Cool Pool Deck Coating was developed as a cement-based coating system that can be installed using standard brushes and rollers. He explains the difference between traditional knockdown pool deck systems, ordinary concrete paint, and a system designed specifically for pool deck environments.

          You'll also hear the incredible story of a 9,000-square-foot HOA pool deck project Jeff completed while his business was still struggling. Without his own crew or specialized equipment, he hired local help, completed the project in four days, and walked away with a $36,000 check.

          Today, Jeff teaches pool professionals how to recognize these same opportunities in their own businesses.

          In this episode, you'll learn:

          • Why pool deck renovation may be one of the most overlooked profit opportunities for pool service companies

          • How to generate more revenue from customers you already have

          • Why you don't necessarily need specialized equipment or a large construction crew

          • The difference between traditional knockdown coatings, ordinary paint, and cement-based pool deck coatings

          • How Jeff turned a 9,000-square-foot HOA project into a $36,000 job

          • How a pool deck project can potentially generate thousands of dollars in profit in just a few days

          • How to identify the “cherry” pool decks that may be ideal renovation opportunities

          • The warning signs that should make you walk away from a pool deck project

          • How to check bare concrete for efflorescence and potential moisture issues

          • Why older knockdown pool decks can represent a major resurfacing opportunity

          • How pool professionals can become the project manager instead of doing every part of the job themselves

          • The simple three-step process: Clean It. Coat It. Seal It.

          • How custom colors can completely transform a customer's backyard

          • Why commercial pools, HOAs, hotels, resorts, and residential pools can all represent opportunities

          • How adding just two or three pool deck projects per year could dramatically impact your company's profitability

          If you're a pool service professional, pool repair company, pool builder, pool contractor, swimming pool technician, or pool business owner looking for ways to increase revenue, improve margins, and grow without simply adding more weekly service accounts, this episode is for you.

          The next opportunity for your pool company may not be inside the equipment room.

          It may be the surface you're walking across every single day.

          ⏱️ EPISODE TIMESTAMPS

          00:00 Welcome to the Pool Nation Podcast

          01:00 The opportunity hiding in your existing pool customers
          03:00 Special midweek episode with Jeff Morrow Jr.
          07:00 Pool Nation announcements and what's coming next
          09:00 Upcoming Pool Nation and Hayward training
          14:00 Meet Jeff Morrow Jr. and Encore Coatings
          17:00 Starting a business during the recession
          19:00 The challenge of introducing a new product to contractors
          21:00 How YouTube and online sales changed the business
          23:00 Why Encore moved from wood decks to pool decks
          25:00 The “turbocharger” opportunity for pool service companies
          28:00 Why pool pros often avoid pool deck renovations
          31:00 Why John changed his mind about pool deck coatings
          35:00 What makes the Cool Pool Deck Coating different from paint
          37:00 The cement-based technology behind the coating
          38:00 When pool pros should walk away from a deck
          39:00 Growing revenue without adding more pool accounts
          41:00 How to learn more about the Cool Pool Deck Coating
          43:00 Sponsor break
          48:00 Pool deck heat and the commercial market opportunity
          50:00 Testing the coating at a major resort
          51:00 The incredible barefoot pool deck reaction
          53:00 How the heat-reduction technology works
          54:00 Custom colors and matching a homeowner's backyard
          57:00 The pool deck job that changed Jeff's financial situation
          58:00 Taking on a 9,000-square-foot HOA pool deck
          1:00:00 Completing the job in four days and collecting $36,000
          1:01:00 How to subcontract the work and become the project manager
          1:02:00 The economics behind a $10,000-profit pool deck job
          1:03:00 How the same HOA deck held up years later
          1:05:00 The “Knockdown Dilemma”
          1:08:00 Millions of aging pool decks and a massive opportunity
          1:09:00 The picture-perfect profitable pool deck
          1:10:00 How to identify the best pool decks on your existing route
          1:11:00 Red flags pool professionals need to recognize
          1:12:00 Efflorescence and concrete problems explained
          1:13:00 How to test a pool deck for moisture issues
          1:16:00 The three-step system: Clean It, Coat It, Seal It
          1:17:00 Tools and installation process
          1:18:00 Measuring pool decks remotely and estimating materials
          1:20:00 Sponsor break
          1:25:00 Why pool deck renovation can be a high-margin add-on
          1:27:00 Contractor pricing and potential margins
          1:29:00 Start getting your share of pool deck renovation revenue
          1:30:00 John's message to pool service professionals
          1:32:00 Pool Nation proposes a real-world hands-on pool deck class
          1:34:00 Commercial pool renovation season and final thoughts
          1:35:00 Closing

