In this CE-approved release of Articles On-The-Go, Hank Balch describes a tool that every SPD leader should use in directing their department's culture: -- "Even though you may already have random one-on-one conversations on the same topics, or bring up similar issues during your staff meetings, a pulse survey allows you to gather these insights anonymously to ensure you really get to the heart of your team's feelings about the current state of the department culture, direction, and atmosphere. "

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