In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap.

Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healthcare organizations. Then, she shares what can go wrong when health care staff resort to common, insecure channels such as email and standard text messaging.

Learn more about Zenzap: https://www.zenzap.co/

Healthcare IT Community: https://www.healthcareittoday.com/

[SPONSORED] Custom APIs Are Failing Interoperability: How Agentic AI Replaces Manual Data Entry

Healthcare systems spend billions attempting to force disparate software to connect through complex data standards. What if agentic AI could solve the problem without complex integration or the need for universal agreement on data standards?

In this interview, Rishi Nayyar, CEO of PocketHealth, explains how their platform, Conductor, automates longitudinal workflows across legacy systems. Discover why electronic health records are engineered for data storage rather than process orchestration, and learn how applying automated AI agents directly to user interfaces solves cross-system bottlenecks without massive IT overhauls.

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Learn more about PocketHealth at https://pockethealth.com/

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PocketHealth is a proud sponsor of Healthcare Scene.

The sudden emergence of AI models for all sorts of healthcare procedures, along with advanced hardware such as NVIDIA's GPU processors, creates questions for healthcare practices that want to improve outcomes and costs with these technologies. In a recent video interview, Dan Schneider, Enterprise Platforms Product Specialist at NVIDIA, and Sandra Colner, GM Global Healthcare & Life Sciences at Dell Technologies dove into these important topics and shared some key insights as healthcare leaders navigate AI in their organization.

Learn more about NVIDIA: https://www.nvidia.com/en-us/

Learn more about Dell Technologies: https://dell.com/Healthcare

Healthcare IT Community: https://www.healthcareittoday.com/

Lindsey Bengfort, Managing Director, Healthcare Provider at NTT Data, cites two key principles that healthcare institutions are concerned with today. First, put the patient outcome at the forefront, which requires empathy but also a sense of urgency. Second, do more with less, which requires the right technology and, when AI is deployed, the right models for each situation.

Learn more about NTT Data: https://www.nttdata.com/global/en/industries/healthcare

Healthcare IT Community: https://www.healthcareittoday.com/

Renee Wiczorek, Lead Product Manager at Truven by Merative, wants healthcare institutions to ask the deep questions about the trends they're seeing: What caused a recent cost increase? What programs are working? Which of their populations need more attention?  When you ask the right questions and have the right data, healthcare organizations can glean a lot of value.

Truven's dashboards, which Wiczorek demos during this video, let managers find "clarity" in their data, and learn "not just what happened, but why." The demo is well worth viewing in full screen.

Learn more about Truven Health Insights: https://www.merative.com/truven

Healthcare IT Today: https://www.healthcareittoday.com/

Treating healthcare AI like a standard software rollout creates a dangerous false sense of security for health system executives. Slapping human oversight onto agentic AI does not eliminate operational risk, it simply shifts massive legal and operational liability onto overburdened clinicians.

In this interview from eHealth26, Julia Zarb, founder of Blue x Blue, breaks down why traditional IT playbooks fail when applied to agentic AI. She explains how small, logical micro fissures in AI outputs bypass manual checks and multiply when autonomous agents interact across an organization. Viewers will gain a practical framework for identifying governance blindspots and protecting clinical teams from hidden operational traps.

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Learn more about Blue x Blue at https://www.bluexblue.com/

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Healthcare organizations are rushing to implement artificial intelligence tools without establishing basic operational safeguards. Moving too fast exposes your health system to severe compliance failures and massive security risks.

In this interview, Patrick Lo, CEO of Privacy Horizon, maps out the critical framework needed to govern clinical AI before signing vendor contracts. Discover how to move past basic compliance checklists, apply clear lines of team accountability, and handle automated errors before they impact patient care.

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Learn more about Privacy Horizon at https://www.privacyhorizon.com/

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Health information management conferences expose a massive continental divide: US teams fight endless billing complexity while Canadian facilities struggle to capture basic clinical facts. Structural differences in healthcare funding alter the daily operational reality for professionals on each side of the border.

Healthcare IT Today sits down with Jodi McMullin, CEO of ScoJo Consulting, at the eHealth26 conference to unpack how distinct funding models dictate the daily reality of clinical coding. You will discover how portfolio funding versus multi-payer commercial models impacts code volume, and why both systems face severe data accuracy challenges. Learn how clinical documentation improvement programs protect patient safety, reduce claims friction, and secure stable resources.

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Learn more about ScoJo Consulting at https://scojocoding.com/

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Anurag Mehta, Chief Executive Officer and Cofounder at Omega Healthcare, has seen a 10-20% increase in human productivity through AI in revenue cycle management (RCM), and expects at least another 20% improvement over the next couple of years. In our recent interview, Mehta describes the current stresses in healthcare RCM and where AI can help.

When you improve RCM, Mehta says, you improve profits in two ways: by handling bills more efficiently and by getting higher reimbursements by avoiding errors. Thanks to traditional techniques known as robotic process automation (RPA) and the latest AI, you can check 100% of submissions and prior authorization requests rather than just a small subset. Plus, for provider organizations, improved profitability also leads to better credit ratings and further savings.

Learn more about Omega Healthcare: https://www.omegahms.com/

Healthcare IT Community: https://www.healthcareittoday.com/

Hospital leaders who view health information management strictly as a back-office coding function are making a massive operational mistake. Modern healthcare depends on accurate data to survive. Protecting that data requires active stewardship.

Healthcare IT Today sat down with Mahmoud Suleiman, CEO and Registrar at CHIMA. We discussed the accelerating evolution of the HIM profession. Watch to learn why health systems must transition their teams from transactional encoders into strategic leaders who protect data quality and prevent clinical errors.

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Learn more about CHIMA at https://www.echima.ca/

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