APQC Podcasts

Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-founder and CEO of LIVEsciences, about where autonomous teams should be deployed, keys to success, and pitfalls to avoid.  

It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t work remotely. On this podcast, Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications and Senior Sustainability Scholar at Arizona State University, about the future of virtual communication in the workplace.  

Most organizations want to be nimbler in the face of rapidly changing technology, markets, and customer needs. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland talk to Thomson Reuters’ Amy Albus, Capital Group’s Mikko Ollila, and Munro Strategic Perspectives’ Melinda Munro about how knowledge and process management teams can boost innovation and agility.

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Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the people side of cybersecurity.

If you’re on the finance team, you can’t afford not to think about cyber risk. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the relationship between cybersecurity and internal controls, and which controls organizations should put in place to minimize and mitigate cyber risk. 

Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs.In this podcast, APQC’s Holly Lyke-Ho-Gland and Lauren Trees talk with Margo Rose and David Meza about technologies and methodologies that support their process and knowledge efforts.

Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization

In this podcast APQC’s Mellissa Creppel and Holly Lyke-Ho-Gland discuss APQC’s Process Classification Framework (PCF) and dive into some of the fundamentals of what is the PCF, what makes it unique, and how to apply it in their organizations.

Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Jonathan Kraft discuss the purpose, challenges, and tips for better process performance.

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Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s John Tesmer and Holly Lyke-Ho-Gland about the traps organizations fall into with process performance data and why organizations should think holistically about process and data for machine learning.  

Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executive director of IT John Tesmer to learn about the serious risks these devices pose and how organizations can engage employees in mitigating them.