This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail. 

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Key Links

• Alex Shuford LinkedIn 

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You just have to watch for the moments. 

Don’t React in Anger 

Choosing to be compassionate towards an angry customer can deflect a bad situation.  

Put Yourself in the Consumer’s Shoes 

Consumers spend time and money on products and services. 

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More details at: 

https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.