          THANK YOU TO OUR VISIONARY PARTNERS

          The Pool Nation Podcast is made possible by the incredible companies that continue to support Pool Nation and the swimming pool industry:

          SPPA

          BlueRay XL
          AquaStar Pool Products
          Natural Chemistry
          Raypak
          OnCore Filtration
          Heritage Pool Supply
          Hayward Pool Products
          Poolside Tech
          Pool Brain
          Nidec / U.S. Motors
          The Cool Pool Deck Coating / Encore Brands

          Thank you to every one of our partners for investing in the education, growth, and success of pool professionals.

          ABOUT POOL NATION

          Pool Nation is dedicated to helping swimming pool professionals Master the Business and Perfect the Craft.

          From pool service and repair to water chemistry, construction, leadership, business growth, profitability, training, and the latest pool industry products and technology, Pool Nation is committed to elevating the swimming pool industry and helping pool pros build stronger, more profitable businesses.

          Subscribe to the Pool Nation Podcast and share this episode with another pool professional who needs to stop leaving money in the backyard.

          1 hr 36 min
        • E-313 Pool Nation Podcast - 5 Mid-Season Checks Every Pool Service Business Needs to Make Right Now

          Is your pool service business making money this summer, or is the summer running your business?

          In Episode #313 of the Pool Nation Podcast, Edgar and John "JJ Flawless" break down the 5 mid-season checks every pool professional should be making right now to protect their customers, employees, equipment, routes, and most importantly, their profits.

          August is one of the toughest months in the swimming pool industry. Water temperatures are climbing, chlorine demand is increasing, equipment is working harder, technicians are battling extreme heat, customers are using their pools more, and chemical, fuel, labor, and operating costs can quietly destroy your margins.

          This episode is a mid-season business checkup for pool service companies.

          Edgar and John break down five critical areas:

          • Water & Chemistry → Why the chemistry strategy that worked in May may not work in August, how higher water temperatures accelerate demand, and why pool pros have to stay ahead of problems instead of reacting to them.

          • Pool Equipment & Filtration → Pumps, filters, salt systems, automation, plumbing, seals, circulation, and other equipment are under maximum stress during the summer. Learn what you should be watching before a small issue becomes an emergency call.

          • Route Efficiency → Driving all over town costs more than time. Poor route density, unnecessary drive time, fuel costs, and inefficient scheduling can quietly destroy the profitability of your pool route.

          • Your Team → Your technicians are dealing with the same summer heat and pressure you are. Edgar and John discuss workload, heat, burnout, employee retention, leadership, and why taking care of your team becomes even more important during peak season.

          • The Profit Check → The check almost nobody wants to do. Are your pools actually profitable? Increased chemical usage, overtime, fuel, callbacks, filter neglect, equipment issues, and extra service time can turn what looks like a profitable account into a pool that is quietly costing you money every week.

          They also dive deep into one of the most overlooked parts of summer pool maintenance: filtration.

          Putting off filter cleanings doesn't just create water problems. It can lead to increased chemical consumption, algae, callbacks, unhappy customers, longer service stops, lost filter-cleaning revenue, employee frustration, and ultimately lost customers.

          John shares a real-world example of how his company has prioritized filter cleanings during peak season and how properly maintaining filtration can create additional revenue while making the route easier to manage.

          The bigger lesson?

          Summer exposes the weaknesses in your pool service business.

