Laura Tierney, the managing partner of ARSLoaner, joins Host Thomas Williams to discuss how dealerships can update car loaning practices using a software solution — and ultimately improve CSI scores.

Tony Dupaquier, North American training director for iA American Warranty Group, discusses how accurate F&I information and transparency is beneficial to the customer relationship and the dealership itself.

Matt Stuckey, the president of Stuckey Automotive, discusses how service is integral at his five-store brand.

Casey Coffey, the chief operating officer of Greenway Auto Group, outlines his path into the automotive industry as well as some tips about used car acquisitions and reconditioning.

Mark Paul, CEO of AutoAp, discusses his perspective about the changing landscape of safety recalls, taking a look at AutoAp's recent safety recall industry report.

Travis James, marketing coordinator for Flick Fusion, discusses how salespeople can best utilize video to help them stand out and earn customers' trust better.

If you find yourself flagging on your New Year's resolutions, look to these motivational tips from past guests.

Idaliz Maldonado, the general manager of Hello Mazda San Diego. Idaliz discusses her experience in the automotive world, especially as a woman in a male-dominated industry.

Wesley Gregg of Gaudin Ford, discusses his company's massive business anniversary, the company culture at Gaudin and the NADA show

Arielle Vaughn, training and development specialist for iA American Warranty Group, discusses women in the F&I department.