Manufacturers have become exceptionally good at collecting machine data. But what happens to the human knowledge generated when something goes wrong? In this episode, Nikhil Arora, Director of Business Development at Relay, discusses one of manufacturing's biggest information gaps: the operational context that often exists between a machine failure and its resolution. The conversation explores shift handoffs, downtime, troubleshooting, workforce knowledge transfer and how manufacturers are beginning to capture frontline insights that have traditionally lived in operator memory, handwritten notes and informal conversations.