A new CNN investigation has uncovered that Airbnb has received tens of thousands of customer support tickets about surveillance devices dating back to 2013. Experts say despite knowing about these alleged invasions of privacy, Airbnb has failed to protect its customers and even secured silence through confidentiality agreements. In this episode, we hear from victims about their ordeals and look at how the company says it’s addressing the problem. 

Guest: Isabelle Chapman, CNN Investigates Producer 

Read the full investigation here.

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