Earlier this month, Marco Polo Club members were given a helping hand to retain their elite membership with club points relief and benefits extension across February, March and April, and as the COVID-19 situation has evolved into a global pandemic, Cathay Pacific has updated their tier renewal policy today on their site, all Marco Polo Club members with their current tier levels due to expire between May and December 2020 will be renewed automatically for another 12 months when the normal requirement is not met. This includes all club members at Green, Silver, Gold and Diamond levels.
Marco Polo Club Tiers
“Automatic tier renewal
The COVID-19 situation has evolved into a global pandemic, and many countries have instituted travel bans and restrictions to curb its spread. This in turn has lowered demand and we have significantly reduced capacity across our passenger network.
Renewal of club tiers
Knowing this has seriously affected your ability to travel and may continue to impact your travel plans for some months to come, we are renewing the current tier level of Green, Silver, Gold and Diamond members whose membership period expires from May to December 2020 for another 12 months, even if the normal renewal requirement is not met.
Reissuing of mid-tier benefits
We will also reissue mid-tier benefits that expire between May and December 2020 for another 12 months so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.
For the ticketing arrangements and precautionary measures we’re taking, please visit the COVID-19 Information Centre.”
Marco Polo Club Diamond Membership
This is a textbook example of how a flagship full service carrier should be retaining its customers, with the continuous passenger number drop, Cathay is expecting average daily pax number remain below 1,000 throughout April.
“A potential bright point could be cargo in upcoming weeks. Cargo revenue won’t be enough to offset passenger revenue loss, but it could cushion the blow from high monthly fixed expenses, Cathay has always had one of the strongest cargo operations in the Asia-Pacific. It would make sense for them to capitalise on this leadership and continue adding cargo capacity on key routes.”
Luya You, Transport analyst at Bocom International.
Cathay Pacific B777-300ER
Cathay Pacific had cut capacity by two-fifths and they could continue to extend its April flight reductions of 96 per cent if travel restrictions remains.
Marco Polo Club Status Renewal
Frequently asked questions
What does automatic tier renewal mean?
We appreciate our members’ loyalty. By renewing their membership tier automatically – without the need to apply or have a review – we’re ensuring they can travel in the style they’re accustomed to when they resume flying.
Who is eligible for automatic tier renewal?
Green, Silver, Gold and Diamond members whose memberships expire between May and December 2020 will automatically be renewed at their current tier levels, even if they haven’t earned the club points normally required to retain their status.
When will my status be renewed?
If your membership expires between May and December 2020, your current membership status will automatically be renewed at the end of your membership year for another 12 months.
Do I need to register to renew my status?
No, we will automatically renew your status at the end of your membership year. There is no need to call the service centre.
Where can I find the end date of my membership year?
Sign in to your account and visit the Account Balance page.
If my status will automatically be renewed at my current tier, can I still move up to a higher tier if I’ve earned the required number of club points?
Yes, the normal rules for tier qualification apply.
If my status is automatically renewed, will my club points be reset to zero in the new membership year?
Yes, the normal rule applies – upon renewal,...