TEDx Talks speaker Tyson McDowell sits down with us to talk about why AI is driving society to a dark place, how we have more control than we think and what he and his team are doing in trying to a better internet into fruition. Click the link in the comments below to listen to Tyson’s TEDx Talk.    

John Walker is a seasoned IT professional and we had the honor of sitting down with him to get his take on security, software development, and how he keeps his organization on the leading edge of technology. 

Ken takes us through his approach to the challenges many IT organizations are facing today. How to use #Big Data and where to start. Boiling down #cybersecurity into simple terms. And how# Blockchain is changing the banking industry and what that means for the future.

Larry Schachter drops some truth bombs when talking about how IT either saved or crippled their organizations.  We dive into the risks of being unprepared and being, “one click away from disaster” when it comes to #cybersecurity.
 
 

Today we had the pleasure of sitting down with not one, but two industry experts and what they have going on at SharpenCX is absurd. They’re taking the agent experience and flipping it on its head, with the data to back it up and putting their money where their mouth is. Listen in and see or hear what they’re up to.

Today’s guest, William Chesser, shares his experience of what it’s like taking a 20+ year company on the journey of building out customer success. Like many others before them, account management was the name of the game and now the big question is “how.”  Listen in as William talks about the journey.

Special shout out to Irit Zeebs for the amazing consulting work she accomplished by giving them the framework needed to succeed.

Get a glimpse into Bill Mahoney’s world as he takes on customer experience at LeaseQuery. How he uses the mantra, “see something, say something” to give a voice to his employees to drive positive change. And we learn why he put the Green Egg at the top as one of his personal customers experiences.

Very interesting chat today with Adam Ferenzi. We had the chance to really dive deep into the complexities of evaluating BOTS, helping shape career paths for employees, and what it means to be a Ninja on their team.

Customer success is a journey for organizations, and Ryan Bullard has found his own formula with his Value Burger. Tune in and learn from a seasoned expert and well read leader as we talk about the challenges, successes and methods he uses to get the job done at CB Insights.

Usually we dive into customer experience and success with our guests, but today’s show is really about leadership.  Listen in as Karen shares about her career and the lessons learned about leadership along the way...and why Trust, Empathy, and Belief are her core tenants to being an exceptional leader.