Doug Noll is an award-winning author, teacher, trainer, and highly experienced mediator. His work carries him from international work to helping people resolve deep interpersonal and ideological conflicts to training life inmates to be peacemakers and mediators in maximum-security prisons. His fourth book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less was published by Beyond Word Publishing in September 2017. De-Escalate is now in four languages and in its second printing. He is the co-founder of Prison of Peace, and creator of the De-Escalate Emotional People (DEEP) skills.

During the episode, we discuss:

• attributes of an emotionally competent person
• the difference between emotional intelligence and emotional competence
• de-escalating an angry person in 90 seconds
• why we are 98% emotional and only 2% rational
• why emotional invalidation is the first deadly sin

Get in touch after the interview:

• LinkedIn: https://www.linkedin.com/in/dougnoll/
• Facebook: https://www.facebook.com/DouglasNoll/
• Twitter: https://twitter.com/dougnoll
• YouTube: https://www.youtube.com/user/douglasnoll
• Website: https://dougnoll.com/
• Podcast Agent Email: [email protected]

Get Doug’s book on Amazon today: “De-Escalate: How to Calm an Angry Person in 90 Seconds or Less” https://www.amazon.com/Escalate-Calm-Angry-Person-Seconds/dp/1582706557

Doug is also offering a free one-hour spot on his new project called Difficult Conversations With Doug which will be live-streamed on YouTube. This will be made available to any two of your listeners who may be avoiding difficult, yet crucial, conversations. You can find out more about this freebie here 👉 https://dougnoll.com/lp/difficult-conversations.

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Allison Dunn

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