Greg Reynolds is the founder and CEO of ZonSupport, they are customer care experts for Amazon.
Greg was originally from New Zealand but is currently in Thailand as a digital nomad.
He is going to talk to us about why we need to outsource customer service and many more!
Check them out here:
https://amazingfba.com/zonsupport
You'll Learn:
* At what stage you need to be getting help
* How to use customer service as a learning tool
* How to be prepared for problems using email templates
* The mindset issues that hurt our business
* How to win a 5-star review without a problem