AO on Air

See John Henderson explain the operations conundrum and how, with the right blueprint, you can see things differently. In this episode of AO on Air, John will walk through a journey of how things seemingly fit together but in new ways. John will be presenting this same presentation today, April 28th, in Vienna at a banking event focused on back office excellence.

https://backofficeexcellence.com/

Excellent discussion to bring focus in this "AO on Air" by visiting Ian Carter, Product Director (ControliQ & Insights and Innovation Lab). Innovation is accelerating quickly with the use of Machine Learning:

1.ControliQ beyond your normal Workforce Management platform
2.Using benchmarks to learn and grow - OpsIndex
3.Insights & Innovation Lab (just the beginning)
4.Management Process Automation

Ian has extensive experience in operations and data insights, which leads him to more discoveries on the road to autonomous operations. On LinkedIn, you can learn more about Ian at https://www.linkedin.com/in/ian-carter-22315490/

Learn more about us at www.activeops.com

The annual conference of the SWPP (Society of Workforce Planners Professionals {https://swpp.org}) will be held next week in Nashville, Tennessee. ActiveOps is a vendor sponsor and is sponsoring the Keynote address. Spencer O'Leary joins AO on Air to discuss the upcoming conference and opportunities for ActiveOps customers. From management process automation to machine learning-powered planning. Listen in on the discussion to learn how workforce management is evolving to meet the demands of today's complex business environment.

We had the opportunity to bring Tech into focus in this "AO on Air" by visiting Kevin Evans, CTO of ActiveOps. While there is much to discuss, this conversation will concentrate on four topics:

1. Technology's impact on the hybrid workforce

2. How AI and machine learning can improve operations management

3. The need for seamless data collection in operations

4. Partnering with Microsoft

Kevin shares his personal observations and key learnings from working alongside ActiveOps customers, development teams, and the customer success team. Kevin has extensive experience in technology, as well as a keen interest in aviation and diving. On LinkedIn, you can learn more about Kevin at https://www.linkedin.com/in/kevinevansmbcscitp/.

A good recipe for a partnership's success is domain expertise, combined with regional presence, and with timing that results in an increasing and immediate market need. This is exactly the position Xcentuate dominates in within the ActiveOps community. Having strong ties in Ireland and New Zealand, combined with a proven background in Operations Excellence, Xcentuate delivers success for our combined customers.



In this "AO on Air" we had the pleasure to visit with Ray Bowe the CEO of Xcentuate. Please tune in to hear about the current state of affairs in Ireland, and how businesses, large and small, are managing and optimizing their performance in this continued pandemic world. Learn how Xcentuate is helping organizations balance productivity, well-being, and office eligibility as it relates to operations management and the work-life balance for employers. Ireland is leading the way in connecting international businesses to the European community, through shared services and new operating models. This increasing international business footprint provides a greater need for operational control and employee performance management. Ray shares key initiatives and observations from his personal experience and the work Xcentuate has been doing across Ireland.

As companies grow, they have the opportunity to expand the team. Life at ActiveOps is no different, as we have seen record growth across the globe. These new hires have a unique opportunity to integrate into the company culture and also push new ideas based on their previous experiences.

This episode of "AO on Air" introduces two of these new team members. Jeremy Mendoza and Nick Avossa. Take a few minutes to hear how they have integrated into the business and their observations on hybrid working. We discuss both their own impressions of what is new and exciting, but also what they hear from customers, partners, and potential customers.

Please also feel free to connect with Nick and Jeremy on LinkedIn, as they would enjoy opening up conversations about your hybrid work challenges and opportunities.

2022 begins with more uncertainty. One thing is for certain: managers and employees want better ways to balance the hybrid workplace.

This episode of "AO on Air" discusses new innovations that deliver opportunities for companies, and specifically, managers to deliver balance back into a chaotic hybrid workplace. Everyone wants to feel in control, and this responsibility largely falls on the manager. Protecting well-being, time, and work SLAs doesn't come easy. Especially when those managers spend 80% of their time looking for data or buried in a spreadsheet. Here, Elliott Tiernan of ActiveOps discusses new innovations that automate tasks and data, helping managers get back to their specialty. Helping their people and company thrive.

2021 found much of the same challenges as the previous year. However, despite all the talk of the chaos, companies began to balance operational risk with a new way of working.

Join 'AO on Air' for an end-of-year visit with Richard Jeffery, CEO ActiveOps & Spencer O'Leary, CEO of ActiveOps USA in discussing the challenges and opportunities facing operations management. This podcast discusses several key themes that carry into 2022... the Great Resignation, Operational Risk, Agility, and the new generation of data needed to keep on pace. We are all rewriting the future of operations and the competitive advantage is the certainty of what you control in the uncertainty of seas ahead. Happy New Year and welcome to 2022.

Join us while interviewing the author of "Digital Customer Service" and "The Effortless Experience".

Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new customer experience. Rick has been researching customer service and experience for the last two decades. He has co-authored "The Effortless Experience" and has had many published pieces in HBR and won four AP awards for outstanding reporting. His latest book "Digital Customer Service" is now available on your favorite book or digital platform.

Join us while interviewing Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals (www.SWPP.org).

How is your just-in-time workforce? We enjoyed visiting with Vicki to understand the role of WFM in the workplace in particular in the new hybrid workplace. We also review a recent SWPP survey and the effects of the pandemic on scheduling and planning a modern workplace. Finally don't miss the insights and the opportunity to join future collaboration, education, and SWPP conferences to learn more.

https://ActiveOps.com