Listen in as we talk with Erika McDowell from Dialpad on the technology changes happening in the CCaaS world and how Dialpad is differentiating themselves to separate from the pack.

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Alex McBratney
Aarde Cosseboom
Erika McDowell

The coronavirus pandemic has abruptly changed the way we work and will probably change long-term as there will be something else that will again sell the value of work from home when the pandemic is over. Adapting to the new norm is going to be weird and it's going to be different for every company. Today, we're talking with a strategic and results-driven professional with over 10 years of customer service experience in a Management/Project Owner capacity, Graham Carter as we talk about the challenges of remote work and how we prepare for the contact center of the future.

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Alex McBratney
Aarde Cosseboom
Graham Carter

Today, we bring you customer experience and cloud contact center operations expert and the Regional Sales Director at Genesys, Dave Recktenwald. Technology has changed exponentially over the last few decades from smoke signals, emails, traditional telephony to VOIP and now the cloud-based solutions. Though industry leaders nowadays are becoming more tech-savvy and acknowledge the efficiency of cloud-based solutions, we still have thousands who are doubtful to switch. Please tune in as Alex, Aarde and Dave discuss the current state of the contact center Industry.

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Alex McBratney
Aarde Cosseboom
Dave Recktenwald

In today's episode, we are joined by the Senior Director of GMS Technology, Product, & Analysis of TechStyle Fashion Group, Aarde Cosseboom.  He is a contact center extraordinaire, helping businesses support their consumers through cloud-based products and technologies. Aarde is also the author of the book "Enable Better Service", a customer service contact center story of breaking away from the norm through creativity, technology, and innovation.

Contact Center is a beast on its own. CCaaS or Contact Center As a Service is completely different than the rest of the kind of technology world. It has to play like a UCaaS, play like a telecom-type technology, but it also has to have all these weird, unique bells and whistles that have to be configured and customized. Join Alex and Aarde as they deep dive into the beginner's guide to buying CCaaS technology.

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Alex McBratney
Aarde Cosseboom

Organizations are shifting and moving from premise environment to cloud for several reasons. It can be saving money and time, flexibility, reliability, easy data backup and recovery, and improved security. As an inaugural treat for our listeners, we are joined today by an expert who specializes in solving the unique telecom needs, Dustin Riedel. Dustin is the Senior Carrier Consultant at Sandler Partners. Tune in and find out what to look for when buying telecom services.

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Alex McBratney
Dustin Riedel