Share Availity Fills in Staff Knowledge at the Point of Engagement with Patients

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May 07, 2024

Availity Fills in Staff Knowledge at the Point of Engagement with Patients

14 minutes

Health care is not one single system, but multiple systems offering a bewildering variety of diagnostic and treatment options, backed by a plethora of payment systems that vary from patient. According to Krisi Hutson, Senior Director of Solutions at Availity, AI can help administrative staff from the front desk to the billing office negotiate the maze.

Hutson points out that the average turnover of clinical administrative staff is 12-18 months. In this video, she lays out a typical scenario where a patient arrives for treatment and wants to know what the likely payment is. How can you expect an administrator to collect and analyze all the necessary information. That is where Availity helps.

Learn more about Availity: https://www.availity.com/

Health IT Community: https://www.healthcareittoday.com/

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