APQC Podcasts

Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing and iterating the ideas that emerge. In this podcast, APQC’s Lauren Trees talks to design thinking expert Dan Kraemer about creative applications of design thinking, stumbling blocks to avoid, and why design thinking is the right solution to help us “navigate the now.” Dan is Co-Founder and Co-CEO of global design and innovation consultancy IA Collaborative, where he leads organizational design. He’s also an international speaker and adjunct professor at Kellogg School of Management, Northwestern University, where he focuses on growth strategy and innovation.

In this episode of APQC's Podcasts, Holly Lyke-Ho-Gland, Process and Performance Principle Research Lead, talks to Diego Alvarado host of the 'Hablemos de Procesos' podcast about the importance and challenges of doing benchmarking well.

You can watch the 'Hablemos de Procesos' podcast on YouTube 

Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines. To make something as complex as a vaccine, you need to tacit knowledge. In this podcast, APQC’s Lauren Trees and Carla O’Dell explain what tacit knowledge is and four ways to transfer it.  

The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast, APQC’s Lauren Trees and Carla O’Dell explain how process knowledge unlocked this problem in the 90s, and why it’s key to solving the problem today. 

When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. In this podcast, Mercy Harper talks with Charly Weldon, President & CEO of Family Houston, and Mike Pomeroy, Senior Program Director at Brighter Bites, about their organizations’ strategic planning approaches and how they stayed agile during the pandemic.  

What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process and Performance Management at APQC, dream up the worst strategic planning process ever to help leaders avoid the most common strategic planning pitfalls. 

In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley Bill Benjamin about employee engagement, support, and empowerment to drive sustainable improvements.

Blind is an anonymous workplace app that’s drawing a lot of attention—and funding—from the Silicon Valley crowd. But what are employees really doing on Blind? Should employers be worried about it?  In this podcast, Mercy Harper talks with Elissa Tucker, Principal Research Lead for Human Capital Management at APQC, and Lauren Trees, Principal Research Lead for Knowledge Management at APQC, about the implications of Blind for HCM, KM, employers, and employees.