In this episode we talk to Dr Tom Margham who is a GP and Clinical Director at EQUIP (Enabling Quality Improvement in Practice) at Tower Hamlets Clinical Commissioning Group. The title paper is: Reducing missed appointments in general practice: evaluation of a quality improvement programme in east London.Read the paper: <a href="https://doi.org/10.3399/bjgp20X713909" rel="noopener noreferrer" target="_blank">https://doi.org/10.3399/bjgp20X713909</a>Missed appointments (DNAs) in general practice reduce clinical capacity and waste money. Most research on reducing DNAs focus on changing patient behaviour to optimise the existing appointment system.This study shows the impact of quality improvement coaching, including sharing appointment system data, among practices in one CCG. A case study illustrates how structural change to the appointment system can produce sustained reductions in DNA rates.

In this episode we talk to Dr Tom Margham who is a GP and Clinical Director at EQUIP (Enabling Quality Improvement in Practice) at Tower Hamlets Clinical Commissioning Group. The title paper is: Reducing missed appointments in general practice: evaluation of a quality improvement programme in east London. Read the paper: https://doi.org/10.3399/bjgp20X713909 Missed appointments (DNAs) in general practice reduce clinical capacity and waste money. Most research on reducing DNAs focus on changing patient behaviour to optimise the existing appointment system. This study shows the impact of quality improvement coaching, including sharing appointment system data, among practices in one CCG. A case study illustrates how structural change to the appointment system can produce sustained reductions in DNA rates.

In this episode we talk to Dr Tom Margham who is a GP and Clinical Director at EQUIP (Enabling Quality Improvement in Practice) at Tower Hamlets Clinical Commissioning Group. The title paper is: Reducing missed appointments in general practice: evaluation of a quality improvement programme in east London.Read the paper: <a href="https://doi.org/10.3399/bjgp20X713909" rel="noopener noreferrer">https://doi.org/10.3399/bjgp20X713909</a>Missed appointments (DNAs) in general practice reduce clinical capacity and waste money. Most research on reducing DNAs focus on changing patient behaviour to optimise the existing appointment system.This study shows the impact of quality improvement coaching, including sharing appointment system data, among practices in one CCG. A case study illustrates how structural change to the appointment system can produce sustained reductions in DNA rates.

Approaches to help address missed appointments in general practice

Listen to BJGP Interviews for the latest updates on primary care and general practice research. Hear from researchers and clinicians who will update and guide you to the best practice. We all want to deliver better care to patients and improve health through better research and its translation into practice and policy. 

The BJGP is a leading international journal of primary care with the aim to serve the primary care community. Whether you are a general practitioner or a nurse, a researcher, we publish a full range of research studies from RCTs to the best qualitative literature on primary care. In addition, we publish editorials, articles on the clinical practice, and in-depth analysis of the topics that matter. We are inclusive and determined to serve the primary care community. 

BJGP Interviews brings all these articles to you through conversations with world-leading experts.

The BJGP is the journal of the UK's Royal College of General Practitioners (RCGP). The RCGP grant full editorial independence to the BJGP and the views published in the BJGP do not necessarily represent those of the College.

For all the latest research, editorials and clinical practice articles visit BJGP.org (https://www.bjgp.org).

If you want all the podcast shownotes plus the latest comment and opinion on primary care and general practice then visit BJGP Life (https://www.bjgplife.com).

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Listen to BJGP Interviews for the latest updates on primary care and general practice research. Hear from researchers and clinicians who will update and guide you to the best practice. We all want to deliver better care to patients and improve health through better research and its translation into practice and policy. The BJGP is a leading international journal of primary care with the aim to serve the primary care community. Whether you are a general practitioner or a nurse, a researcher, we publish a full range of research studies from RCTs to the best qualitative literature on primary care. In addition, we publish editorials, articles on the clinical practice, and in-depth analysis of the topics that matter. We are inclusive and determined to serve the primary care community. BJGP Interviews brings all these articles to you through conversations with world-leading experts. The BJGP is the journal of the UK's Royal College of General Practitioners (RCGP). The RCGP grant full editorial independence to the BJGP and the views published in the BJGP do not necessarily represent those of the College. For all the latest research, editorials and clinical practice articles visit BJGP.org (https://www.bjgp.org). If you want all the podcast shownotes plus the latest comment and opinion on primary care and general practice then visit BJGP Life (https://www.bjgplife.com).

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