Communication
Matters
Look Up
When I
was young, my mother told me and then told me again to look at her when she was
talking to me. One time I responded by saying, "I'm blind so what makes
the difference?" Her response? "Yes, you are blind, but that's never
an excuse for being rood or lazy."
I
suspect that you get my point. For my mom, not being able to see was never an
excuse for not doing what I was able to do. Even if I couldn't see her, I
definitely could turn my head in her direction when she was talking and at
least act like I was paying attention.
I
could look up and in her direction. That was at least the place to start.
Success required feedback though. The problem was learning not to look too high
or too low, too far left or right. I needed to focus on her voice and where it
was coming from. The technique I developed is to focus a little below where I
think the voice is located. It helps to shift my head and shoulders, so my
shoulders are squared with the person talking.
The
best way to get this right is to ask someone who you are around a lot and you
are comfortable with to coach you when you are seeming not to be paying
attention or are just getting lazy. Let them know that too much coaching gets
irritating and not to coach when others can observe what's happening. With
practice, all of us who can't see can get better at looking at people when they
are talking to us.
As the
skill improves, we can learn to look at anyone who is talking whether he or she
is talking to us or to someone else. (Although I don't know how it works for
others who can't see, I tend to look too far up and slightly to the right when
someone is talking to me.)
• Even
though I can't see, I'll look at you when you're talking to me.
Speak Up
Let me
just assume that you are looking at me when I'm talking. You are looking,
aren't you? If you aren't managing that skill, speaking up will still
help, but not so much.
Although
this may not be a problem for you, it is for me. If I get a little lazy and
don't pay attention, I tend to look down and mumble or at least talk too
quietly for others to hear without needing to make a special effort to hear.
I'll bet you see where my problem starts. Sure, it's tending to look down.
Speaking
up definitely hooks up with looking at people when they are talking. It's
important to also look at people when you are talking. It's pretty easy for me
to slip into not looking up, not looking at the person to whom I'm talking.
People
who can see are much more comfortable when they and those with whom they are
talking can look at each other. Face-to-Face is most always the preferred mode.
If they are having a Zoom call, they want the cameras on. In-person is
preferable to telephone calls. But here's the clincher. Those of us who can't
see can usually hear when people who are talking to us aren't looking at us.
• Even
though I can't see, here's what I'll do, I'll look your way, when I'm talking
to you.
When
having a conversation, look at the other person, whether you or the other
person is talking. When you are talking, speak up, clearly and loudly enough
for the other person to hear without any special effort. Look up and speak up.
That's
definitely good advice for anyone, whether or not he or she can see. But for
those of us who can't see, it's particularly important, since we may tend not
to look at people when in a conversation and may not talk loudly enough or
clearly enough to be easily understood. If you can't see but don't have any
issues with always looking up and speaking up, way to go. I'm just mentioning
it since I sometimes forget and thought reminding you can't hurt.
Straighten Up
Now
for the third element to remember when talking with other people. Who knew that
a simple conversation could be so complicated?