On this episode of Ask SME Anything:
1. Where can I go to get supplementary resource on ITIL framework in the manufacturing industry? I work for a company that makes and sells tile and I do not know how to provide a service in that type of environment? 2:22
2. What are the benefits of having an ITIL certification? 13:51
3. How many certified people do I need to implement ITIL in my organization? 22:52
4. I got my ITIL foundation back in 2003, do I need to retake it to take practitioner? 28:49
5. What's in the pipeline for governance training in the future and do you have any timescales? 33:02
6. In PMP you mention pre-requisite hours prior to taking the test. Why is there this criteria? 39:19