Aventis Knows: Upskill With The Experts

Being the one to give negative feedback can be a lot of stress! As though the news itself isn't bad enough, you also risk hurting the feelings of your recipient, your reputation and your relationship with the person dealing with the blow. How can you (the bearer of negative feedback) convey your message without hurting the recipient?

We can all recall a time we encountered an ugly situation with a difficult customer. The state of SHOCK and PANIC (some even FEAR) we were in, not knowing what to do or how to calm them down when they flare up into flames of anger! How do we solve these situations so that both parties go about their ways in peace?

We all come to disagreements every now & then. But there are some people you JUST CAN'T work with. They either can't get the job done on time, too naggy, too quiet; too-something, you name it. For whatever reason, we seek our expert, Mr Sim who shares with us his take on colleagues being difficult and how we can approach the issue.

We all wish we could get along with everyone in the world. Confronting conflict is generally an uncomfortable task but it is very important and very much needed for an organisation to work towards success. There are many reasons why conflict arises, yet Edwin sees conflict as a symptom, not THE problem. We discuss why and how to approach workplace conflict in the most effective way possible!

Have you ever said yes to another set of workload when the current one is still taller than the Eiffel tower? What about not speaking up when your boss has miscommunicated during a meeting? Assertiveness is the way to go for these situations, but it's easier said than done, especially for some of us who are very passive, I believe we just don't want to appear incapable. In this episode, we talk about the Whats, Whys and Hows of Assertiveness with the Persuasion Doctor, David Goldwich. 

When work becomes demanding, stress is inevitable. So, how do we deal with stress when it becomes overwhelming? How can we spot it before it burns us? In this episode, we define mindfulness and managing stress at work through the practice of mindfulness with the Founder of Mindful Moments & Light on Life, Erin Lee. 

Singlish at work in Singapore is very common, but should it be encouraged so as to not condone one's lack of professional image? In this episode, we discuss the impacts of Singlish at work as well as how we can communicate better as professional individuals with the Owner of EJJ Training & Development, Emma Jarman-Jones.