On this episode, we talk with Matt Dale around the challenges of managing support while the company is in hyper growth mode with M&As. Also learn his approach of moving from high touch to low touch to attain scale as the company grows. 

Listen in and see how Jeff Young is bringing together IT leaders and industry experts to solve problems and advance critical projects. 

Why do companies like Athens services, who have evergreen contracts with municipalities, need a great customer experience? Learn why as we talk with Cristian Hererra, Director of Customer Experience, on how he transformed what CX looks like at Athens Services.

Always great to interview one of our partners...today we had the pleasure of talking to Sarita, VP of Product & Marketing at Lifesize.

Tune in as she shares some of her philosophies and the amazing developments happening at Lifesize:
👉 CX 1st Companies
👉 Why video is here to stay
👉 Digital transformation
👉 Creating a delightful experience 

In this episode, Nate dishes out a new level of energy when talking about the customer experience and how employees have to love the company first. Aarde and I dive deep with Nate to learn his approach to the CX and leading change. 

Tune in as we share about:
👉 Employees being brand ambassadors 
👉 CX communication
👉 Some of Nate’s top books
👉 The Brand Promise

Subscribe and get fresh podcasts every week as we talk with business leaders on how they improve business performance and outcomes.

Spotify
YouTube

#customerexperience 
#contactcenter 
#customerengagement 
#leadership 

Today we talk with Troy Shaffer, VP of Contact Center Operations, at SCAN Health to learn how he tackles the balance between maintaining the corporate mission of “keeping seniors health and independant” and driving contact center performance. Leveraging his 30 years of business experience, Troy shares his insights into how he uses technology, people, and process to elevate his employees and the mission at SCAN Health. 

Today’s episode we sat down with Justin Borah, Enterprise Sales Executive with Nice InContact, to talk about what’s going on with NiC and how their customers are using the platform to improve the customer experience, drive performance and increase revenue.

Connect with us!
Alex McBratney
Aarde Cosseboom
Justin Borah

We’re joined by Brett Frazer, VP of Customer Service at Sunbasket, for Another Cloud Podcast. Brett has built the customer service vision and scaled the organization from a simple M-F email support offering, to an omni-channel skills-based offering combining agent, AI, self service and gig talent focused on providing solutions where his customers need them most.

Tune in as Brett shares:

👉 His 5 A’s methodology to creating an amazing CX and Agent experience 
👉 How he uses empathy to drive results
👉 Why exceeding customer expectations is overrated
👉 What his experience can tell you about outsourcing support to a BPO

Today's guest is Dutta Satadip, Chief Customer Officer at Active Campaign. He is a global executive specializing in customer engagement, go to market, revenue generation, and scaling operations in organizations ranging from $300M to $85B Fortune 500 global businesses such as Google, Pinterest, and now ActiveCampaign as their Chief Customer Officer. Dutta frequently speaks at major conferences including TEDx on management topics such as Customer Experience, Operations, Change Management, and Leadership.

In this episode, we bring you Cooper Johnson, Channel Partner Manager at Headset Advisor to talk about headsets and how it adds value to Telecom customers.