AI has proven itself as a way to remove the burden of scanning, identifying, and uploading information. For Nemours Children's Health, AI solutions from Vyne Medical completely restructured and optimized their document handling practices.

Cathy Murphy, HIM Operations Manager at Nemours Children’s Health, gives an account in this video of what data management consisted of before automation, and how Vyne's automated systems have transformed their practices. With the same staff, they can meet turnaroud times consistently and relieve clerical burdens on staff.

Andrew Loeffler, Technical Project Manager at Vyne Medical, meets with Nemours every two weeks to check on the progress of current data collection projects and discover new ones. Most of the operations that used to be performed through a sequence of manual steps are now available through the Vyne API. They continuously look at processes that are still done manually to find automation possibilities.

Learn more about Nemours Children’s Health: https://www.nemours.org/

Learn more about Vyne Medical: https://vynemedical.com/

Healthcare IT Today Community: https://healthcareittoday.com/

Although ambient voice transcriptions driven by AI are seeing widespread adoption in healthcare institutions, only 20%-40% of clinicians adopt it in each institution, according to Dr. Thomas Kelly, CEO & Co-Founder at Heidi. However, when Heidi's AI medical scribe is brought in, they achieve an average 60-70% adoption by clinicians.

This is because they focus directly on how to help clinicians do their jobs, according to Kelly, although they don't ignore the larger issues such as compliance and integration with EHRs. By maintaining independence from the EHR, and by offering many different templates for each specialty, Heidi allows more customization.

Learn more about Heidi: https://www.heidihealth.com/

Healthcare IT Community: https://www.healthcareittoday.com/

Dr. Mike Gao, President of Smarter Technologies, says that the distinction between clinical care and revenue cycle management (RCM) was a historical decision that is no longer valid. Clinical care is determined partly by what payers cover and what proof they require of the patient condition. In turn, the codes and other information used for billing are summaries of what happened in the clinical visit.

In this environment, doctors have to take into account not just the symptoms and history presented by the patient, but the patient's environment and insurance coverage. No one can keep all this in mind.

So AI tools such as Smarter Technologies provide a "super-intelligence" that can combine the data needed by the physician. Dr. Ruben Amarasingham, Co-Founder of Pieces Technologies which is now part of Smarter Technologies, says that AI can bring doctors "real contextual understanding of what's happening to their patients."

Learn more about Smarter Technologies: https://www.smartertech.com/

Healthcare IT Community: https://www.healthcareittoday.com/

Hyro's Responsible AI Agent platform enables health systems to safely automate patient workflows and conversations across key channels such as call centers, websites, SMS, and mobile apps, supporting use cases like scheduling, appointments, and prescription refills and more. But CEO and Co-Founder Israel Krush thinks that providers should look beyond just the high costs of call centers toward their potential for generating revenue.

Instead of being a "black box," a call center that leverages technology like that offered by Hyro measures how many calls were made and what the conversion rate (appointments scheduled) was.

To handle detailed and specific workflows (such as "I'm looking for a dermatologist in a specific area") Krush says that Hyro supplements the traditional large language models (LLMs) with "small language models."

Learn more about Hyro: https://www.hyro.ai/

Healthcare IT Community: https://www.healthcareittoday.com/

Thibodaux Regional Health System, a Louisiana health system with both a hospital and clinics, has focused on process improvement to pursue what they call “patient-centered excellence.” In this video, CEO Greg Stock and CIO Bryan Samaha talk about their use of the MEDITECH EHR and how they are reducing errors and improving clinical quality.

Advantages they cite for MEDITECH include the balance between a relatively low operating cost and proven results, as well as the ability to maintain their own autonomy over their EHR without being at the mercy of another health system. The latter advantage allows them to maintain control over downtime, updates, the flexibility of the EHR, and other operations. Stock refers to the partnership as a “marriage between a hospital and an IT system,” which now spans 24 years.

Learn more about Thibodaux Regional Health System: https://www.thibodaux.com/

Learn more about MEDITECH: https://ehr.meditech.com/

Community health centers make up the largest primary care network in the U.S. health care system, serving 1 out of 7 Americans—and in rural areas, 1 out of 3. Dr. Kyu Rhee, President and CEO of the National Association of Community Health Centers, says that their patient base has tripled over the past 20 to 25 years, and he expects it to triple again over the next 20.

Watch the video for details about the reach of community health centers, the role of the National Association of Community Health Centers, and Rhee's hopes for technology to meet clinicians' needs.

Learn more about National Association of Community Health Centers: https://www.nachc.org/

Reimbursements in health care have gotten more complex with the growing importance of risk-based, value-based plans and behavior change. In this video interview, Tiffany Waltos, Director of Revenue and Analytics at Community Health Care in Northern Ohio, discusses today’s pressures on revenue cycle management and ways health care providers can respond.

Community Health Care, with 19 offices and 65 providers with a focus on primary care, realized they needed to put clear rules in place for coding and billing and create consistency among doctors so that submissions would be approved the first time around. One of the big things that helped them do this was to contract for the RCM (Revenue Cycle Management) consulting services offered by their eClinicalWorks EHR vendor. Working together they were able to address some of the more complex issues they faced and improve their RCM efforts.

Learn more about Community Health Care: https://www.chci.com/

Learn more about eCW: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/

[SPONSORED] Empty shelves in a hospital aren’t just an inconvenience—they can delay care. Other industries solved this problem years ago with predictive tools and smarter supply chains.

At the 2025 Oracle Health Summit, Kristen Miles, Vice President of Healthcare Product Strategy at Oracle, discusses how automation, robotics, and AI are reshaping supply chain management in healthcare. Miles explains how Oracle is adapting lessons from retail and logistics, integrating them directly with Oracle’s EHR, and helping clinicians see inventory status at the bedside.

Do you believe that the lessons from retail can be effectively applied in healthcare? Share your thoughts in the comment.

🔔 Subscribe for more great interviews with Health IT leaders.

Learn more about Oracle Health at https://www.oracle.com/health/

Find more great health IT content at https://www.healthcareittoday.com/

In a recent interview at the eClinicalWorks National Conference, Josh Baker, Operations Manager at Orthopaedic Institute of Ohio, reports on some time-saving features offered by the eClinicalWorks EHR. A combination of mobile device support, rules engines, and AI takes administrative burdens off of clinical and support staff alike.

The Orthopaedic Institute of Ohio has 12 locations in northwestern Ohio and sees about 900-1000 patients per day. They have used eClinicalWorks since 2006.

Learn more about Orthopaedic Institute of Ohio: https://www.orthoohio.com/

Learn more about eCW: https://www.eclinicalworks.com/

Healthcare IT Community: https://www.healthcareittoday.com/

Our recent interview was all about measurements. The Wooster Community Hospital Health System in Wayne County, Ohio achieved a 20% improvement in their nurses’ satisfaction with their MEDITECH EHR after a six-month effort. This video, interviewing Eric Gasser, Vice President of Information Systems and CIO, shows how statistics and survey data made that achievement possible.

Gasser says that Wooster offers high quality care and has won awards. Yet, always interested in doing better, they took up a suggestion by MEDITECH to join the KLAS Arch Collaborative. As part of that collaborative, they surveyed their clinicians. Although they were mostly happy with their jobs, nurses found documentation to be a burden.

Learn more about Wooster: https://www.woosterhospital.org/

Learn more about MEDITECH: https://ehr.meditech.com/

Healthcare IT Community: https://www.healthcareittoday.com/