APQC Podcasts

APQC Podcasts

By American Productivity & Quality CenterBusiness
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APQC Podcasts episodes

  • Why You Want a Steering Committee for Knowledge Management

    Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Mercy Harper talks to APQC Executive Director of Client Solutions Cindy Hubert about why you should have a KM steering committee, who should be on it, what the steering committee should do, and how KM leaders can best leverage and empower steering committee members.

    Remember to follow APQC on Twitter @apqc! and LinkedIn

    23 min
  • What It Means to Optimize the O2C Process
    The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than that. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the end-to-end order-to-cash (O2C) process.
     

    In this podcast, Marisa Brown, APQC's senior principal research lead for supply chain management, talks with Scott Leahy, host of Esker On Air, to shed some light on the O2C cycle and how business leaders can optimize and capitalize on it.

    Remember to follow APQC on Twitter @apqc!

    21 min
  • How to Find and Tell Great Stories with Miriam Brosseau and Carla O’Dell

    Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t always know the best way to share a story back to the business.  In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to find, tell, and share stories to promote KM.  

    Remember to follow APQC on Twitter @apqc!

    31 min
  • Exploring the Principles of APQC's Seven Tenets of Process Management
    Holly Lyke-Ho-Gland, Principal Research Lead at APQC, and Jonathan Kraft, project manager for APQC's Advisory Service team, provide an overview of APQC's Seven Tenets of Process Management. To build strong processes across the enterprise, organizations must establish a firm foundation based on these seven critical tenets.

    Remember to follow APQC on Twitter @apqc!

    7 min
  • Building a Future Ready Workforce: The Value of AI-Driven Skills Profiles

    Organizations today face a common challenge – ensuring they have the talent to deliver on business objectives in a fast-changing business environment. AI platforms such as Starmind allow organizations to identify subject matter experts across the enterprise and access employee knowledge based on skill and expertise profiles. APQC’s Elissa Tucker talks to Stefan Gass, Starmind’s Chief Marketing Officer and Head of Growth about how Starmind builds real-time skills profiles that are accurate and complete and allow organizations and employees to prepare for and respond to evolving business needs.  

    Remember to follow APQC on Twitter @apqc!

     

    24 min
  • Using AI to Find Experts and Get KM Questions Answered
    Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by analyzing data across enterprise systems to continually uncover hidden knowledge and skills. In this podcast, APQC’s Lauren Trees talks to Eric Storm, Starmind’s Vice President for North America, about how Starmind identifies knowledgeable people within the workforce and then routes questions to the employees best suited to answer them.
     
    Learn more at apqc.org
    26 min
  • How to Cultivate a Collaborative Culture with Daniel Coyle

    In February 2019, APQC Executive Director of Client Solutions Cindy Hubert spoke with Daniel Coyle about how to build stronger and more collaborative organizational cultures. Coyle is the award-winning, New York Times-bestselling author of several books on leadership and performance including The Talent Code and The Culture Code: The Secrets of Highly Successful Groups. 

    Daniel will be a keynote speaker at APQC's 2019 KM Conference April 29 - May 3. For more information go to APQC.org. 

    29 min
  • Why You Need a KM Vision: Stan Garfield Interview

    In this podcast, APQC KM Principal Research Lead Lauren Trees interviews community manager, author, and speaker Stan Garfield about the biggest opportunities in KM right now, the missteps organizations are making, and how to keep your KM portfolio fresh without losing focus or abandoning tried-and-true approaches.

    For more APQC content go to APQC.org. 

    You can follow Stan on Twitter @stangarfield. 

    Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.

    18 min
  • Knowledge Management Expert Stan Garfield Talks About Latest KM Trends

    Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how their work is perceived. In this podcast, APQC’s Lauren Trees interviews community manager, author, and speaker Stan Garfield about the top 10 trends in KM, with a special focus on the evolution of community management and the value of Working Out Loud.

    You can follow Stan on Twitter @stangarfield. 

    Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.

    27 min

About APQC Podcasts

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APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.