“The number one tip for interviewing, in general, is be quiet. The less you talk, the more people will say, and the less material that you give them that can shape their answers.” - Andrea Shah
Authenticity is Addictive 007: How to Ace Voice of Customer Interviews
Your brand exists in the minds of your customers. So if you want to strengthen your brand and grow your business, you need to get really good at finding out how your customers think about you and how they believe you can improve their lives. In this episode, we’ll hear from Copywriter & Launch Strategist Andrea Shah about how to conduct a Voice of Customer interview that uncovers the stories you need to craft the most powerful messages.
Andrea Shah is an expert at writing sales copy that isn’t sales-y, with a focus on personality and storytelling. She loves listening to her clients, figuring out exactly what their voice sounds like, and writing copy that makes them say, “OMG, this sounds like me!”
Join us for our conversation, where we discuss:
→Why DIY copy templates diminish your brilliant ideas and hinder your ability to connect with the right people
→Interviewing your audience is your ticket to discovering what your audience needs and what motivates them to get it, in their own words
→A non-intimidating approach to understanding someone’s voice
→How to create a safe and comfortable environment for your interviewee so that they will speak freely
→The differences between interviewing buyers vs. non-buyers
→Why you must develop the skill of showing empathy to be an effective interviewer
→How buzzwords compromise the clarity of your messaging
→Tips for avoiding interview bias
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Connect with Andrea Shah:
www.andreashah.com
https://twitter.com/andreakshah
https://www.instagram.com/_andreashah_/
Connect with Tiffany A Ingle
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