Today we’ve got a fun talk track and we’re gonna be talking about all things design, UX, CX, service design, and to do that we brought on a special guest, Saroni Kundu, who is currently the AVP of Service Design and CX Strategy at Equifax Workforce Solutions. Saroni explains how she is able to get the various teams working together in order to keep everything running smoothly and picking up the slack where certain reps may struggle, even if you have a new or small team that’s just starting out.

What is UX and Service Design? 2:09
Helping companies in Service Design 5:19
Breaking down silos 8:30
Lessons learned 9:39
Starting out as a newer organization 12:49

“Having a team that says ‘Hey I need to talk to these teams and bring them together as stakeholders for this service or product.’ Believe me, they are completely open to collaborate because it’ll make their lives easier.” 7:40

https://www.linkedin.com/in/saronikundu