          Your systems.

          Your pricing.
          Your routes.
          Your equipment.
          Your leadership.
          Your customer service.
          And your profitability.

          If you own or operate a pool service company, pool cleaning business, pool repair company, pool maintenance route, or swimming pool business, this episode will help you identify the problems that could be costing you money before the season is over.

          Edgar and John also share a personal Pool Nation update as Zac "The Pool Boy" Nicholas steps away from Pool Nation to focus on the continued growth of The Pool Boys, his family, employees, and business. The guys reflect on Zac's contribution to Pool Nation and why sometimes business growth requires making difficult decisions and focusing on the opportunity directly in front of you.

          Plus, Pool Nation gives an update on upcoming industry training and a major announcement coming August 14 at 4:00 PM Central Time.

          TIMESTAMPS

          00:00 → Welcome to the Pool Nation Podcast

          01:00 → The 5 Mid-Season Checks Every Pool Pro Should Make
          02:00 → Surviving Extreme Summer Heat
          05:00 → Pool Nation's August 14 Major Announcement
          06:00 → Pool Nation Women's Summit & Upcoming Events
          07:00 → Upcoming Hands-On Pool Industry Training
          11:00 → A Personal Update About Zac "The Pool Boy" Nicholas
          16:00 → The Pool Nation Mission Moving Forward
          17:00 → Is Your Business Running You This Summer?
          20:00 → Protecting Pool Technicians During Extreme Heat
          22:00 → Growth, Experience & Surviving Peak Pool Season
          23:00 → Why Summer Is the Best Time to Grow Your Pool Route
          27:00 → The 5-Part Mid-Season Pool Business Checkup
          30:00 → The Profit Check Every Pool Company Needs to Make
          33:00 → What August Heat Does to Pool Water Chemistry
          36:00 → Why Summer Pool Chemistry Is Harder
          38:00 → Sponsor Break
          43:00 → Summer Pool Equipment Problems
          46:00 → Circulation, Pumps & Equipment Stress
          47:00 → Why Filter Cleaning Matters More in Summer
          49:00 → The Expensive Mistake Pool Pros Make With Filters
          52:00 → How Filter Neglect Costs Your Pool Business Money
          54:00 → The Hidden Revenue Opportunity in Filter Cleaning
          57:00 → Sponsor Break
          1:02:00 → Mid-Season Checkup Recap & What's Coming Next
          1:03:00 → The August 14 Pool Nation Announcement
          1:04:00 → Final Thoughts
          1:06:00 → Closing

          THANK YOU TO OUR VISIONARY PARTNERS

          The Pool Nation Podcast would not be possible without the companies that continue to support Pool Nation, professional education, and the swimming pool industry.

          Thank you to:

          SPPA

          BluRay XL
          AquaStar Pool Products
          Natural Chemistry
          Raypak
          Heritage Pool Supply
          Hayward Pool Products
          OnCore Filtration
          Poolside Tech
          Pool Brain
          Nidec / U.S. Motors
          Encore Brands

          Your continued support helps Pool Nation provide education, training, resources, events, and conversations designed to help pool professionals Master the Business and Perfect the Craft.

          ABOUT THE POOL NATION PODCAST

          The Pool Nation Podcast is built for swimming pool professionals who want to build better businesses, become stronger leaders, improve their technical knowledge, and become more profitable.

          From pool service and repair, water chemistry, filtration, pumps, heaters, automation, and equipment to pricing, leadership, employees, route efficiency, customer retention, business growth, and profitability, Pool Nation is committed to helping pool pros build businesses and lives they are proud of.

          It's all pool talk, and we ain't talking about netting and jetting or splashing and dashing.

          We're talking about becoming a Nation of Pool Pros.

          Master the Business. Perfect the Craft.

          1 hr 8 min

        About Pool Nation Podcast

        From the publisher's feed

        Welcome to Pool Nation. The Podcast where it’s all Pool Talk. We are talking about becoming a nation of pool pros. We talk about the latest products, trends and training in the Swimming Pool Industry.…

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