AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams, Podcast 1 of 3

When you bring a solution like Voca that's really designed all around Teams, all of a sudden, something very dramatic happens,” Director, Voca CIC Business Line Manager. Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams. With a lightweight design enabling rapid deployment and scalability, Voca CIC gives you the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, the flexibility of a usage-based subscription model, and the power of conversational AI provided completely out of the box. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center. In this first part of the three-part series, updating the TR community on AudioCodes, we learn have Voca delivers on the CX potential of Teams. “VOCA is our answer for the very... disruptive and exciting world of customer experience, but namely, the world of customer experience that finds itself consolidating with the UCaaS platform, in our case, of course, Microsoft Teams.”

If you think about departments like sales, IT helpdesk, human resources, even a security team or travel desk, right? If you ask them, do you need contact center? They might say no, because not necessarily they even know what contact center is. But if you ask, the sales team, Do you need a better way to bring a call to the right person in the sales team? If you ask a security team, Do you need a better way of handling calls after hours? When you ask the HR department, Do you need some basic automation on the way into the department? The answer is going to be yes, all day long. And that is exactly the very dramatic kind of shift of the CX industry that we are supporting with VOCA is to really kind of supercharge every Teams user with those modern customer experience capabilities, democratizing them and spreading them to every potential department in the enterprise.

Join us in this three part series as we take a closer look at AudioCodes Voca Conversational Interaction Center and related news over the course of this year.

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