Kelly Molson is the Co-founder of Rubber Cheese and the Skip the Queue podcast. Since she hosts her own podcast, we had to turn the tables on her a little bit!

During this discussion, we explore the importance of the digital guest experience, why Kelly decided to start a podcast, and building trust with your customers. 

For more information on Kelly and Rubber Cheese:

https://www.rubbercheese.com/

https://www.linkedin.com/in/kellymolson/

https://twitter.com/TheChiefCheese

https://www.skipthequeue.fm/

This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at [email protected].

For more on Josh and and BackLooper:

https://www.backlooper.com/

[email protected]

For more on Matt and Performance Optimist Consulting:

https://www.performanceoptimist.com/

[email protected]

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