All-star dental academy lead mastery coach eric vickery is joined by guest adrienne twigg of bent ericksen & associates. They discuss the role that a solid hr foundation plays in a successful dental practice. Why having a solid hr foundation in the dental practice important the biggest threat in dental practices today how important is the retention of your team/employees/staff right now?

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Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to coach eric and his guest dr. Lorne lavine as they discuss some common issues with technology in the practice.

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All-star dental academy lead mastery coach Eric Vickery is joined by Nick Fotache of Revup dental marketing. They discuss the basics of dental marketing as well as how to get a good return on your investment (ROI).

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Is digital dental marketing your primary strategy for connecting with new and existing patients? If not, perhaps it should be. With the increased use of technology in our lives, dental clinics embracing digital marketing are connecting with patients via websites, social media, email, and search engines. Those that aren’t connecting in this manner risk being left behind.

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To begin with, i was surprised that there was no dental receptionist training offered when i started at the practice. It was definitely a “trial by fire,” where i was put immediately on the phone and had to figure everything out on my own.

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Times have changed for dental team training options. In the 80’s and 90’s dentists took their entire teams to dental meetings for their continuing education. Here are the top three reasons why it is now more common and economical to bring the training to the team.

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We asked our vp of coaching, dana russell, and our head instructor, larry guzzardo, for feedback on how a practice can reply to a negative review. It can be tricky to respond as the dentist or person handling the social media may feel personally offended and hurt by the review. Positive reviews will help offset the bad review

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I don’t mean to portray the practice as dysfunctional.  In reality, the practice was very much reflective of how most dental practices operate. The lack of attention on service, combined with negative attitudes toward change and a shortsighted vision from the dentist inevitably results in a stagnant environment.

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Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in.it’s where your existing patients schedule appointments, and the source of those pesky cancellations, late appointments, and no-shows (who likes those, right!

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Alex nottingham is my husband and founder and ceo of all-star. I am the co-founder and vp of training for all-star and developed the phone success course for all-star’s online training program. Alex’s father is a dentist and had his own practice for nearly five decades.

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