APQC Podcasts

What are key risk indicators (KRIs) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about KRIs, why they matter, and which KRIs organizations should monitor.

What are the “three lines of defense” (3LOD) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about the three lines of defense and how they should be applied and operationalized.

In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with three guests—Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director of Client Solutions at APQC (Baby Boomer)—about what leaders can do to smooth out generational differences for effective virtual collaboration. This podcast is part two of a two-part podcast. For part one, see “How Different Generations Experience Virtual Collaboration.”

This podcast is for people who think big. You’ll hear voices from different industries, functions, and disciplines. Because what we’ve seen, since APQC’s founding in 1977, is that the most innovative ideas spark when people step out of their silos. Scroll through the episodes, you’re bound to find one that’s just perfect for you. But we also encourage you check out the ones that don’t look like an immediate fit. You might just snatch up a new idea that makes you a better partner to someone in another department, or that uncovers an improvement opportunity you wouldn’t have seen before. We post 2-3 podcasts every month, so stay tuned.

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Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three different generations to talk about their experience: Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director of Client Solutions at APQC (Baby Boomer). This podcast is part one of a two-part podcast. Remember to tune in next week for part two, see “How Leaders can Improve Cross Generational Collaboration in the Virtual Workplace.” 

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Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about the unique challenges of the hybrid office and how to overcome them.

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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about engaging hybrid office leaders in communication training and what effective communication looks like in a hybrid office.

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Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren Trees talks to Alana Cento of Sinequa, a leader in Intelligent Search, about the search challenges KM programs face, how they can be solved, and the critical success factors for implementing and getting value from search improvements.

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In this APQC podcast hosted by Marisa Brown, Senior Principal Research Lead, Supply Chain Management, talks to Stephen Wunker and Charlotte Desprat from New Markets Advisors, and they discuss five ways that organizations have changed their approach to innovation as a result of the disruptions from COVID-19. Leveraging these principles enabled organizations to move rapidly to build and sustain innovation strengths:

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Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy Harper talks to APQC’s Senior Statistician Andrea Stroud and Member Insights Analyst Allison Kerlegon about the current state of data management and analytics in nonprofit organizations, the biggest challenges they face, and opportunities they should pursue.  

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