Digital transformation for CX is here and today we talk to AJ Triano, EVP of Customer Experience at Syneos, about how they’re helping clients navigate the digital CX for healthcare. AJ dives into the behavioral science behind CX and how trust, empathy, and listening are instrumental in getting it right.

Join us today as we talk with Jimmy Riordan and Sajed Sahni from Google about how they’re bringing Chromebooks to the channel and what’s new with Chrome OS.
 

What a great podcast with Andrew Rios, Director of Technical Services at Turntide Technologies. Tune in as he talks about building a team from scratch, lessons learned through his 22 years of CX leadership, and how they’re “nailing it before scaling it” as they grow their support organization.  

Today Lindsay Pasto, Direct of Customer Success North America at TVbeat, sits down to talk about how customer success has been adopted by media companies. We cover the challenges faced, how tech is playing its role, and why CX is the new kid on the block. 
 

Gartner will always have the “big” contact center players in their quadrant, but what about those newer niche players that have great tech but not the big name yet? Darren Prine, of Cloud Tech Gurus, has found them and is bringing their tech to the contact center world. We sit down with Darren to talk about how the contact center tech is changing and how those newer players are making a difference. 

Virgin companies have always been known for creating great cultures, today’s guest continues to carry that torch at Virgin Pulse. Today I sit down with Michael Pace, Senior Director – Global Member Service, at Virgin Pulse to talk about his specific support framework to create a great member experience. When Michael is not creating great member experiences you’ll find him volunteering as the president of the Northeast Contact Center Forum, a non-profit designed to facilitate the exchange of ideas among peers.

From health scores to change management, Saood Shah, VP of Customer Success at Terminus, talks to us about how he’s taking his organization to the next level through exceptional customer experience. Listen in as he goes through the HOW of crafting the right experience for the customer.

With AI continuing to be a hot topic Aarde Cosseboom and I sit down to talk with Jeff Kirchick, VP of Sales at XSELL Technologies to get his take on why you’ll still need humans. The machines are not taking over but it is a piece of the CX puzzle if you can do it right. 

The DIY model for digital CX support only goes so far, but with a DIT (together) focus organizations are separating from the pack when it comes to the customer experience. Today we talk to Tom Martin, CEO at Glance about how they’re taking this digital experience to the next level by recognizing that people want help during their own CX journey and how Glance is bridging the human and digital experience. 

 Today we sit down with Ziv Peled, recently named a 2021 Top 25 Customer Success Influencer, to talk about how he’s transformed AppsFlyer and where he sees the future of customer success. Listen in as he digs into CS ops, tracking relationships, and what he’s learned along the way.