AM Best Audio Podcast

Mark Garrett, director of claims intelligence for J.D. Power, discusses the company’s 2024 Property Claims Satisfaction Study, which finds the industry is at a seven-year low for customer claims satisfaction.

Maura Freiwald, head of casualty for Munich Re US, and Jim Whittle, vice president and counsel to the American Property Casualty Insurance Association, explain how legal-system abuse and litigation funding are leading to nuclear verdicts against insurers and what the industry is doing to combat the practice.

Arun Balakrishnan, Chairman and CEO of Xceedance said just because you have data, it doesn't mean it is useful.  

David Straughan, an automotive writer and researcher breaks down the companies considered to be the best auto insurers based on a number of criteria including AM Best ratings.  

David Blades, associate director, credit rating criteria research & analytics, AM Best, said fewer IPOs and securities class action suits are reducing demand in the D&O insurance market. Blades spoke with AM Best TV at the 2024 PLUS D&O Symposium in New York City.

Mark Bernacki, chief underwriting officer, Amwins discusses the significants of an election year for insurers saying that there continues to be plenty of private capital in the P&C sector thus eliminating the need for government involvement at this time.

Insurance policies are meant to provide peace of mind, but they can be a source of frustration for both the insured and the insurer if they are built on inaccurate information. This is particularly true for property coverage and the relationship between the value of the covered property and the coverage provided. As important as this aspect of property insurance is—a concept known as insurance-to-value (ITV)—there is an epidemic of inaccurate information when it comes to property values throughout the insurance industry.

 In their book, The Salesperson's Guide to Growing a Business, Q4intelligence Founding Partner Kevin Trokey and Partner Wendy Keneipp share tips on how businessowners can engage teams, craft a future vision and move from surviving to thriving.

Isabelle Santenac, EY’s global insurance leader, discusses the findings of an EY-Institute of International Finance survey that finds cybersecurity at the top of the list of concerns for chief risk officers followed closely by geopolitical risks.

AM Best Industry Analyst Helen Andersen discusses new Best's Special Reports that find the rise in 2023 P/C downgrades was primarily due to the personal lines segment while affirmations represent about 80% of life/health rating activity.