In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.

Show Notes:

Contact the podcast team: >[email protected]

Learn more about client services: https://debbiebooneconsulting.com/

North American Association of Veterinary Receptionists: https://naavr.org/

Hospitality in Healthcare book: https://debbiebooneconsulting.com/debbie-boone-cvpm-releases-her-latest-book/

Recommended books: https://debbiebooneconsulting.com/recommended-books/

CE offerings with PVA: https://pattersonvetacademy.com/

Visit Pattersonvet.com for support and resources

Join the All Things Veterinary podcast as we chat with Dr. Shane Whitaker and Chris Weaver about from Patterson's Advanced Imaging team about how CT (computed tomography) is becoming a game-changer in general veterinary practice.

Show notes:

Contact the podcast team: [email protected]

Learn more on advanced imaging: https://www.pattersonvet.com/equipment/digital-imaging/computed-tomography

Jimmy chats with Les Meadowcroft, founder and CEO of VetOvation, Inc. on the advancements in veterinary medicine with minimally invasive surgery. Better medicine means quicker procedures for clinic staff, and faster recovery times for patients.

Show notes:

Contact the podcast team: [email protected]

Learn more on surgery offerings: https://www.pattersonvet.com/equipment/surgery-suite

Learn more on VetOvation: https://www.pattersonvet.com/Supplies/Manufacturer/760568/VETOVATION-INC

Learn more about Patterson TechEdge repair and support pattersonvet.com/services/repair-support

Vetovation training videos: https://vetovation.com/category/veterinary-training-videos/?_gl=1*y0t7xd*_up*MQ..*_gs*MQ..&gclid=Cj0KCQjwjJrCBhCXARIsAI5x66XHgemQruuX5-NQNtx-SqWgslq3T-tFp60s0KctSN_usrLx70YPqtwaAiPtEALw_wcB&gbraid=0AAAAACSJFyUviG5HVKRMudcbIi5BVw9I5

Jimmy sits down with Heidi Hulon, DVM, CCFP, MHFA, CPPP, a Well-Being Consulting Veterinarian with Elanco Animal Health to discuss mental health and well-being in clinics, and ways to support staff and employees through challenging times.

trigger warning: mention of suicide

Show notes:

Contact the podcast team: [email protected]

Suicide Prevention Hotlines: US & Canada: 988

Learn more about NOMV https://nomv.org/

Connect with Dr. Heidi Hulon https://my.elanco.com/us

Shop Pivetal NOMV Cohesive Wrap https://www.pattersonvet.com/Supplies/ProductFamilyDetails/PIF_1121856

5-step MHFA Action Plan (ALGEE) for Suicide Prevention blog https://www.pattersonvet.com/blog/5-step-mhfa-action-plan-algee-for-suicide-prevention

Making gold-standard compliance a habit helps your practice avoid errors that lead to employee safety hazards and costly OSHA fines. Host Jimmy Dorough talks about best practices with Karson Carpenter, president of Compliance Training Partners, an organization that provides trainings and other resources to keep veterinary practices OSHA compliant.

Show notes:

Contact the podcast team: [email protected]

Get to know Compliance Training Partners: https://compliancetrainingpartners.com/online-training/

Learn more about Patterson resources: https://www.pattersonvet.com/software/security-compliance

Vet compliance programs do more than just prevent a bad OSHA inspection. They keep patients, staff and your practice’s reputation safe because they include staff CE, safety data sheet management and more. In this episode Jimmy Dorough talks with Renee Karlik, regulatory compliance specialist at TotalSDS, about elements of effective clinic compliance.

Podcast listeners are eligible for 1 free month of AutoSDS. Use code ATVSDS to redeem. Available through 5/15/2025.

Show notes:

Contact the podcast team: [email protected]

Experience automated safety data sheets https://www.pattersonvet.com/software/security-compliance/autosds-online-safety-data-sheets

Get to know full scope compliance training https://www.pattersonvet.com/services/osha-compliance-safety-resources#

Learn more about Patterson Veterinary Academy CE https://pattersonvetacademy.com/

Learn more about Compliance Training Partners https://compliancetrainingpartners.com/online-training/

Knowledgeable maintenance keeps equipment breakdowns from creating havoc with clinic budgets, schedules and care. In this episode, Jimmy talks to service technician Kris Fluke, who has been servicing veterinary equipment for a decade. He shares the most common problems that occur and what practices can do to prevent issues.

Show notes:

Contact the podcast team: [email protected]

Learn more about Patterson TechEdge repair and support pattersonvet.com/services/repair-support

2024 was a busy year in the veterinary industry. From the mid-level practitioner role approved through a formal vote in Colorado, to increases in investment in vet practice acquisitions and the availability of pet insurance, 2024 brought notable change. Jimmy talks with Ryan Leech, host of The Bird Bath podcast about what took place and what it might mean going forward into 2025.

Show notes:

The Bird Bath podcast > https://thebirdbath.transistor.fm/

Contact the podcast team: > [email protected]

Learn more about our offerings > https://pattersonvet.com

Strong compliance can push the results of your dental care further. While it’s not always easy to achieve, there are time-tested tips that can make compliance more likely. Jimmy talks with Darlene Geekie, RVT and Dr. Doug McInnis from Western Vet Partners about ways to build dental compliance and improve health for the long term.

Show notes:

Contact the podcast team: > [email protected]

Connect with Western Veterinary Partners > https://westernvetpartners.com/

Learn more about Patterson > https://pattersonvet.com

Jimmy talks with Beth Cruz and Jennifer James of pute.us IT about the unique technological needs in the veterinary field. They’ll discuss how to choose and use IT to make your practice more efficient and effective, offering a higher standard of care while freeing staff from routine work.

Show notes:

Contact the podcast team: > [email protected]

Learn more about Patterson > https://pattersonvet.com

Find out about Pute > https://www.pattersonvet.com/services/pute