Listen and learn how Jim Kalbach is using “Pick your Nick” to bridge the divide between the remote workforce and humanization. From mapping experiences, building trust as a leader, to unique ways to collaborate with Mural’s whiteboard.

Learn how Brad Bilotta is using Prado’s 80/20 rule to bring efficiencies and drive revenue for Magnaflux.  We also talk about what a security framework looks like today and what’s driving IT to have a seat at the executive table. Sit back and listen in as we learn from two great IT leaders.

Click here to read Brad’s article on how he uses the 80/20 rule. https://www.linkedin.com/pulse/8020-extreme-3-quick-tips-retrain-your-brain-brad-bilotta/

Today we talked to Brendan Cahoon SaaS Customer Success leader with experience across the buyer and customer journey. Currently leading the Customer Success Management team at Catchpoint, a leader in digital experience monitoring. Responsible for onboarding, product adoption, and client retention & expansion.

Aarde and I sat down with an amazing Customer Success leader, Rock Star ski Mom, and all around awesome guest. Listen in on how Kim is driving change at Impact and how she is seeing the industry change and adopt more tech. And how to effectively develop a great culture, even during a pandemic.

Today we are joined by Melissa Henly, Sr Director of Customer Experience at LaserFiche. She has an amazing journey from writer, marketing and communication, and to now customer experience at LaserFiche. Stick around as we talk about “knowing thy customer,” process/people/technology, the fears around change management, and why their developers are rockstars at their conferences.

Guneet Singh was an amazing guest on today’s show.  Listen in as he dives into the tenants he uses to craft an exception experience at AppFolio.  Learn how to use emotion, effort and success to create value and the concept of “time to valve” to create a great experience.  And of course we dive into how technology, data and AI is helping transform an already tech-forward organization.

Want to learn how Henry used tech to turn Company Nurse from a service company to a cutting edge tech company? Join us as we learn from a master sangria mixer, professional mountain biker and technologist on today’s podcast. 

We get to learn from one of the best in Healthcare on how he creates cross-functional alliances with the goal of improving the customer experience.  Allastair shares his methodologies and passion surrounding the customer experience and how you can’t always throw more bodies at a problem.

Human I-T has been at the forefront of shrinking the digital divide while also helping the environment. They provide low-income individuals with technology, internet, and digital training. By reusing instead of recycling electronics, their team transforms E-Waste into opportunities for underserved communities, while promoting digital inclusion and online access.

Join us today as Brandon Smith, VP of Business Development, shares how Human I-T is impacting communities around the country, some heartwarming stories, and mind-blowing statistics about digital waste. 

Whether you’re in IT or elsewhere at your organization, make sure your E-Waste isn’t getting ground up and buried, but being used to support your local community. 

Today’s guest is leading the charge in the USA for Berlin based SumUp, “a better way to get paid.” Listen in as we discuss Graham’s methodologies to achieving the “invisible experience” and how that has lead to loyalty amongst their customers.