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Pfizer’s Anil Bhavnani discusses the future benefits of digital transformation and intelligent automation. Within the medical and pharmaceutical industry, there are a lot of moving parts and little room for error. Technology and automation is saving lives through the accuracy and timesaving processes it deploys. Bhavnadi walks us through what has changed throughout his career, and what he believes the future holds. “At one point in time, we were just kind of doing a very rule-set based kind of process. And here we are changing the entire process. We are automating it. So obviously a lot of people get impacted. You have to work with multiple stakeholders to be able to manage that change. I think that's where the challenge is.”

Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’s role in the transformational process. Today’s buyers expect an experience and a relationship from the brands they choose to do business with. Edda explains why businesses need to implement educated decision making in order to stay competitive prepare for an unpredictable future.

On transformation, Pfizer's Anil Bhavanani, "digital is different in a way that you're focusing more on how you can leverage technology. And it is the same in a way that ultimately you have to focus on the process. So even when you are doing integrations, typically you are focusing on the process because you're kind of integrating onto one ERP. So you know, it is driven by technology, so even integrations typically would be driven because you're kind of bringing all work onto one single ERP. The opportunities of optimizing the process and as a result of that you can give back synergy back to the company. So digital is a little bit different because the focus is more in terms of how you can automate and how you can transform the process the way it's being done today."

In this podcast special, Seth leads an Omnichannel Forum Panel discussion touching on topics such as CX, IoT, GDPR, subscription services, and the future of business. One thing the panelists agree on is the importance of building a customer-centric model even throughout the digitization process. Seth asks each panelist, “What do I do right now to transform into the future IoT organization that I need to be?” Each panelist answers with their own unique insight. Finally, the panelists take questions from the audience before wrapping up.

Maria Salvatore, Director of Finance Operations at BMI Group, discusses her journey with RPA from both the individual and corporate lens. Salvatore touches on her personal experience with RPA implementation, including the pain points, pilot, and ultimate success of RPA. Salvatore’s bottom line is this: “How do we bring it all together, and how do we make sure that we've got the right process; that we don’t make mistakes around that? And what is the end in mind? The end in mind is making money.”

Pfizer’s Anil Bhavnani discusses the future benefits of digital transformation and intelligent automation. Within the medical and pharmaceutical industry, there are a lot of moving parts and little room for error. Technology and automation is saving lives through the accuracy and timesaving processes it deploys. Bhavnadi walks us through what has changed throughout his career, and what he believes the future holds. “At one point in time, we were just kind of doing a very rule-set based kind of process. And here we are changing the entire process. We are automating it. So obviously a lot of people get impacted. You have to work with multiple stakeholders to be able to manage that change. I think that's where the challenge is.”

Pelle Braengaard is the CTO at uPort, which is working on the world’s first self-sovereign identity platform. It is commonly accepted that controlling our own identity—including data—is good for us as individuals, but is it also good for business? Currently, our personal data is stored in silos. Facebook has one set of information on us, while the IRS has another. But, as Braengaard puts it, “...if the user actually has access and has a right to their own data, they can also share it.” Is data property? Do we have a right to our own data? While the answers are complicated, Braengaard gets to the heart of the questions in this eye-opening episode.

Chanice Henry has been in the B2B news world for over six years. Currently, she is the CX Network editor. We asked her what is keeping CX professionals up at night, and Henry touches on financial return, and building a customer-centric—not business-centric—corporate culture. Henry encourages the utilization of tools like NPS and other metrics to meet goals and gets granular with a specific case study. Her latest report is on the digital experience. In her words, “This report just kind of gives a bit of a benchmark for how CX practitioners are going about defining the digital experience of their customers, looking at it internally.”

Syazana Lim is the lead research analyst at SSON Analytics. Lim stresses the importance of benchmarking and includes real-life examples of big brands that have benefitted from it and how. She goes on to discuss why talent acquisition should focus on diversity and the “innovative mindset.” As a millennial herself, Lim talks about which workplace stereotypes she generally agrees and disagrees with. When discussing the future, In terms of what SSON Analytics offers, Lim says this: “We do have reports on intelligent automation and how you go about in your IA journey, so in terms of what the next steps to do to make sure that your workforce is ready for it." She also touches on the power of SSON's intelligent automation tool.