What happens when patients, startups, and policymakers all show up in the same room? You get real conversations that matter to health IT leaders—and a clearer view of where the industry is headed.

In this video, Shelagh Maloney, CEO at Digital Health Canada - one of the organizers of eHealth 2025 (Canada's largest digital health conference), previews the shifts coming to the big event. From a record number of patient participants to the growing influence of Canadian startups and cross-border collaboration opportunities for U.S.-based vendors and CIOs - this year's conference will once again a must-attend for digital health leaders.

What do you think about the role of patients and startups in shaping health IT strategy? Leave a comment below and share your thoughts.

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Is your practice’s front desk still drowning in busywork? Learn how one organization tackled inefficiency head-on with smarter digital check-in, targeted AI, and staff-driven innovation.

In this video, you’ll hear how internal champions, not just technology, drive long-term success—and why small changes in the right places make the biggest difference.

💬 What do you think of these approaches? Leave a comment below and share your experience with AI or digital tools in your organization.

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Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on "improving the patient experience" and how they play out at the Institute's conference.

Some of the services that Senger includes in his overview are technologies for digital front doors, bedside devices, entertainment, and patient feedback, along with such low-tech services as valets and laundry. He points out that technology can integrate all these for seamless solutions, and that many have started to incorporate AI.

Learn more about The Beryl Institute: https://theberylinstitute.org/Health IT Community: https://www.healthcareittoday.com/

The cornucopia of digital apps for healthcare administration, patient care, treatment, and optimization can be overwhelming, and the growth in AI raises questions of how far to trust each app. Mayo Clinic Platform has created a program to help health IT companies leverage Mayo Clinic Platform data, pursue clinical validation, and get their solutions deployed and adopted by healthcare organizations faster.

One of the early companies to start leveraging Mayo Clinic Platform was Dock Health. We sat down for an interview with Dr. Michael Docktor, CEO at Dock Health, and Dr. Sonya Makhni, Medical Director at Mayo Clinic Platform, to learn more about the Platform and how it’s helping companies like Dock Health develop solutions more quickly to better serve healthcare customers.

Learn more about Mayo Clinic Platform: https://www.mayoclinicplatform.org/Health IT Community: https://www.healthcareittoday.com/

Terry Ciesla, Senior Vice President at ScribeEMR, explains in this video how various AI scribes can be evaluated on the basis on how well they handle complex, obscure, and subtle details.He offers an example of a demo in which ScribeEMR’s ScribeRyte AI product accurately diagnosed a rare disease from East African, Leishmania, and then suggested a prescription and coded the diagnosis.In another case ScribeEMR correctly recorded where to send a prescription in a complex situation.Learn more about ScribeEMR: https://www.scribeemr.com/Health IT Community: https://www.healthcareittoday.com/

For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upland Software, recognizes that faxes contain important information that automation can inject into health care sites' workflows. In this video, Freligh explains why faxing is still crucial to health care (and other industries) and how Upland Software uses AI and APIs in "making faxes more intelligent."Upland Software's InterFAX service, which has been providing fax service for decades, has employed common AI technologies such as OCR for a long time. Now, their new InterFAX+AI service bundles many common forms of intelligence useful to health care systems.  It's no longer just transferring a document.  It's now creating a smart workflow that saves healthcare organizations time and money.Learn more about Upland InterFAX: https://uplandsoftware.com/interfaxHealth IT Community: https://www.healthcareittoday.com/

Secure file transfer is extremely complicated—particularly in health care, with the variety of data, sources, recipients, protocols, and regulations involved—but it has to become easy. In this video, Gregory Hoffer, CEO at Coviant Software, describes today's requirements for data sharing in health care.First of all, a large healthcare institution might transfer hundreds of thousands of files every day. Partners include payers, pharmacies, government agencies, labs, service providers, and more. Coviant serves many industries, but Hoffer says that health care companies are their biggest customers.Learn more about Coviant Software: https://www.coviantsoftware.com/Health IT Community: https://www.healthcareittoday.com/

Both CMS and value-based healthcare systems are increasingly leveraging data and enhanced communication to transition patients out of acute care more efficiently, support successful post-acute recovery, and reduce readmissions. In this video, Phyllis Wojtusik, RN, Executive Vice President of Value-Based Care at Real Time Medical Systems (Real Time), outlines the key components of an effective care transition process – and how Real Time’s data-driven solution and interventional analytics help enable smoother transitions and improved outcomes.Check out our interview with Phyllis Wojtusik from Real Time to learn more about the CMS TEAM model – and how acute and post-acute providers can better coordinate care for improved patient outcomes.Learn more about Real Time Medical Systems: https://realtimemed.com/Health IT Community: https://www.healthcareittoday.com/

In this interview, two health care interoperability leaders make a strong case for the value of the FHIR Business Alliance. We hear about FHIR as a path toward interoperability from Duncan Weatherston, Chief Executive Officer at Smile Digital Health and FHIR Business Alliance Chairperson, and Mario Hyland, Senior Vice President and Founder of AEGIS.net, Inc. and FHIR Business Alliance Board Member and Membership Committee.The Fast Healthcare Interoperable Resources (FHIR) standard, adopted several years ago by HL7, solves data sharing problems through well-defined, vendor-independent APIs, which are the modern approach to interoperability. Although FHIR is fully established and supported by nonprofit organizations, its implementation has been hampered up to now by lack of a strong business focus. The FHIR Business Alliance is bringing companies together to address that.Learn more about FHIR Business Alliance: https://www.fhirball.org/Health IT Community: https://www.healthcareittoday.com/

For 30 years, Stoltenberg Consulting has been providing consulting services and help desk support to hospitals and clinics. As explained in this interview with Kaitlyn Nelson, Director of Account Solutions and Development, Stoltenberg covers the gamut of support needs: strategic planning, implementation support, optimization, maintenance, training, legacy support, and more.Now, many of these same services are available to health centers in the Federally Qualified Health Center (FQHC) program, through the Boston-based organization, Community Technology Cooperative (CTC). This nonprofit, which currently serves Massachusetts FQHCs but is starting to expand nationally, gives its clients access to Epic’s EHR and provides go live and EHR end-user support through a partnership with Stoltenberg. In this interview, Karen Serrago, CIO at CTC, explains this work and how the collaboration with Stoltenberg is making Epic accessible and usable for FQHCs.Learn more about Stoltenberg Consulting: https://www.stoltenberg.com/Learn more about Community Technology Cooperative (CTC): https://communitytechnologycooperative.org/Healthcare IT Community: https://www.healthcareittoday.com/