AVANT Technology Insights

When it comes to IT Security, the stakes are higher than ever before! Especially in the midst of Covid-19. We're talking to Steve Durbin, Managing Director of the Information Security Forum, about how CISOs can more effectively balance risk, establish better disaster planning, build successful security policies, and more.

Artificial Intelligence is not just a futuristic pipedream; it's here now! Rusty Jensen of Nice inContact tells us how AI fits into hosted voice, and how that combination translates to higher customer satisfaction.

Hosted Voice has gathered huge momentum -- especially amidst the global pandemic. But what about the security aspect of this technology? AVANT's Ken Presti speaks with Mark Marquez of Momentum Telecom to assess the risks and the remedies.

CCaaS is increasingly augmented by AI as a means of building world class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what all this can mean to YOUR business.

Cyberattacks have seen major growth in the midst of the global pandemic. Phishing tactics have changed. Ransomware is taking on a whole new dimension. Ken Presti speaks with Derek Manky, from Fortinet, which has released its new Global Threat Landscape Report that details these developments and more.

The "New Normal" has become society's new buzz term. In this episode, Ken Presti talks to Forrester analyst Jay McBain about how the New Normal applies to the use of technology. Let's talk about automation, security, cloud acceleration, and more! What's the next step in planning your company's tech strategy?

In this episode, Ken Presti interviews Valerie Espie Bourseau, of 8x8, discussing the benefits this technology can bring to customer relationships, how to leverage a multichannel and omnichannel environment, how to align your staffing with call routing capabilities, and a whole lot more.

Ensuring success amidst a global pandemic and related economic issues poses a challenge for companies of every size. In this episode, AVANT CFO Brendan Taylor outlines key issues, including contingency planning, the costs of action vs. inaction, and strategies for keeping your people focused and secure.

CCaaS has emerged as a key technology in strengthening customer relationships. In this episode, Ken Presti talks to Tim Montgomery, of Alamo Cloud Solutions, who gets us up-to-speed on both the technical and human implications. Tune in!

AVANT's new 6-12 Report on UCaaS brings a wealth of market research on Unified Communications-as-a-Service. In this episode, AVANT's Ken Presti walks you through the highlights, including an 86% surge in UCaaS customer interest when the Coronavirus pandemic began.