Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP of Training for All-Star and developed the Phone Success Course for All-Star’s online training program.

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The best way to avoid these situations in your practice is for the entire team to have solid verbal customer service skills (yes, that means you too, dentists). You must also be sure that appropriate systems are in place, so everyone can do their jobs efficiently and be on the same page.

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Whether you are too busy to train your team, or just not fond of getting the team to do the work, using a coach will help new concepts “stick” and guide your team to develop master-level customer service skills and organization in the fastest way possible.

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Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments.

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Speak slowly and clearly. It sounds obvious, but it’s easy to allow your pace and tone of voice get out of control if you are feeling rushed, nervous, or generally in a bad mood. Just keep this in mind when speaking with a patient, especially a new patient.

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It was definitely a “trial by fire,” where i was put immediately on the phones and had to figure everything out on my own. In my retail management experience, every new hire went through a rigorous onboarding training program where the new employee was set up for success.

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Thank the customer for the positive review and be specific. Ensure the reviewer knows a real person is behind your reply by referencing something specific they said.

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Dental coaching should pay for itself! Rather than waiting years for a return on your coaching investment, our coaching process is designed to more than pay for itself within 90 days, so your focus can shift to long-term growth strategies.

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Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments.

Visit Us:-  https://www.allstardentalacademy.com/dental-training/dental-front-office-training/

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized.

Visit Us:-  https://www.allstardentalacademy.com/dental-training/9-essential-elements-of-an-extraordinary-dental-phone-greeting/