Creating and translating metrics to every level of a business is essential to get and stay competitive. But don’t be overwhelmed and think that you have to get everything up and running all at once. As a wise man is misquoted to say, “Anything worth doing is worth doing half-assed.”

What is supplier quality assurance, and how did it almost put a client of mine out of business?

One thing is clear from how we help our clients generate their metrics - where the value is generated. The answer might surprise you!

Does your business need a hero to save it? Maybe this is a bad sign...

Millennials (and others) have been asking for more options to work from home, and now reluctant businesses have had to grant that wish. How does this new paradigm affect managing?

If you are finding you have some time in between trying to keep everyone safe and sane, it might be an opportunity to start looking at how you manage and for ways to improve it for when things get back to something more normal.

What can your business learn from the pandemic? Maybe in addition to how to stay healthy, something that will help for the next, inevitable, unpredictable event?

If you had a new client offer you $1 million revenue, should you take it? Or is there a price in saying “Yes”?

In the past few blogs, I have been building a model to understand and improve employee empowerment and engagement Is there something even beyond those? Listen on to find out!

As I described in the last blog, we can measure and improve empowerment using a simple model and some data analysis. If, however, we define “employee empowerment” as when an employee has everything they need to do their job, it is a pretty low bar. Is there something above employee empowerment that we can work towards? Something we might call “engagement?” Read on to find out!