In this episode of the ASOM Pod, hosts Jimmy Kim (CEO of eCom Email Marketer, formally Founder of Sendlane), John Roman (CEO of BattlBox), Amer Grozdanic (CEO of Praella), and Bryan MacDonald (Director of eCommerce at Oma’s Pride) dig into the real state of email marketing in 2025 and why it continues to be one of the highest-ROI channels in eCommerce.
Joining the crew is special guest Rytis Lauris, CoFounder and CEO of Omnisend, who breaks down the numbers behind email performance and why, despite the headlines, email is very much alive and driving predictable revenue for brands.
What you’ll learn in this episode:
- Why email marketing still outperforms every “email is dead” narrative.
- The automated flows responsible for 87% of automated email revenue (and how to optimize them).
- How contextual segmentation + personalized journeys improve conversion and retention.
- Where AI meaningfully enhances strategy vs. where humans still win.
- Tactical tips for improving welcome, cart, browse, post-purchase, and subscription flows.
- How brands are weaving SMS + email together for smarter lifecycle marketing.
- Common customer experience pitfalls and how to fix them.
- Small tweaks that lead to big wins in subscription + upsell strategy.
Whether you’re running a brand, agency, or SaaS platform, this episode is your tactical guide to leveling up your lifecycle marketing, unlocking more revenue, and engaging customers in smarter, more automated ways.
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Big shoutout to our sponsors who make this podcast possible!
Omnisend — With 125,000+ eCommerce merchants, Omnisend is the all-in-one email & SMS marketing platform built to deliver seamless, personalized experiences via email and sms with ease. Learn more at https://www.omnisend.com/
Kintsugi — AI that monitors, files, and optimizes sales tax for you. Eliminate your tax headaches forever. Mention ASOM for 3 months free at https://www.TryKintsugi.com
Particl — the competitive intelligence platform built for eCommerce brands. Track real sales, inventory, and pricing across thousands of products to see what’s selling, who’s winning, and where to move next. Get started at https://www.particl.com/
Subscribe to the pod at https://asompod.com
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00:00 Teaser Trailer
02:21 Special Guest Introduction
05:26 Email Marketing Insights
09:07 The Power of Automated Emails
12:21 Advanced Email Strategies
25:06 Early Stage Email Automation Tips
27:42 Customer Experience Issues
28:01 Subscription Email Tweaks
29:42 Upsell Opportunities
30:32 BattlBox Subscription Feedback
31:10 NPS and Customer Engagement
32:10 Marketing Automation Tips
44:11 AI in Marketing Automation
51:58 Conclusion and Final Thoughts
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Follow Jimmy Kim at:
X: https://www.twitter.com/yojimmykim
Linkedin: https://www.linkedin.com/in/yojimmykim
IG: https://www.instagram.com/@yojimmykim
Tik Tok: https://www.tiktok.com/@yojimmykim
Follow Bryan MacDonald at:
X: https://www.twitter.com/bryanomaspride
LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct
IG: https://www.instagram.com/@anythingbutasalad
Tik Tok: https://www.tiktok.com/@anythingbutasalad
Follow John Roman at:
X: https://www.twitter.com/@JohnMRoman
Linkedin: https://www.linkedin.com/in/john-roman/
IG: https://www.instagram.com/@johnnyromes
Tik Tok: https://www.tiktok.com/@johnmroman
Follow Amer Grozdanic at:a
X: https://www.twitter.com/@AmerGrozdanic
Linkedin: https://www.linkedin.com/in/amer-grozdanic
IG: https://www.instagram.com/@amergrozdanic
Tik Tok: https://www.tiktok.com/@amergrozdanic
Contact us at [email protected] for sponsorships, appearance requests, interviews, or general information!
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