APPOINTMENTS: Danny Benites, general manger of Gres Lair Buic-GMC, talks about turning your Internet department into your appointment department.

SOCIAL: Ryan Holtz, marketing manager of Zender Ford, talks about how, and why, to increase your dealership's following on social media.

VIDEO: Internet Marketing Manager Robert Wiesman returns to give concrete steps to take to improve your marketing videos.

SOCIAL MEDIA: JD Rucker of KPA Digital Marketing talks about improving your dealership's social media presence.

PERSISTENCE: Marsh Buice, general sales manager of of Mark Dodge, Chrysler, Jeep speak with us on the line between pushy and persistent, and how to make sure you're on the right side.

LEADERSHIP: Jim Adams, general manager of Frank Fletcher Toyota in Joplin, Missouri, returns to finish our discussion on leaders setting examples for their team (Part 2 of 2).

LEADERSHIP: Jim Adams, general manager of Frank Fletcher Toyota in Joplin, Missouri, speaks on how leaders can set examples for their team (part 1 of 2).

PROFITS: vAuto Founder Dale Pollak returns to discuss increasing sales and profitability in your used vehicle department.

Kevin Bradberry, president and CEO of TK Worldwide, talks with us about recruiting the right people for your dealership's BDC.

We ask past guest to give us their advice to someone going into a leadership position for the first time.