This session was recorded on Thursday, 12th June, at the AviaDev Africa event in Zanzibar.

The panel discusses the integration of AI in various facets of the aviation industry, such as customer service, operational planning, revenue management, and fraud detection in payments.

Topics addressed include the benefits of AI, such as predictive maintenance, personalized customer experiences, and cost reductions, as well as challenges like AI hallucinations, regulatory compliance, and the need for human oversight.

Your moderator for this session is Refilwe Ledwaba, and she was joined by

Judy Waruiru, Network International

Hassan Aurag, Hitit

Bharat Kumar, Revenue Technology Services

Martin Gitonga, Kenya Airways