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Deborah Kops, Tony Saldanha, and Lee Coulter are shared service experts. On this episode, they discuss why they joined the The Startup Zone advisory board within SSON. Tony touches on the advantages and agility startups have. Startups are known for leveraging cutting-edge technology and shared services in a way large companies don't. Lee, also excited to join The Startup Zone, delves into process automation. Deborah plans on helping startups understand a marketplace unfamiliar to them. Big Tech and tiny tech are becoming increasingly digital. Disruption is inevitable, so why not jump in on the fun? The Startup Zone can teach you how.

Brian Mikkelsen, the CEO of the Danish Chamber of Commerce, talks with us during the Intelligent Automation Nordics in Copenhagen. He discusses the launch of the Digital Growth Strategy for Denmark and how it has kept Denmark's economy competitive. Training the workforce of tomorrow through a focus on STEM education affords Denmark the opportunity to grow its economy locally. Further, the government has established a digital hub, where small companies can have knowledge about AI, big data, and other new tech for free. Brian concludes the discussion with his thoughts on wealth disparity in Denmark—or lack thereof—and its high quality of living.

Suzanne Leopodi-Nichols discusses her role in UPS and how GBS has transformed the company. She goes on to define digital transformation as she sees it and reflects on the last 25 years of growth. As if she's not busy enough, Suzanne recently joined The Startup Zone with SSON as an advisory. The give-and-take between global enterprises and entrepreneurs can be symbiotic, and Suzanne is excited about bridging the gap between the two. The interview closes with Seth's trademark questions regarding the mysteries of life and music.

Alexander Hubel joins us again to discuss his RPA and automation journey with Ericsson. He fills us in the last two years and their evolution toward a center of excellence. Change management, communications, and automation communities are focusing their efforts on automation and business adoption. Alexander describes the difference between tribes and communities within the organization and what their roles entail. As far as machine learning is concerned, Alexander says, "I think from an Ericsson perspective, we're quite far ahead, and I think that relates to us being a tech company." This hasn't come without its challenges, though, which Alexander also delves into.

In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable.

Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today's consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an effective way. In order to get everyone on board from the top down, Steve creates workshops and provides us with some specific examples. "Now they've got to work together on these ideas that have come up. And that's going to be the next step: how we truly get away from the business functions, silos, buying, merchandising, trade, product, design, creative, slam them all together into a cross-functional team."

Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to "…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that." Edda zeroes in on big data's role in the transformational process. Today's buyers expect an experience and a relationship from the brands they choose to do business with. Edda explains why businesses need to implement educated decision making in order to stay competitive prepare for an unpredictable future.

Deepak Subarao joins us to share the value of working smart and not hard: "If it doesn't add value to the business and if you don't get paid more, really there's no value by working more. So how can you get the same job done in eight hours, is it possible? Let's see now."

Deepak Subarao joins us to share the value of working smart and not hard: "If it doesn't add value to the business and if you don't get paid more, really there's no value by working more. So how can you get the same job done in eight hours, is it possible? Let's see now."

Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to "…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that." Edda zeroes in on big data's role in the transformational process. Today's buyers expect an experience and a relationship from the brands they choose to do business with. Edda explains why businesses need to implement educated decision making in order to stay competitive prepare for an unpredictable future.